Advanced Auto Care & Smog

J V

★★☆☆☆

6 months ago

I’ve taken two cars to this shop and unfortunately had negative experiences both times. The first time, I brought my car in for an oil leak and some other repairs. They fixed the oil leak, and that part of the job was done well. However, immediately after getting the car back, I experienced a massive brake fluid leak. My brake line had busted. Since the car was older, I gave them the benefit of the doubt and chalked it up to bad timing. I ended up fixing the brake lines myself. Months later, I decided to give them another chance with a different vehicle. This time I paid them to replace the brakes and rotors (I supplied those parts). The parking brake shoes were not replaced because they didn’t need to be. When I got the car back, I discovered the parking brake hadn’t been adjusted at all—my car actually rolled down a hill when I tried to set it. This is a clear safety issue. When I returned to the shop, instead of simply correcting the oversight, the owner/manager argued with me and blamed me for not specifically requesting that the parking brake be adjusted. He said since I only asked for brakes and rotors to be changed, and supplied the parts, they weren’t responsible for adjusting the parking brake. That reasoning makes no sense—adjusting the parking brake is a standard part of a brake job. To be fair, they did eventually fix the issue free of charge, but only after the argument, and I had to leave my car there for an additional day. The lack of professionalism and accountability was the real deal breaker. A safety issue like this should never turn into an argument with a paying customer. Because of this, I won’t be bringing any more vehicles here. I’d rather set aside my own time to do the work myself than deal with this kind of attitude and disregard for safety. I’ve taken two cars here and had very mixed experiences. Pros: They did a good job fixing my oil leak on the first visit. When the parking brake issue came up on my second visit, they did eventually fix it free of charge. Cons: After the first repair, my brake line immediately failed. Since the car was older, I gave them the benefit of the doubt, but the timing was hard to ignore. On the second visit, the parking brake wasn’t adjusted after new brakes and rotors were installed, which is a basic safety step. When I brought it back, I felt blamed instead of helped, which came across as unprofessional. I had to leave my car an extra day for them to correct the oversight. Overall: 2/5 stars. While they’re capable of completing repairs, the lack of accountability and the safety concerns mean I won’t be returning.

Michael Goodman

★★★★★

8 months ago

Honesty that to me is what is important. If repairs are necessary believe them. If repairs are not nessary they will tell. Trust and quality of work is what they are good for they deserve 10 stars. Wouldn't take my car to any other auto service

Kim Singer

★★★★★

7 months ago

Im getting ready to take my vehicle to them now for repairs- I’ve used these guys many times and I am always surprised by the honesty and overall awesome experience and satisfaction i have never had anywhere else before!

Christian Baker

★★★★★

7 months ago

Renting a U‑Haul here was fast and easy. The team was friendly. The trailer was already hooked up and waiting by the time I finished the paperwork. No hassle, no fuss. I found them through U‑Haul and I’ll be back anytime I need auto care

DIO MARIN

★★★★★

5 months ago

I needed a DMV inspection and a smog, I called them they had no appointments available for a couple days, they worked with me and said I could bring it in and they would try to fit it in and they did and got it done within a couple hours.

camille werner

★★★★★

10 months ago

These guys are great. Everything about the process was smooth, transparent and quick. My truck needed a tow, the guys were able to get me in the next day and whoever answered the phone was very kind and helpful. My truck is old and undoubtedly has other issues that should be addressed in the near future but I was pretty sure I knew what needed replacing to get her driving, these guys didn’t do any unnecessary testing or digging around to try and upsell me or drive up labor. They found me a great part with a lifetime warranty. I went from dead car to driving in one day at an extremely affordable price! Thanks everyone at Advanced Autocare!

Tammy Scott

★★★★★

11 months ago

So glad I found these guys. After going to several unscrupulous mechanics in Ventura, I finally found one that's honest as well as being professional and friendly. I called T.O. Volvo they wanted $230 for an oil change. I called the local Volvo mechanic in Ventura, he wanted $180. I got it for half of that. I highly recommend Advanced Auto Care!

Beca

★★★★★

a year ago

Honest and reliable service. I'm a woman and car places can be hassle but this place is my place. They are professional and let me know exactly what I need to get done and what can wait or will need to be looked at down the line. They're never pushy. I've recommend this place to all my coworkers, family and friends.

Kevin O’Toole Jr.

★★★★★

7 months ago

Stop going anywhere else, these guys are affordable, understandable, great customer service and I can’t stress how great these guys are, they helped me in a financial crisis and without them I wouldn’t have been able to go to work and keep my job 😊

Christian Ortega

★★★★★

2 years ago

Jaime’s customer service is top notch. I take all my cars here and every time I’ve had nothing but positive experiences. They are very knowledgeable and their prices are more than fair. It’s very hard to find a trustworthy shop, this is that shop! Ask for Jaime he’s the go to guy!

gilbert ramirez

★★★★★

a year ago

The most honest mechanics in town. Don't overcharge women, won't refuse to work on your duct taped ,gorilla glued clunker,even cheap pre smog inspections if you think it will fail, but like to weigh your options. Used tires if you can't afford a new one for like $25. Top notch work, they never talk down to anyone, and super friendly. 10 stars if I could.

J

★★★★★

9 months ago

Excellent service. Quick smog test.. competitive price.. I would recommend Advanced Auto Care & Smog for sure....

Robert Alexander

★★★★★

2 years ago

Advanced Auto Care and Smog are so incredible! They are one of the top places in Ventura for quality tires. I got a super affordable tire quote for my 2020 Elantra and the next day, those tires were on in a heartbeat! Super kind staff, very knowledgable and extremely authentic and transparent with pricing, tire delivery and waiting time. Super precise and on point. Extremely personable and professional. Jaime and his staff are off the hook. Truly amazing people. Definitely give these guys a call. They will hook you up for sure. I’m telling you… one of the best places in Ventura county for tires and service - hands down!!

Christian Lorenz

★★★★★

8 years ago

Great, professional shop! I wouldn't take my vehicle anywhere else. Eddie, the owner, approaches his work methodically keeping your vehicle repair costs to a minimum. His guys handled my old Ford truck's engine performance problem properly and at a reasonable price. Runs great now.

DIABEETUSLLAMA

★★★★★

a year ago

Been multiple times. They have been transparent and fair with prices and have even inspected my vehicle for free. Love their communication and I’ll continue to refer people to them

Jesus Rodriguez Flores

★★★★★

3 years ago

Best mechanic shop in town. I have been taking my cars here for maintenance and repairs for the past four years and they always do an outstanding job, Eddie and his staff are very honest and reliable. Very professional and excellent service is provided here. I highly recommend this shop.

brian davis

★★★★★

3 years ago

I had a great experience getting my truck smogged at Advanced Auto today. Excellent customer service. Took my truck quickly. Fairly priced. Friendly crew and I was out of there fast. I highly recommend.