Alexanders Diagnostic Mobile Brake Service

Adam Davis

★★★★★

3 years ago

They offer the best prices for an oil change in the area hands down. They are also able to diagnose other issues with my car at no extra cost! Very skilled and fast auto technicians.

Robert Nieporent

★★★★★

7 years ago

En route to NY from central Ohio, two days before New Year's Eve, my wife and I were filling up gas at a local station and noticed our car was leaking a ton of oil. Knowing this was not good, we called Alexander's Diagnostic and they told us come by immediately so they could take a look. Within 10 minutes, Eric and the team had the car on the lift and diagnosed that we had a broken PTO (power take off unit), which is part of the transmission. Turns out we were leaking a ton of transmission fluid and if we had continued driving on the highway, the results could have been disastrous. Eric informed us that they would need to order the part but could get it in by New Year's Eve (the next business day) and have the car fixed in time for us to drive home and be home for New Year's. As the car was still under warranty and the part was expensive, Eric encouraged us to contact Honda to see if they might have it in stock and could repair it. He was not optimistic but told us to definitely reach out to see. At no point was he pushy at all. Sure enough, the part and subsequent repair would take over a week for Honda to repair. We left the car with Eric and to conduct the repairs. As it would take two days to get the car back, Eric recommended a local hotel in the area and even offered to loan us a car to use locally while we were in town. On New Year's Eve, the part arrived, the repair was conducted, and we were able to drive the remaining 6 hours to NY with the car working perfectly. Throughout the entire process, Eric, Cheryl and the team at Alexander's were professional, honest, and hospitable.

Lauren Bhogal

★★★★★

4 years ago

They helped us secure our splash guard for free! They were so kind to accept us, as we called over five autoshops in the area who said they were booked. We were on a cross country road trip and just driving through the area. They answered their phone immediately welcomed us within the hour. Highly recommend!

Neil Bhogal

★★★★★

4 years ago

Amazing auto repair. High quality people. We were on a cross country move and my splash guard in the front underbody was breaking and starting to drop. They got me in right away and fixed it quickly for no charge (despite me trying to pay repeatedly. If I lived locally this would be my only repair shop as they are very high character people, fast , efficient

Ashely Lanouette

★★★★★

6 years ago

If I could rate Alexander's Diagnostic higher, I would! Chris was amazing from the moment I called the shop. He answered all of my questions thoroughly and was able to have my vehicle brought in the same day. What I thought was a simple alignment adjustment was much more complicated, and Chris showed me underneath my vehicle step by step and demonstrated precisely what was wrong with my vehicle. He was transparent and fair about the costs involved. I will recommend this mechanic to every person that I know, and I highly encourage all potential customers to contact them if they ever need their automobile worked on.

Daryl Cameron

★★★★☆

7 years ago

I took my daughter's car there for brake repairs. They did a detailed inspection and was able to get the repairs done in a reasonable amount of time. The price was very competitive and overall service was great. I will take my other two vehicles to that shop for service or repairs. Nice job!

Matt Householder

★☆☆☆☆

6 years ago

I reviewed these guys a months ago though I got a reasonable repair $750.00 to replace belt and clean up engine. 28 days later belt come off again they said well you have a oil leak causing the belt to slip off. The offered to repair the oil leak and replace the belt again to the tune of $1348.00. Okay as long as it's fixed and I don't have to worry. 2 weeks later I go pick my car up drive it home. It smoked a little then it started smoking A LOT. GET HOME THERE IS OIL EVERYWHERE! WAY worse then it was when it was taken into the shop. Upon opening the hood I noticed 2 bolts not even tight on my valve cover witch they "replaced" they had a tow company come pick the car up same day. 2 days later no word on the car. I call they say, well it wasn't the valve cover leaking we are looking into it still . We will get back to you. So we will see what they find this time? As far a affordable repairs and expert diagnostics to find and fix your repair don't hold your breath... I have a video and pictures of the car as soon as I got home and popped the hood. I'll also be posting this exact review on my social media pages with said pictures and video. Avoid this place at all cost!

kline matt

★☆☆☆☆

6 years ago

So started out just needing a transmission mount and possible catalytic converter. I was told they do payment plans, which I thought would be great. They even agreed to come and pick me up at home. Turns out their "payment" plan is a 190% interest payday loan. And you had to pay up front or no work would be done. I got two conflicting price quotes. And to top it off had to Uber there. Please don't make agreements with people and then break them. It's bad for business and return business. Also don't lie about loans not being loans. I was told it wouldn't be based on credit rating and it absolutely was.

Dibyajyoti Tripathy

★★★★★

6 years ago

Very much professional and helpful staffs!! My car’s AC compressor was dead on a super hot day while going on a long road trip. It was a life saver experience for my family. They extended their working hours just to help us for a comfortable journey. Super fast and great work with an affordable price!! Again we hit the road with chilled A/C 😊😊 I strongly recommend their services!!

Brian DeMatteo

★☆☆☆☆

Edited 3 years ago

Went to have an oil change, and told by another shop I needed a tie rod. This place sends all kinds of flyers with coupons making them look reasonable. Well, they called me and told me I basically need a whole new front end and would be $2700! I said forget it. Just change the oil. I only paid $2000 for the whole car. They then lowered the price to $2000. Said no. Id rather scrap the car for that much. Since they advertise they buy cars the guy asked the owner and offered me $600. Nope. Not with 4 brand new tires, brakes, and a battery. I will sell parts off it myself if I have too 😆.

