Reviews
Nic Booher
Came to your store almost 10 mins before close. Yes I understand it's about to close. The doors are locked and the employees are just standing around. Was gonna come in and grab something and go. It's professional to keep your doors open till the time of close not early. But hey it is what it is
★★☆☆☆ 4 years ago
Dolly Lewis
A big shoutout to Mike for his exceptional service!! He is fast and efficient!! Very knowledgeable and willing to help. This man needs a raise!! Thanks Mike!!
★★★★★ a year ago
michael altman
Austin helped with a return and replacement part that fit my van. Very knowledgeable and helpful! Michael helped me find the correct exhaust parts I need and instructed me on how to assemble. Great Crew at the Vinton, VA store!
★★★★★ 2 years ago
Tina H
I went to this Advance Auto location yesterday to purchase one item. I placed the item on the counter while David began to ring it up. Craig was standing next to David. I was ready to pay with my credit card. After about 2 minutes, David informed me that their computers were down and they were only taking cash. I calmly exited the store and told David with Craig standing there--that would have been a good thing to know earlier than I was told. What was the reason for this stupidity? NO I will not give you another chance as you have done this to me before. It was POOR customer service. I should have gone to O'Reillys in the first place since I had to go there anyway. Take care!
★☆☆☆☆ Edited 4 years ago
Big D Nester
Order new battery online went to take out old and the wires was loose connection on battery post. Took the car here and had them test it. Ask the older person if they test he had no problem with helping me test and told him I found the wires loose everything check out good. And he canceled my order with no problem. Advance auto was also help local bowling alley with fund raiser.
★★★★★ 5 years ago
Valerie Brown
Stopped in to drop off oil to recycle and grab some quick items and the staff member named Michael was really helpful while I was also shopping. Great customer service! We will be back!
★★★★★ 2 years ago
Zach Tabor
I stopped by the Advanced Auto Parts on Washington Avenue in Vinton, VA this afternoon because I needed a new turn signal indicator bulb. Mike assisted me with diagnosing which bulb needed to be replaced and even helped me do a full light check to make sure that the brake lights and parking lights also worked. This was wonderful service and I strongly recommend going to Mike for assistance at this Advanced Auto Parts in the future.
★★★★★ 2 years ago
Sharon H
I was looking into buying a new car and having to spending $20 to $30k which would’ve left me with a monthly car note. My mechanic Pedro from P&M Auto Mechanic, suggested I purchase a new engine for my car instead. He stated my car was in great shape. Advance Auto had a great deal on an engine for my car so I took the plunge. I got my car back today and I am so happy 🥰 with my purchase. Btw: NTB-National Tire & Battery at 3716 Franklin Rd Roanoke, Va. is the company that destroyed my engine. I went for an oil change paid for it and drove my car for months with no oil it until I kept hearing a dry clicking sound. I thought maybe it was time for another oil change since I’ve driven it for so many months. I called to have them check and they said it wasn’t time but I could bring it in to have them check it. I gave them the keys and sat down to wait for the service but the guy came out and practically threw my keys at me. They couldn’t get me out of there fast enough. I asked them what was wrong and he said m, “Not sure what’s wrong with your car but it’s making weird sounds and you probably need a timing chain”.
★★★★★ 2 years ago
Shelley Johnson
Very polite and helpful. Had everything we needed at the time and made sure they were right
★★★★★ a year ago
t
Older lady who was working the front desk was very rude, i walked in and said how’re you doing and then proceeded to show her my phone for an order i had. She told me to not shove my phone in her face a with a very nasty attitude even though i didn’t i was holding maybe a foot and a half minimum away from her face. Then i asked her is that rude? and she said very even though I didn’t shove my phone in her face and even was holding my phone with 2 fingers in a way so she can grab it to make sure im not stealing someone else’s order. Keep in mind i didn’t have an attitude and i said how’re you doing in a nice way. I do not appreciate her attitude at all and i’m sure you guys know who it is cause i’m assuming not too many older women work at advance auto parts EDIT: 11/26/23 I reached out to corporate after this incident and they said someone from the store/area would get back to me. They never did unfortunately, this is apart of the reason why me and everyone I know don’t go to advanced auto parts anymore and everyone including other random people I’ve talked too don’t either cause they’ve had similar experiences and the ORileys around the corner are so much more helpful and more knowledgeable.
★☆☆☆☆ Edited 2 years ago
Bill Light
They have a Lotta good merchandise, but they are always understaffed. Also, I had an employee install wiper blades for me that I had bought there, he actually told me he said we do except tips. I don’t mind tipping someone for installing some thing like a battery, but not quite sure, installing to wiper blades, which took less than one minute qualified for a tip, especially when he asked for one.
★★★☆☆ 2 years ago
Bill Bowes
The only one stop shop for all my automotive needs! Every location is very convenient and I've never had to wait on a part, thank you Advance Auto for being my #1 parts store!!
★★★★★ 7 years ago
Michael Catalan
Usually friendly, except the lady currently working there, she needs to learn customer service a little bit different. Other than that, A+
★★★★☆ 7 months ago
Michael Runyon
Big thank you for holding my online order of road salt. This was the only store I could find it (no Lowes/Walmart/ACE/etc.). I think overheard the associate say the sold out a long time ago. I totally would've got it if they passed it off to one of the customers. They held it all day, and man did the house need it. It's the little things, thanks
★★★★★ a year ago
Laura Rodriguez
Staff is very knowledgeable and helpful! Mike helped me over the phone and he was great! Thanks so much!
★★★★★ 7 months ago
Barry Wilson
Stopped in to get a set of windshield wiper blades they had a nice large selection the salesman were a great help ended up going with a set of Rain-X wiper blades the salesman installed them for me I'll definitely be going back they were a great help with the wiper blades and more
★★★★☆ 6 years ago
Kelly Siebert
Mike helped me and he was awesome! The manager is also great, fast service and very friendly. Thank you so much for the help!
★★★★★ 7 months ago
joe oliveira
Great food and energy. I wish they would bring back the Bonnie &Clyde roast beef sandwich, it was great! It wouldn't stop me from going but it would make going better!
★★★★★ 8 months ago
Beth G
Dakota was super helpful when I needed my battery looked at!
★★★★★ a month ago
Dustin Powell
To the guy that helped my mom on 11/16/25 with her breaks, thank you so much. We were able to use the break fluid to get to a stopping point to have it towed and repaired. (I wish i remembered your name) definitely made me a customer, when i need auto supplies. You are sir are one of the best!
★★★★★ 3 months ago
