A+ Auto Repair of Redwood City

Jay Richards

★★★★★

Edited 3 weeks ago

Another fantastic experience at A+ with Justin. My son was driving to LA and we wanted to make sure our older SIenna van was ready to roll. Justin was able to get the an in, give me a good price in new tires, and let me know what were top priorities and what could wait until after the roadtrip. Always excellent communication - always trust and honesty - always efficient - so grateful to feel so sure of quality and fairness each time I visit, and with multiple cars in the family, I visit often!

Amy C. O.

★★★★★

5 months ago

Justin and the team were fantastic from start to finish. They provided clear communication about the various steps and options. We felt more than comfortable, we were confident that we were being given honest information and guidance and felt supported as we made our choices about our vehicle. Our Buick was up and running smoothly, as good as new, faster than we thought possible. We will be back again and again for all our auto repair needs. :) These guys’ kindness and attention to details knows no bounds

Zoe Hertz

★★★★★

a month ago

Very transparent, respectful, knowledgeable and supportive in every way. Not only do they provide amazing service to your car, they also provide excellent customer service. Justin went above and beyond to help me with all my issues. Strongly recommend this auto shop!

Aine Connolly

★★★★★

5 months ago

I've been in to A+ Auto Repair in RWC twice now - once for a general checkup and once for an emergency tire repair - and both experiences have been amazing. Moss, Justin and Brian are all incredibly friendly, prompt, and professional. They clearly walked me through every service they suggested, including clarifying what services were essential vs what would be good to consider longer-term and why. Prices are clear and up-front, and their techs take detailed photos of every aspect of the car so you can understand exactly what they are seeing. They also kept me updated frequently for both visits so that I could plan my timing. This is the best car service experience I have ever had - I feel confident in their ability to help me figure out what is best for me and my car!

Gabe Aponte

★★★★★

3 months ago

I've only ever taken my minivan for service at the dealer, and was nervous about taking it anywhere else. After received an eye-popping quote for my first major service, I started looking elsewhere. A co-worker recommended this place. I made an appointment online and was greeted by Cynthia the morning of. She was friendly and walked me through the process. I let her know I was on a time crunch and needed my car done same-day. I received an estimate by noon, and a call from the service advisor, Justin, walking me through all of the areas of concern, ranked by emergency repairs needed now, nice-to-haves, and areas to keep an eye on. A full report was sent to me electronically before approving service. I declined some of the services and at no point did I feel I was being upsold. It's safe to say I've found my shop for all my minivan's future needs. Thank you Cynthia and Justin!

Shelly W

★★★★★

3 months ago

I have taken my cars to both the location in San Carlos and now the location in Redwood City. I love their attention to detail and communication, including photos of what needs to be worked on. They are very patient explaining things to the non-mechanical mind. Their team does excellent quality, reliable work. That’s why I’ve been with them for almost 20 years.

David Wenstrom

★★★★★

a month ago

My neighbor, a Corvette owner and Corvette club member, recommended A+ and I'm glad he did. Matt, Justin and everyone else at A+ were knowledge, helpful and went out of their way to make my experience a positive one. They performed excellent work on my Focus ST and I will definitely return to A+ for any services I need down the road.

Cheyenne Blackwolf

★★★★★

2 months ago

From the moment I called this place, I knew they'd be good. I initially brought my car to A+ because another nearby autoshop was overcharging me by ALOT. So I came into A+ and they ended up finding things wrong with my car that the previous autoshop either caused or missed during several inspections of my car. Also, the environment of A+ is so welcoming and friendly. You feel very valued as a customer. I LOVE their customer portal that allows you to approve each job, has pictures after they work on it, and has descriptions of everything that they are working on and also tells you what you'll need done in the future. This is my new autoshop for everything. They have gained a loyal customer and I will tell all my friends about it. Couldnt have had a better experience.