Audrey Couch

★☆☆☆☆

4 years ago

Called Alexander's Diagnostic and advised them my Jeep would start but wouldn't move forward or back. I was told probably axle problem . I got there name out of Consumer report which showed them as the closest certified repair shop to me. They said get it to them and they would verify problem so I had it towed to them. They confirmed axle problem and advised initially cost for repair would be $448 + tax. Matt called me back and said it was a bigger problem then thought and cost would be $1221 + tax . I wasn't happy about big jump in cost but couldn't drive it so told them to go ahead and fix it. Next day got call from Matt the Jeep would be ready in an hour & I could pick it up. When I got there that evening they said they were having problems & I would need to come back next day. I checked the next day and they said it was ready. When I got there the repair cost had gone up to $1503. It was very upsetting but, I paid it. Three months later my Jeep broke down and long story short, It ended up being the axle Alexander's replaced. I was advised by mechanic shop near me it was the wrong size axle, it was 1 1/4" too short. It popped out because to short to lock in. I called Alexander's and they advised to bring it back and they would fix the problem. Took it back to Alexander's to be told that wasn't the problem but a bad differential and it was going to cost an additional $1550 to fix. When I told them they diagnosed it as an axle problem and charged $1503 to fix it and now they are saying it's not the axle. I questioned why they didn't see the differential problem before. They refused to make things right. I took my Jeep to another repair shop and they replaced the axle with the correct size axle. Cost was only $475 and they also included brake pad and rotors in that cost. Alexander's Diagnostic did not do proper repair job nor did they stand by their work. I would strongly suggest to others not to use them. I lost over $1500 and they refused to take care of the problem the caused.

Jennifer

★★★★★

6 years ago

We have been coming to Alexander’s since we moved here 4 yrs ago. They have great customer service and fair pricing. Last year 2018 we were looking to buy a decent used car out right and they looked at 4 vehicles for us at no charge before we finally found one that passed their inspection. The car was almost 7000.00 out the door so we wanted to make sure it would be a solid car for me. It has been a great car but recently required usual maintenance. Alexander’s replaced front struts and did brakes all around. Very comparable prices and car was back same day. Communication with the shop was easy too. They let us pay off the last few hundred dollars for repair 2 weeks after work was done. So appreciated as a one income family. We also recently replaced tires all around and I brought my car up today for the alignment and to check front end noise. I needed to have stabilizer bars replaced so they did both were done up front w alignment My husband was at work all day until who knows when so they took me home in AM so I could leave the car and then came and got me later on when ready Again prices were fair and we really appreciate the customer service. We will be back for any of our car needs. We love supporting local businesses and recommend this shop whenever we can. My husband and I had parents that had their own car businesses so please check Alexander’s out. Thanks again Eric and everyone for their honesty , good work and dependability.

arati Khadka

★☆☆☆☆

2 years ago

Please avoid this place if you want to have a decent car. I went there with a minute problem and this guy made sure my car was worse than when I took it there. This guy does not even have proper knowledge of cars or parts. I gave him for hub bearing but he gave me 3 more light errors. I gave him my car for 4 days and he was saying I didn’t gave him enough time. This place needs to shut down. I took it to another place and they are saying he didn’t put hub bearing as it should be. He put it wrong way. Please avoid this place for your own good.

Tracy Clark

★★★★★

a year ago

I just got my car repaired from this business today 5-23-24, and let me say , I was pleased with the services I received. Eric was professional and he even came to the house to fix my vehicle which was very convenient. I really like that he's a mobile mechanic. Thanks sooo much!!

Jayson Hill

★★☆☆☆

a year ago

They worked on my Armada a little less than 2 years ago and the service seemed pretty good but I've been trying to contact them for 3 weeks now about a warranty replacement and they don't answer the phone. Got ahold of them once and they told to call back the next week because they were not available. One other time the Niles location literally hung up on me. 14 other attempts on 4 different numbers and they don't answer the phone. Its a shame but I'm not sure how the new location will be. I try to stay local and support small businesses but they're making it hard.

Megan Whitsel

★☆☆☆☆

2 years ago

I don’t normally write reviews but after receiving a quote around $600 more than 2 other places I thought I’d dive deeper. The other reviews mentioning price gouging & theft-like labor prices backdating up to 4 years; ring true. This place appears to be over-charging as well as pushy. My labor was over 2x the price of the part. They tried to get to me leave my car there on the spot with a $600 deposit. Then tried to get me to schedule asap after dropping a concerning price on me along with calling me the following day notifying me they’ll send me a payment-plan link. The “payment plan” has extremely high INTEREST percentages as well. The allusion of “working with you” on pricing. It appears they are pushy because they want you to commit to them before getting a second opinion & finding out they’re over charging you. Yikes.

Bridgette Harasyn

★★★★★

a year ago

Great mobile service repair for your vehicle...Excellent service affordable brake work done at your convenience at your own residence. These guys had all the equipment to turn rotors on site, replaced pads, and calibers. Got the work done in a timely manner