Google Reviews
Alan
★
☆☆☆☆
3 years ago
Would give them 0 stars if possible. They outsourced my repair to their LA shop which was fine since the car would be returned to Santa Ana when the work was complete. The issue was that they drove my car back from Gardena to Santa Ana, they apologized and said they’d fill my tank. I had to return the car due to a broken part from the initial repair and again they sent the car back to their Gardena location. They actually drove my car my car back a second time from Gardena to Santa Ana!! Even after the second time they still didn’t repay me for gas or fill my tank. They kept my car for about 2 months between the multiple visits back to the shop due to zero/poor quality control checks. I texted them about a broken interior panel and other issues and they said they would order a part. After 3 weeks with no follow up, they said they wouldn’t fix it. I went to the shop and one of the employees ordered the part and told me to come back in a few days to install it. When I returned I was told the part was returned and they refused to fix it. No accountability and very unprofessional. Overall a very negative experience and would not recommend.
Joanna Ochoa
★★★★★
10 months ago
I brought my Audi in for repairs. I was so upset that my new car was damaged. But I want to say that I would recommend ACG to anyone wanting to make their car new again. I worked with Jose Vergara. He works miracles. Excellent customer service too.
Blanca Navarro
★★★★★
4 years ago
They defenetly did a exelent job. I had no problem with comunication or service. They are just the right guys that can take care of you and your car. And the details that they gave my car after they finish now i feel like driving a brand new car. Thank you Carlos Gustavo George and everyone else. ..
HECTOR “El Pollito de Ensenada” HERNANDEZ
★★★★★
a year ago
From beginning to end a flawless experience. Paul and Caroline did an exceptional job at keeping me updated and informed throughout the entire process. They really treated me like a VIP customer and once I got my car back it was truly a job well done. My car looks like new again. I'm very impressed. Thank you Auto Collison Group for employing such an amazing staff. Sincerely hope I never need body work again but when I do you're my first call. Happy Holidays Hector Hernandez
Salvador Baez
★★★★★
a year ago
I had a great experience, Paul Alvarez provided excellent customer service, going above and beyond to help with the repair of my Tesla Model 3’s front bumper. He team was professional, knowledgeable, and kept me updated throughout the process. My car looks as good as new, and I couldn’t be happier with the quality of their work. Highly recommend if you’re looking for a reliable, customer focused auto repair shop.
Jack
★★★★★
a year ago
I recently got my car fixed at Auto Collision Group in Santa Ana, and Paul Alvarez was great! He made the whole process super easy and stress-free. Paul explained everything clearly, kept me updated, and took care of everything from start to finish. I really appreciated how professional and helpful Paul was. He made sure my car looked perfect and got it done quickly. If you need any repairs, I highly recommend going to Auto Collision Group and asking for Paul Alvarez. You won’t be disappointed!
REYMONTE GRAY
★★★★★
a year ago
Paul and staff are the best with my vehicle take care of me and the situation what happened to my car. I highly recommend to go them they will help with great result
Antonio Zavala
★
☆☆☆☆
6 months ago
Went in to get a quote for a 2014 Toyota Corolla LE but I had to drop off the car so they can "assess the damage" as its my only car I haven't had the time to drop it off and thats my fault but why do they have to bombard me with calls ? I got 5 phone calls in a row from someone named Sammy and its very annoying. I will definitely not be bringing my car back here
Chrissy M.
★★★★★
2 years ago
Auto collision group is hands down the best bodyshop I've ever had the pleasure of working with they did a phenomenal job on my vehicle came out looking better than before! The ladies they have working at the front desk are so caring and so helpful Maria was the best very knowledgeable. Carlos was my Adjuster and he was just super fantastic! He herd me out was very sympathetic, patient, amazingly helpful,and very knowledgeable. He knows what he's doing and doesn't only care bout making money but cares bout you and your vehicle which is what you are seeking for when you get into a car accident. Overall fantastic experience. Thank you ACG and Thank you Carlos! Referring everyone here from now on! 👍
Marian Mikhail
★★★★★
10 months ago
I had an incredible experience with Auto Collision as they fixed my Model Y Tesla. Everyone went above and beyond. Jonathan Villalobos was very communicative. The lady representative in the front was extremely helpful with my rental. I felt completely cared for and looked after. It reminded me what it was like to experience good customer service again. Thank you!