Maryna Kushnir

★★★★★

5 months ago

Amazing service! We had a punctured tire and they fixed it super fast. Everyone was really friendly and helpful. Big shoutout to Andrew for being so nice and getting us back on the road in no time! Highly recommend this place!

silvia wong

★★★★★

a month ago

This is for the RWC location - Justin, Cynthia and team are really striving to make your experience with them the best possible. It is very clear there is a strong mission and goal with the organization. I took my car in for a 100k mileage maintenance and they were communicative and honest about the service. The tech accidentally broke something during the service, they communicated it to me and fixed it. It did prolong my service which I was not happy about (it was already 3 days in and it was already cutting close to the time I needed my car for an upcoming long road trip), but Justin and the team did everything to make it better for me. While we are all human and make mistakes, it is about how they resolve it after that wins me over. Thank you Justin, Cynthia and team!

Ron Garrison

★★★★★

3 months ago

We received excellent service. Very impressed with your efficiency. We were welcomed at front desk by Ally. She was very helpful And made us feel confident your shop would definitely be able to solve our car problem. We appreciated that you could work us in a timely manner. We are impressed with Email/messages walking us through the service process. Must say, this is the best car service we have ever received. Thank you. A+ is definitely your proper name.

Brian Washburn

★★★★★

3 weeks ago

We needed to find someone to service our 2016 Subaru after the place we'd taken it for the past decade closed its doors, and fortunately found A+ right around the corner. They were very welcoming and their service and communication have been excellent. Happily, our old Subie will be in good hands for its next decade of adventures.

piroz tahriri

★★★★★

3 weeks ago

If you are looking for a shop that balances technical expertise with genuine integrity, look no further. I brought my Nissan 370z Nismo in for service and had the pleasure of working with Brian, one of the service advisors. From the start, Brian’s approach was defined by honesty and transparency. He took the time to be incredibly informative, breaking down what my car needed and why. It’s rare to find someone who explains the 'how' and 'why' behind the work. It is clear that Brian and the team at A+ Auto Repair operate with a high level of integrity. They treat your car with respect and your time with value. 5 Stars!

Crystal Kalani

★★★★★

3 weeks ago

I started going to A+ Japanese Auto Repair because they were recommended by a trusted friend. I continue going because they have earned my trust by ensuring my vehicles are serviced properly and with care. Also, the way I’m treated has a huge bearing on where I go, and Justin is as kind, respectful, and professional as it gets. Highly recommend!

RS

★★★★★

a month ago

I cannot say enough good things about them. Excellent communication and great personal interaction from start to finish. The level of detail in the report and videos you get about your car and the service that was provided far surpasses anything I experienced at the dealership service shop. They even detected a serious leak in my shock absorbers in my brand new Miata and contacted the dealership on my behalf, forwarded the video and pictures of the part that needed replacement, made sure that this specific dealership location had a loaner car available, and coordinated with the dealership for the vehicle drop off and the replacement of the parts under warranty at no cost to me. An easy 5 stars from me.

VICTOR BIANCO

★★★★★

3 weeks ago

My personal and most profound gratitude to A+ Auto Repair in Redwood City. They have gone above and beyond my expectation. I extend my personal recommendation without hesitation because of their professionalism, hard work, dedication and willingness to go the extra mile and to give 100% of themselves. Justin, Alie, Cynthia, Maury, Manny and the rest of the Team have earned my utmost respect. They are always kind and courteous with exceptional technical and communicational skills. I recommend A+ with the utmost confidence, knowing that they will always do an outstanding job!

Erlan McMahon

★★★★★

a month ago

I recently brought my 2002 C5 Corvette into A+ Auto Repair of Redwood City for a coolant leak and I honestly couldn’t be more impressed with my experience there. The pricing was very reasonable, but what stood out to me the most was the customer service. It was absolutely top tier. Justin helped me throughout the majority of the process and was just phenomenal. He was extremely professional, always kept me informed and in general just made everything so stress free. My car was there for the better part of 2 weeks majority of the time waiting on a part which is totally understandable and out of their control and as soon as it came in, they fixed the car the same day. Between the outstanding customer service from Justin and everyone else who helped me, the professionalism, and the timeliness, I don’t see myself going anywhere else. These people truly care about their customers and i couldn’t recommend this place more!