Barker Buick GMC Service

Susan Bouffanie

★★★★★

4 years ago

Problem solved.... everyone is very pleasant and helpful

Mickie Milton

★★★★★

2 years ago

Very professional service department and staff.

Ross Malagarie

★★★★★

7 months ago

Service staff was great, good people skills, good communication. Service was done in a good time frame

Russell Hebert

★★★★★

a year ago

Great service, help me and went way far and above expectations . Will always get my vehicles serviced at Barker GMC.

C Weaver

★★★★★

a year ago

Raphael is first class. Explains well, very helpful, delivers exactly what says he will do. Clear and friendly communication and excellent work

penny fanguy

★★★★★

2 months ago

THEY QUICKLY DIAGNOSED THE PROBLEM AND WAS ABLE TO FIX IT THE SAME DAY AND WE GOT OUR VEHICLE BACK THAT AFTERNOON.

Angela Vellier

★★★★★

5 months ago

My service advisor is always friendly and communicates well about the status of my vehicle

Francis rodrigue

★★★★★

Edited 5 months ago

Brought my Buick Enclave in for an oil change and Joe was there to write me up. Was greeted by Gay and Shontelle also as I walked into the service department. As my car was being worked on I went and had a chat with Dwayne in sales. Joe came up front brought me my keys and told me my car was ready and no rush. To all the service dept, especially Joe, Gay and Shontelle for making this visit and all my service appointments enjoyable. Good job and a great team. Thank you!

ronald ortego

★★★★★

6 months ago

Chantelle was a great service writer.She always kept me informed.I never had to once call and check on my vehicle.She kept me updated on everything.Super professional great person

Francis Rodrigue

★★★★★

7 months ago

Barker Buick GMC has always serviced my vehicle. Joe, Gay and Shontel always treat me with courtesy and respect. They are all top notch service advisors who know how to get things done. Never know who my mechanics are but they have always taken care of my service required.

Mary Vedros

★☆☆☆☆

3 months ago

Home of the 2+ hour oil change. And for those two hours absolutely no one updates you on your vehicle. If you’re shopping for a car, I recommend buying from a place with a better service dept.

Todd Thibodaux

★☆☆☆☆

7 months ago

I would not recommend the service department or the General manager. They stole my money. I brought my vehicle in because the engine light came on. They checked it out, told me the problem. Worked on it, I picked it up few days later well the engine light came on again. It was not fixed. They still charged me even though they did not fix it. If they would of told me maybe this is the issue, I would have brought it somewhere else and saved myself some money. I work hard for my money unlike the general manager, seems he gets paid dodging unsatisfied customers. Please let me know if anyone else had this happen to them.

Justin Tabor

★☆☆☆☆

5 months ago

I scheduled an appointment through the GMC app (as heavily promoted by GMC through sales, posters, and phone messages) for an oil change and multipoint inspection. My confirmed appointment was for 8:00 AM, and I arrived early at 7:45 AM. Upon arrival, the service advisor could not locate my appointment in the system, even after I showed her the confirmation within the app. She advised to never book an appointment online or through the app, as there are always reoccurring issues. She took my information manually and checked me in. There were no other vehicles in the pull-up area or waiting customers inside at that time. As time passed, a few others arrived and were also waiting. By 9:30 AM, an elderly couple who had been there since 8:00 AM inquired about their vehicle and were told it had not yet been started. Frustrated, they decided to leave. At 10:15 AM, after nearly three hours of waiting with no visible progress and no one checking out at the counter, I asked about my vehicle and was told it also hadn’t been started. At that point, I decided to take my truck and leave as well. What made this experience even more disappointing was the lack of concern or communication from the service manager. A manger never came out to update or apologize to any of us waiting, even after multiple customers left due to delays. A service advisor did come out and say they were "accidentally overbooked" at one point in passing. However I question that as there was literally not ONE person who checked-out from 7:45am -10:15am, nor were their any phone calls made to anyone advising their vehicles were finished. The lack of being respectful of customers time is disheartening, as making appointments should ensure smooth flow and operations to stay on time and keep customers satisfied. I used to be a consistent Barker GMC customer but had switched to Dantin Chevrolet years ago due to similar issues. Dantin has always provided quick, efficient service. I decided to give Barker GMC another try today, but after this experience, I will not be returning or recommending their service department to anyone.