J Boyce
★★★★★
5 months ago
Came in after a collision and received quick, efficient help from Lalo and Noel. Both were personable and had my best interests in mind. I’m glad to have had such a great experience with them.
Stephanie Gomez
★★★★★
5 months ago
Yoanna is a great help and very timely too. She is professional and makes the entire process much less stressful. From offering original parts to assistance with my deductible. I recommend you look for Yoanna!
Victor Villa
★★★★★
a year ago
Took my vehicle into Auto Collision group for front bumper. The staff in the front office were very helpful and kind ACG would be the best deal to take in your vehicle for collision work. Thanks to Christian Lara and Carolyn for keeping updated on the progress of the vehicle. Thank, you ACG
Tammy Sanchez
★★★★★
5 months ago
ACG has the best customer service Myra, I cannot express how thankful I am for the hand holding.Jose, the estimator has been in direct contact with me everyday. I am so thrilled & thankful for the great repair that was done to my Honda Accord & BMW
oscar rodriguez
★★★★★
a year ago
I had an excellent experience here at Auto Collision Group! Alexis was professional, friendly, and very knowledgeable. They took care of my vehicle quickly and efficiently. The results were fantastic. I highly recommend their services for anyone in need of auto body repair.
jAcKiE 2
★★★★★
4 months ago
Walter provides excellent customer service for every customer. He is very attentive and responsive. ACG does great work! If in a collision, do not hesitate to call Walter/ ACG👍. He will take care of everything for you.
Brian Zeek
★★★★★
5 years ago
After my Model X Tesla go hit suffered front end damage on both sides. I took it to a shop a friend recommended and had a really bad experience. Thanks to another friend recommending Auto Collision Group in Santa Ana I moved the car over there and my experience was like night and day. A thank you to Carlos and Gabriel they satisfied all my concerns and did an exceptional job. I was so sure I was going to trade the my beloved Model X in that I had ordered a new one. But when I got the car back. They did so a good job I decided to keep it and cancelled the order. I highly recommend this shop and I am sure Carlos and Gabriel will take care of you.
Phi Yung
★★★★★
4 months ago
Auto Collision Group exceeded my expectations! They made my car look brand new again. Huge thank you to Aleena Bukhari for going above and beyond with my insurance claim and setting up everything I needed from start to finish. Her customer service skills were amazing — she made the whole process so easy and stress-free. Highly recommend this place!
Ryan Garber
★★★★★
11 months ago
I had the unfortunate experience of needing a door replacement on my brand new 2025 Subaru Forester Wilderness—just a day after buying it, thanks to a neighbor's mishap. After doing some research, I chose to have her insurance go through Auto Collision Group, and I’m so glad I did. From the moment I arrived, Joaquin—my point of contact at ACG—was absolutely fantastic. He walked me through the entire process with patience and professionalism, making sure I felt confident leaving my car in their hands. The team provided regular updates twice a week, calling me every Tuesday and Thursday without fail. This consistent communication was incredibly reassuring. The entire process took about a month, and when I picked the car up, the repair was seamless—you’d never guess the door had been replaced. I did notice a small issue with the door trim, but Joaquin quickly took care of it without hesitation. His promptness and dedication to quality gave me full confidence that ACG stands by their work, even after the job is “done.” If you’re looking for an auto body shop that values quality over speed, ACG is the place. They may not be the fastest, but their focus on perfection and customer care sets them apart. I can’t recommend them enough! Thank you ACG!
CY Y
★★★★★
2 months ago
Great people to work with and a very smooth process from start to finish. The team at ACG Auto Group really knows how to work with insurance companies, which made an otherwise stressful situation much easier. Special thanks to Jose and Mayra — they were professional, responsive, and genuinely helpful throughout the entire process. Communication was clear, and I always felt informed about what was happening with my car. Another big plus is the onsite car rental facility, which was incredibly convenient and saved a lot of extra coordination. This isn’t a place anyone chooses to visit voluntarily, but when the time comes and you need help, this is absolutely the right place to go. Highly recommended.
