Google Reviews
Jamie Mason
★
☆☆☆☆
3 weeks ago
Today's Top Tip: There's one type of person who you absolutely cannot snarl at about how many one-star reviews you've received today: the next customer you talk to who's had a problem with your business. You can complain to your coworkers. You can rant at your dog. You can use up to eight handfuls of tissues at your therapist's office. You can even ask your mom for a hug. But you can't growl at me over it. I wasn't necessarily going to bother writing a review of my lousy experience with Battleground Kia--until my eleventh call (after ten unreturned ones over the last few weeks) was answered by the Internet Sales Manager. I was polite. He was an outrageous jerk. He claimed he had returned my calls. He hadn't. No one from Battleground Kia has ever returned a single message I've left. Then out of nowhere, he accused me of leaving a nasty one-star review. He was really mad because he said he'd gotten three one-star reviews in a short amount of time. I had not left any review at all. But here we are. To be fair to him, it seems like it must be a really awful place to work. Today was the only time I dealt with him, but from everyone else, I've seen an array of unprofessionalism, avoidance, disorganization, and rudeness. Perhaps I was the recipient of the end of his patience today. Unfortunately, now he'll be the recipient of mine. Long story short, I sold my car to this dealership on 2/14/2026. That day they took my car, its title, and the keys without giving me so much as a receipt, much less the check for payment. They said they'd overnight the payment to me as they didn't have anyone on site who could cut a check on weekends. That seemed odd. Odder still was that unbeknownst to me, they didn't give/send me any copies of the paperwork of the transaction. For insurance purposes, I've been needing the Bill of Sale to give to NCDOT to record when I sold it. It took them five phone calls from me and a week and a half just to send the payment. Now it's taken six more calls and another week and a half to email me scans of my sales documents. I'd barely made it out of the parking lot before the spammy emails and texts starting rolling in from Battleground Kia. But no payment or sales documents until I'd called eleven times over three weeks. Of all things that are mysterious in this universe, one-star reviews of Battleground Kia are not among them.
Mac Poteat
★★★★★
4 months ago
Omari was very kind and gracious. He and Charles Stec, the used car manager, made the process of selling them my used car smooth and easy. What really surprised me was, after never asking me what I wanted for my car, they put their heads together and decided to offer me a figure which was, exactly, to the penny, my wish I could get price. I had stated that price, at the outset, to another car dealer; and they came back with an offer $1500 below my asking price, telling me they were doing me a favor by offering that much. Thanks, Battleground Kia, thanks Charles, thanks Omari for giving me a fair but generous price for my Camry!
alondra gonzalez
★
☆☆☆☆
3 weeks ago
Wishing I could give a negative star review. Have reached out to this place multiple multiple times and it’s been a horrible experience. Had my car for less than a month and already started having problems. Now we’re going onto 4 months and the car has completely stopped working. Everytime I call this place it’s always some type of excuse on why I can’t talk to Charles.
Jay Bloxsom
★★★★★
2 months ago
Had a great experience purchasing 2 Kia Soul GT Lines from Charles to wrap for NationsClassroom. He came across as un-salesy as one could be. Was authentic, honest, had great pricing and made everything smooth. Will post pics once we get them wrapped.
Ro
★★★★★
10 months ago
I recently purchased a vehicle and had the pleasure of working with Charles. From the moment I pulled in, he was friendly, professional, and extremely knowledgeable. He made the entire process smooth and stress-free, answering all of my questions and helping me find the perfect car for my needs. There was no pressure, just genuine care and attention to what I was looking for. He went above and beyond to ensure I was comfortable with my purchase, and I couldn’t be happier with my new 2025 Kia Sportage Ex premium edition. If you're looking for a trustworthy and helpful salesperson, I highly recommend Charles! I'd be remiss if I didn’t mention Cliff. Apparently, I ran over an ink pen a few days after my purchase, which resulted in a stain on my vehicle. Cliff didn’t hesitate to help. He went above and beyond to make sure I was taken care of even on short notice — the fellows are truly the best out there! Let me know if you'd like to personalize it with names, the dealership, or specific vehicle details.
Kim Dredger
★★★★★
5 months ago
Our experience with Battleground KIA has been first class. We’ve recently purchased two vehicles from them and I highly recommend doing business here. Specifically, our salesperson Argenis Fernandez is extremely professional and one of the best. He is very knowledgable on the KIA line of vehicles but also on others so he can give you an honest accurate comparison. I appreciate he listened well without being pushy. I would recommend him to anyone who is in the market for a vehicle.
Kira Zachery
★★★★★
2 months ago
John and Dwon were amazing to work with. They were both very knowledgeable and made the entire process smooth and stress-free. I was able to get a great deal on my 2025 K4, and I really appreciated that they didn’t try to upsell me on unnecessary or frivolous features. Overall, it was a great experience and I highly recommend working with them.
Ntara Milbourne
★★★★★
a month ago
I would like to take this time to say THANK YOU to Gabby !!! She was Amazing , she took her time(all day because I’m indecisive ) to find the perfect Vehicle for me ! I love my new 2022 Kia K5 !!! Ask for Gabby !!!
Jennifer DeWald
★★★★★
2 months ago
Worked with Gabrielle about a week total while shopping around for a car for my daughter. She was very helpful, patient and straight up. She handles herself in a way that any business should be proud to have her on board. Gabrielle made purchasing another car simple and stress free from the stereotypical car salesman. Other employees seemed to be doing great as well. Will definitely contact for future purchases.
