Big Bend Auto Center

Brian Horton

★★★★★

a year ago

Appointments are easy to book; they are busy but efficient, so appointments were less than a week out. Service is done quickly and communication is great. I have had my vehicle in the shop on two separate occasions. The inspection was great and included pictures! They didn’t try to talk me into anything I didn’t need or want. This is a great local business I will continue to support when I need auto repair.

Kevin Tang

★☆☆☆☆

9 months ago

I called Big Bend Auto Center to get an estimate for a brake job—what a frustrating experience. First off, they don’t give estimates over the phone, which is fair. So, I scheduled an appointment for Thursday. However, the person I spoke with had a really unpleasant attitude. He kept questioning whether I had the right place, repeating, “We’re Big Bend Auto Center, not the other Big Bend Auto store.” Why would I be calling if I wasn’t sure? It came off as condescending. Then he told me I couldn’t wait for my car, and when I asked again—just to clarify if I could wait while they did the estimate—he rudely said no. At that point, I decided to take my business elsewhere. If you can’t treat your customers with basic respect, why would I trust you with my car? It’s disappointing, especially since they have decent reviews on Yelp and Google. I expected better. Unfortunately, my experience was the complete opposite.

Brittany “Peanut” Clark

★★★★★

9 months ago

I have been here a few times and never had any issues. The customer service is amazing. Scheduling an appointment was very easy. Mike explained everything that needed done on my car before sending me the estimates. I really do appreciate that.

Ashley Drissell

★★★★★

10 months ago

I had unexpected issues with my break fluid late in the evening so I did a night drop off. I received a call the next day with updates and an estimate for the repairs. I was expecting to have to wait a couple of days, to be honest, since I didn’t have an appointment. By the evening the following day my car was finished. Everyone employee was friendly and knowledgeable. The cost of my repairs were very reasonable. I am a return customer and will continue to take my car to Big Bend Auto Center in the future.

Tom Rector

★☆☆☆☆

7 months ago

I brought my car in for an A/C inspection and was told the blend door needed replacement. Later, I called to see if I could pick up the car to drive it for the week. Instead of a straightforward answer, I was met with an angry, unprofessional tone — and I responded in kind. I don’t tolerate rude behavior. This event was surprising to me with the amount of positive reviews they have. I explained I hadn’t responded to their quote because I was in a meeting, but the situation escalated until I was told to just “come get my car.” What I didn’t realize was the car was left disassembled. I would have been fine leaving it there if it had been communicated respectfully. Instead, the conversation turned defensive, capped with the statement: “you don’t want me to raise my voice at you.” If I ever spoke to a client like that in my business, I’d expect them to push back — and I’d know I was wrong. Professional service means owning mistakes, not doubling down on them. Upon arriving at the shop, I was notified that the car in fact did not need to be reassembled.

Annette Isselhard

★★★★★

3 months ago

Excellent service from the initial phone contact to set up appointment to quality auto service and finally to checking out. Highly recommend this auto service provider!!!

Lee McMurray

★★★★★

4 months ago

This company is a class act. Courteous and prompt and I rely on what they tell me I should do with my car. The best ever!

Ed R

★★★★★

2 months ago

I have been going to Big Bend Auto for 25 plus years! They have always done me right and always professional and friendly.

Vivek Ambastha

★★★★★

9 months ago

Big Bend Auto Zone made my state inspection an absolute breeze! Their appointment-based system is a game-changer—I was in and out in just 30 minutes with no wait. The team was highly professional, thorough with the safety check, and clearly knew their stuff. No delays, just honest, efficient service. For anyone valuing their time and wanting stress-free compliance, this is highly recommend.

Dylan

★★★★★

2 months ago

Mike has the best customer service and took time out of his personal life to help with a persisting oil leak. They do quality work and the definition of an honest shop.

ally lassetter

★★★★★

2 months ago

Love Big Bend Auto Center! They always listen to my needs and find a way to figure out the best and cheapest option for me. Highly recommend!

Matt Shea

★★★★☆

2 months ago

Good, honest, Ukranian guys who know their business well. Paul is particularly accommodating. Did a lot of body and electrical work and tried to smooth things out with the insurance company. Nothing over the top in any negative ways.

Lynette Petruska

★★★★★

a month ago

Always great service and an honest appraisal of what my car needs. I used to go to Big Bend because it was close, but I still go there because I know I can trust them.

Peter Hobler

★★★★★

a month ago

The consistent integrity, service levels, professionalism, knowledge and communications of Big Bend Auto is above and beyond reproach. I recommend them most highly for all of your automotive service needs and requirements!

Austin Knebel

★★★★★

9 months ago

I can’t recommend Big Bend Auto Center enough. Mike and his team went above and beyond when my 2013 Honda Fit had a serious engine issue. It was a tricky fix, but Mike took the time to explain everything clearly and laid out all my repair options without pressure or upselling. Not to mention when I’d first taken my car there for a routine inspection, they discovered a loose battery and tightened it for me. Then when the car failed, Mike worked with me and advised me until we got it to pass! Big Bend Auto Center is seriously the best! Huge thank you again to everyone there!

Joe Burkes

★★☆☆☆

3 months ago

I came in for a rear brake issue. While the mechanical work on the brakes seems fine, the customer service regarding their other recommendations was disappointing. They flagged an exhaust leak-noting 'FLEW PIPE IS BUSTED' in the inspection report-and immediately quoted me nearly $1,000 to replace the entire rear catalytic converter assembly. When I called to ask for clarification on the price and the risk, the man on the phone was impatient, condescending, and rushed me off the line. He used what felt like scare tactics, claiming that 'banging' on the rusty parts could lead to replacing the entire exhaust system for $1,600+. I declined the exhaust service because replacing a good converter for a broken flex pipe mesh felt like an unnecessary upsell, and I didn't appreciate the pressure or the attitude when I simply tried to ask questions. I authorized the brakes via their text link just to avoid dealing with them on the phone again. The work gets done, but double-check their quotes and don't let them rush you.

Susan Freise

★★★★★

5 months ago

We have been working with Big Bend Auto for many years. Mike Glantz and his team of people do an excellent job! We trust them with the repairs that are needed; never trying to over sell. Repairs are done in a timely manner at a fair price. Trust is a big issue with any service today, but extremely important when it comes to auto repair. We have been taking our cars to Big Bend Auto for many years and would not consider going anywhere else.