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About Business
Barker Buick GMC Service brings expert Car Repair solutions to the local community in Houma, LA, Houma. From Auto repair shop, Auto air conditioning service, Auto tune up service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Houma, LA appreciate their attention to detail, leading to a consistent 3.8/5 rating from 9 reviewers. By focusing on the specific requirements of the Houma, LA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Houma, LA and beyond.
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Google Reviews
Justin Tabor
★☆☆☆☆ I scheduled an appointment through the GMC app (as heavily promoted by GMC through sales, posters, and phone messages) for an oil change and multipoint inspection. My confirmed appointment was for 8:00 AM, and I arrived early at 7:45 AM. Upon arrival, the service advisor could not locate my appointment in the system, even after I showed her the confirmation within the app. She advised to never book an appointment online or through the app, as there are always reoccurring issues. She took my information manually and checked me in. There were no other vehicles in the pull-up area or waiting customers inside at that time. As time passed, a few others arrived and were also waiting. By 9:30 AM, an elderly couple who had been there since 8:00 AM inquired about their vehicle and were told it had not yet been started. Frustrated, they decided to leave. At 10:15 AM, after nearly three hours of waiting with no visible progress and no one checking out at the counter, I asked about my vehicle and was told it also hadn’t been started. At that point, I decided to take my truck and leave as well. What made this experience even more disappointing was the lack of concern or communication from the service manager. A manger never came out to update or apologize to any of us waiting, even after multiple customers left due to delays. A service advisor did come out and say they were "accidentally overbooked" at one point in passing. However I question that as there was literally not ONE person who checked-out from 7:45am -10:15am, nor were their any phone calls made to anyone advising their vehicles were finished. The lack of being respectful of customers time is disheartening, as making appointments should ensure smooth flow and operations to stay on time and keep customers satisfied. I used to be a consistent Barker GMC customer but had switched to Dantin Chevrolet years ago due to similar issues. Dantin has always provided quick, efficient service. I decided to give Barker GMC another try today, but after this experience, I will not be returning or recommending their service department to anyone.
Todd Thibodaux
★☆☆☆☆ I would not recommend the service department or the General manager. They stole my money. I brought my vehicle in because the engine light came on. They checked it out, told me the problem. Worked on it, I picked it up few days later well the engine light came on again. It was not fixed. They still charged me even though they did not fix it. If they would of told me maybe this is the issue, I would have brought it somewhere else and saved myself some money. I work hard for my money unlike the general manager, seems he gets paid dodging unsatisfied customers. Please let me know if anyone else had this happen to them.
Mary Vedros
★☆☆☆☆ Home of the 2+ hour oil change. And for those two hours absolutely no one updates you on your vehicle. If you’re shopping for a car, I recommend buying from a place with a better service dept.
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