Reviews
Mike
They keep about everything you might need for driveway auto maintenance. Prices seem reasonable. I find their staff to be distant or even alouf. Helpful when pressed but getting their attention can be difficult. You can never tell who is the lead and whoever that is doesn't seem to try assure good customer service. A shame, really.
Edit: I tried again to use this store and again walked out pissed off.
Problem 1. There needs to be a CLEAR line to check out or to receive assistance. They rely on "whoever is next in line" to get to the next person. People mill around in front of the counter hoping someone will look up and offer attention. Prone to problems.
Problem 2: The one 'self-check' is advertised as "scan and go." I tried to use the terminal and when you get to the 'pay part' the transaction stops. You are AGAIN waiting for a staff member to push a button so the terminal can complete the sale. Completely stupid and frustrating. The 'lead' walked right past me, returning to his register without acknowledging my existence or doing the smart thing that moves customers thru by taking a few seconds to push the button. I was in fact the next in line but he called out and someone else shot up to the counter. That customer probably assumed I was being taken care of.
I won't be returning and I hope they care enough about future customers to make it easier and faster. Lines create organization. Organization is sorely needed there.
★★★☆☆ Edited a year ago
Miriam Garcia
We should check the parts first ? He give me the wrong part . Now my car how to use the old bell , the alternator was broke in the bell get of .
★★★☆☆ 6 months ago
Justin Pollreisz
Always fantastic service plus great customer service 👍. Better then bum a** O'Reillys always full of angry hot headed stuck up employees who never ask if you need help with anything.
★★★★★ Edited a year ago
Esmeralda
Very unprofessional, asked a simple question as to if a part was included for something i was buying & got laughed at in my face by Quinn D. Clearly he saw i’m a female & assumed i didn’t know what i was talking about. Very rude & sexist.
★☆☆☆☆ 8 months ago
Aliona Vityukova
Received great customer service and assistance by employee name Angel. Thank you for your great customer service! It was sure a huge difference from NE Lancaster store where no help was provided - none at all. SE Lancaster store - keep up doing great job and treating everyone with respect. Again, Angel, Thank YOU VERY MUCH!!
★★★★★ a year ago
Lisa Richards
Courteous, knowledgeable service every time! Friendly too!
★★★★★ 3 months ago
Cindy Cuellar
Richard S. is an incredible employee.
He was running 2 cash registers because there was a huge line and only 2 employees.
He deserves recognition.
★★★★★ 7 months ago
Peyton Swan
Charlie and Angel are the best! Outstanding job by both of them. Amazing humans and wonderful people here at the auto zone on Lancaster.
★★★★★ 7 months ago
Rain McKenzie
Good quick service and they had the last part I needed.
★★★★★ 8 years ago
Carlos Munoz C
Very helpful people and pretty much they always have the parts for my 2 vehicles
★★★★★ 2 years ago
Carl Garner
Cherlevet Worland was amazing. She went above and beyond to not only figure out which headlight we needed, but she installed them for us. I had hurt my back and was wondering how I would ever be able to do that task. It's like she read my mind and just jumped in and provided incredible service. We tried to give her a tip, but she refused, saying she was not allowed. She deserves KUDOS, a pay raise or something! We will certainly be back!!!
★★★★★ 9 months ago
Jeanette Marsh
We get great serves ever time we come.And friendly fast serves Jonathan Daiz was amazing
★★★★★ 5 months ago
Tatiana Londono
Thank you Ryker for all your help even with your day off you were in there helping everyone and was more then willing to help everyone in the chaos. You are a very skilled worker and you deserve to be the manager in charge over everyone that was in there. Thank you again for taking your time even though you didn’t have to. You represent this company very well.
★★★★★ 10 months ago
Emery Brunner
Charlevet has been awesome in solving problems concerning auto part needs. She is very knowledgeable and a pleasure to work with.
★★★★★ 5 months ago
Phillip Sandoval
Alyssa went above and beyond for me , every other store could not find my warranty for a battery I purchased recently , she was able to locate it and get my warranty exchanged super quick and painless .
★★★★★ 5 months ago
Joshawa Keller
Rebecca H., was super helpful last night 9/28 considering she was slammed only one there at that time. She definitely deserves a 5 star.
Thanks for the help.
★★★★★ 5 months ago
sean terry
This place is so hot and cold. Mostly cold but all you see are high school students trying to sell parts. It’s disappointing that a national chain of stores whom specializes in parts leaves the information out of part selling.
And forget about customer service lol. Go to a Napa parts store where you can actually find someone who knows parts.
★☆☆☆☆ a month ago
Thomas D
I have used Autozone forthe last 20 years, in Oregon and Washington. The staff is always helpful and knowledgable, to get you back on the road again. Product Reviews are nice to avoid certain cheaper parts, and when to spend more. Tip: Always bring your parts in to the store for matchup. Parts warranties are always nice, too. Thanks!
I also equally go to O'Reilly's so to keep both stores in business and open!
★★★★★ 2 months ago
Amanda Garcia
It’s refreshing when you meet an employee who is not only knowledgeable but enjoys their job. Raquel was easy going, approachable and helpful. She ensured I found the parts I needed and went above and beyond for me. It makes a customer want to come back. Thank you Raquel for all your help. Your Aweome! 😊
★★★★★ 3 months ago
Salem Operations
AutoZone has been a blessing to me. I have been buying auto parts there my whole life, and I have never experienced such poor customer service from a manager or person in charge like Robert.
The store located at 315 Lancaster has always been very good. All the employees who work there have been nice, and I have no complaints about them. However, in my situation, my van has been at the shop, and it has been very stressful. I purchased the parts two days ago, but for some reason, the system is still showing that cylinders 1 and 3 are bad.
I went to use my warranty on those parts, but I was not sure how the warranty works or when it becomes active. Anyway, I brought the parts I had with me because the mechanic told me to replace them again. Cylinders 1 and 3 are located in the back of the engine.
Mr. Robert refused to exchange one of the parts under warranty, saying that they do not replace warranty parts if they do not have the brand name on them. He was looking at the parts and insisting that both of them were not Duralast. He did not even seem to know what the parts were supposed to look like, and they were faulty anyway.
I believe there is a better way to speak to customers regarding warranty issues. I left very upset because the parts I bought two days ago for my van are not working. Robert made me purchase another ignition coil that I did not need, and when I asked if I would receive my money back, he was very aggressive and rude with me.
That is not cool at all.
★★★☆☆ 2 weeks ago
