All About Auto

Andy Kraft

★★★★★

3 weeks ago

Honesty, integrity, transparency, empathy…not the things you typically experience with automotive repair shops. That’s what you can expect here, in addition to exceptional communication! The absolute best option for virtually any automotive service need in Bloomington-Normal and the surrounding area. They also handle the rare European imports with ease and proficiency.

Mike Sessa

★★★★★

2 months ago

We have been using All About Auto for the last five years for everything from routine maintenance to major repairs, and they always do great work for very fair prices. We have often worked with Pablo who takes the time to walk through the details of the work and the pricing and answer all of our questions. All of their technicians do great work as well!

Jason McGary

★★★★★

a month ago

I retained the shop to perform a Pre Purchase Inspection on a used car I was considering purchasing for my teenage son. Everyone at the shop was super helpful and honest with me at the condition of the vehicle. The price of the inspection was also very reasonable and the report they sent me was very helpful! I would definitely recommend them and would definitely use them again in the future! Thanks!

Gabby Schwalm

★★★★★

a month ago

All About Auto did my brakes for about half of what my dealership quoted. They were very kind over the phone, explained any questions I had, and did their best to make the quote as affordable as possible (although of course brakes are an inherently expensive job). I was very happy with my experience there so I went back for an oil change. In the very cold temps a latch in my hood was frozen and they fixed that for me with no extra cost. I would very much recommend All About Auto to anyone who is frustrated with their dealership's prices (and in my case, a complete lack of customer service skills). My only complaint is that the air freshener in the lounge area is a bit strong. I am relatively sensitive to smells, so this may not be an issue for most people.

Zachary Maxwell

★★★★★

2 months ago

All about auto did a wonderful job fixing up my car and letting me know what was wrong with it! They sent pictures and videos relating to each issue, explained what each part meant, and showed a ton of understanding for my financial situation. The technician that helped me was Pablo, and I couldn’t recommend him more! He helped me set up a tow when I couldn’t bring my car out to the shop, and then arranged for me to pick up my keys when it was done, helping me out significantly. The staff never tried to upsell me on parts I didn’t need even though my knowledge of cars is quite poor. Thank you for fixing up my vehicle and helping me to start looking for a new one.

Bryan Rogers

★★★★★

5 months ago

I had a great experience with All About Auto. The team was professional, communicative, and really seemed to know their stuff. My car had some pretty extensive issues, but they got everything taken care of in a reasonable amount of time. The quality of the work looks excellent so far, and the car’s running smoothly again. The cost ended up being a bit higher than I originally expected, but given the results, I feel it was worth it for the level of service and workmanship. Overall, I’d definitely recommend them if you want the job done right.

Kaprice Smith

★★★★★

7 months ago

The whole team did a wonderful job! I needed a lot of work from maintenance to bodywork. Car is driving great and the dent I got fixed looks like it was never there. Pablo made sure to communicate with me along the way and did great at answering any questions I had. I would definitely recommend them to others

Andy Dabney

★★★★★

4 months ago

I’ve taken my car to all about auto multiple times and they treat me amazing every time. To minor little dings to dismantling a car I know who to go to for help. James and Diego are very good people to work and deal with, I always have 100% confidence when dropping my car off to them knowing things will be taken care of! - Andy Dabney

Maja Vito

★★★★★

4 months ago

All About Auto always gives 100% to clients. My car had a check engine light on. It was minor and they let me know that. I so appreciate their honesty! I was grateful for the estimate too. My car is older so there were plenty of things that could be done, but don’t have to be done. They respected my decisions. The price is fair. Not cheap but also not gouging. Honest work at a fair price. Fantastic value.

Mubashir Anwar

★★★★★

5 months ago

Excellent customer service! The person at the desk was super friendly and helpful. The inspection was detailed and fairly priced, actually cheaper than other places I checked. I got a detailed report (both printed and online) with pictures for each issue. Very useful when negotiating with a dealer. Highly recommend!

Jenae Thomason

★★★★★

2 months ago

Excellent service and repair after our teen was in an accident. The situation was a little complex and not something we'd ever dealt with before and Pablo was incredibly helpful. He made everything as easy and smooth as possible with great communication. Grateful to have worked with him!!

Harish Ravisankar

★★★★★

3 months ago

Brought in my Audi for issue. Pablo did a fantastic job helping me diagnose and repair my car. I had a vibration issue which I tried to get fixed at 2 different mechanics in the area before them and they both wasted my time and money by fixing issues that weren’t causing the main problem. But at All About Auto, Pablo and his team were able to find the problem quickly, send me detailed reports of the root cause including photos and videos of the results from their diagnosis. My car now runs smooth and the issue I had for the longest time was finally fixed. The team here was responsive and kept me on the loop with daily updates and very easy to reach them if any questions do come up. Would highly recommend and will be going back to them again!

Jodi Pherigo

★★★★★

a month ago

We've been here twice now with our cars. Both times the repairs were quickly quoted with details on what needed done and why. The repairs were done for exactly the amount quoted and done when they said they would be. Prices were lower than another garage quoted.

Heather Johnson

★★★★★

Edited 3 months ago

Unbelievably pleased! I didn't know who to call when my daughters car broke down. A friend told me to call All About Auto. I am SO glad I did. When I called to make sure they had space for my daughters car, they offered to schedule the tow for me. Which was much appreciated. The diagnostic fee was very reasonable and I was thrilled with the report they sent. It was a list of ok, not great, and fix it now, all online, with pictures and notes. They were very up front. Pablo explained everything to me without hesitation. They didn't try to upsell us or convince us that we needed to do additional work. They got the car running, let us know which things we should focus on next, and we were on our way. I was also pleased at the speed of the service. We got the car back two day sooner than expected. Hands down, best place in town to take your car!

Drew Todino

★★★★★

2 months ago

Found this shop on google with great reviews, local, family run so I figured I’d give them a try. I was supposed to drop the car and pick it back up. Ended up sick from work so I took it in and asked if I could wait. No problem- they got going on my car right away. Tire rotation and oil change. Everything seems to have gone very well, they didn’t try and pressure me into anything AT ALL, and the price out the door was very reasonable. I’ll be coming back here not only for oil changes, but I’ll be handing them my keys any time I need work done based off my first impression. Thanks Pablo!!

justin martin

★★★★★

4 months ago

2004 GMC Sierra 1500. I've brought my truck here twice in the last few months. I'm in town for work and don't have a space to do repairs myself so finding this shop which is full service, fully equipped, professional, communicative, reasonably priced, etc was great for me. They offer a full diagnostic and look over of your vehicle that is complete and exceptionally documented and emailed to you to view pictures, description, etc. Great shop. 👍

Shirley May Collins

★☆☆☆☆

a month ago

Fixed a bent tire rod - failed to inform me the wheel bearing was bad - even have paperwork saying it was in good condition - didn’t have my car back 15 minutes before I was on the side of the road stuck - tech came out and said oh that noise is your wheel bearing it’s not broke yet so we can’t fix it. 🤯🤯🤯 Mind you I have a bumper to bumper full coverage bumper to bumper warranty. Ultimately had to take my car to Nissan the next day to find out the tire rod wasn’t even put in right!