Sam Scruggs
★★★★★
2 months ago
Can't remember the salesmans name I think it was Dkwon but real good guy. Made the whole deal extremely easy. Charles the internet sales manager pretty much had the deal that we agreed upon already completed when we showed up, but I saw a higher package vehicle that we liked better and it was the easiest deal I have ever made at a dealership. Drove over two hours to get this car.Very happy with this place.
Rebecca Hanyok
★★★★★
a month ago
Staff at the dealership was very helpful. Let me test drive a couple of cars in the packages I wanted. They answered any questions I had after the test drives. Gave me time alone to sit in and go through ans compare the vehicles. That was very nice I do not like to be hovered over. Once I made my selection paperwork was quick and easy. They were able to get the car i wanted that day even though they had to pull it from the over flow lot. They were great to work with. Will be back when I want to purchase again.
J Roach
★★★★★
2 months ago
From the salesman to the finance manager, all were absolutely great! They treated me better than any car dealership has ever treated me. They bent over backwards for me, and I'll be forever thankful. I bought a 2014 Kia Soul with over 100,000 miles. They went through the car with a fine tooth comb, cosmetically and mechanically. The car looked brand new! They didn't just get this car in on trade, wash it and maybe change the oil. They totally performed a make over on this car, and made sure it was mechanically sound before selling it. I am truly thankful for my experience, and I will most definitely be back in the future. Thank you so much Battleground Kia! Keep up the good work! Word is getting around!
Crystal Shepard
★
☆☆☆☆
a month ago
I am writing this review from my other account since that no one is getting back to me even though the manager gave me his phone number but refuses to answer. I’m the other Crystal Shepard right at the top of the reviews but now I have another light on and this light called a security/immobilizer light. it is appearing because my auxiliary battery is fail and it’s the laser the battery that I just paid for and replaced with my own money and now my auto auto stock battery, which is also the battery that runs the computer they connect the key fob yeah the one that I have to have to start my car yeah that was failing now. I HAVE HAD THIS CAR FOR ONLY SEVEN MONTHS AND THIS PROBLEM WAS PRESENT WITHIN THE WARRANTY AND THEY DID NOTHING TO FIX IT. I WAS BASICALLY I’M DOING TALK TO YOU LIKE I WAS FREAKING CRAZY AND I WAS MAKING IT ALL UP AND THAT THEY’RE 120 POINT MULTI INSPECTION DOESN’T MISS ANYTHING YET MY COOLANT RESERVOIR WAS EMPTY. I HAVEN’T EVEN WENT TO CHECK AND SEE HOW MUCH AN ALIGNMENT BALANCE AND NEW TIRES AND BRAKES is going to cost me and the person who sold me in a car and Bryan I believe the used car salesman promised me. I wouldn’t have any issues for at least a year because of their wonderful 120 multi point inspection oh yeah still have issues with my freaking car that I am paying $30,000 for.
:Jamar-Matthew :Grant.
★★★★★
6 months ago
Argenis Fernandez was our sales person who gave excellent service and was very attentive to our needs. He was very knowledgeable about the 2025 KIA Sorrento that we purchased and took time to go over each function. I would definitely recommend him for a smooth easy experience and transition into a vehicle.
David Bruton
★★★★★
2 weeks ago
Buying a vehicle isn’t normally an enjoyable experience. Battleground KIA made the experience about as pleasant as it can be. I highly recommend working with Khamani Tull. I really appreciate his upfront approach to selling a vehicle. I knew what vehicle that I wanted and how much I wanted to pay. They had the vehicle in stock and the number they came back with basically the same number that I had. From the time I walled in the door to signing paperwork was about an hour. I also want to mention the sells manager Anthony and Ryan from finance. Both gentleman were great to work with.
Doug Matto
★★★★★
2 weeks ago
My wife and myself bought a used Kia sorrento in 2023 and absolutely fell in love even when it gave us mechanical issues, battleground Kia solved our issue and we went on to own the vehicle for 3 years. Well the same salesman that worked with us the first time Mr Joel, gave my wife a call and it sparked our interest. So we went down to the lot and saw a brand new sorrento for a great deal and we couldn’t refuse the upgrade. Thank yall so much. Happy wife happy life.
Lily Alves
★★★★★
5 months ago
We had a VERY pleasant experience at Battleground Kia ! Daniel , was absolutely brilliant! He was very informative, up front , easy to work with , and just an absolute pleasure to do business with ! From the moment we stepped onto the lot , to driving our new car home it was a very smooth and easy process ! Staff is friendly & informative , easy to work with , and respectful ! Thank you Battleground Kia for help with the purchase of our new car !
Sara Porter
★★★★★
2 months ago
We had a great experience with Battleground Kia. They were attentive and helped us to find the perfect car for our family. The trade-in process was fair and transparent. If you go, ask for Gabrielle. She's super helpful, informative, and customer centered.
Catherine VanBuren
★★★★★
5 months ago
Thank you KIA! I had a wonderful experience. Excellent service by Gabby. I was overwhelmed getting a new vehicle. But they made it easy and covered all concerns. I highly recommend Battleground KIA & Gabby! I love my KIA Sportage! Thank you so much!
Eddie Jackson
★
☆☆☆☆
3 weeks ago
I was ready to make a deal, but I didn’t feel taken seriously. They didn’t show me any other options on the lot and let me walk over an $800 difference without trying to work with me. Ended up going to Bob King Kia and working with Miguel — he got me a better out-the-door deal and actually took the time to help. Just sharing my experience so others know to shop around.picture of my wife’s new whip she loves it!
