Big O Tires

Darice Ubeda

★★★★★

2 months ago

Professional, attention to my request and the details of my request, constant correspondence, exceptional need to accommodate my schedule. Thank you to the team at the Northen and I-17 site. I appreciate you for taking great care with my 2021 Jeep Wrangler.

Christina Tyler

★☆☆☆☆

5 months ago

Tried to not replace my tire under warranty and I had to tell them it had stress cracks and they agreed after looking at it that I was right to honor the warranty. They had to order a tire and stole my original tire even though there was no contracts or signatures or anything. I had to call Phoenix Police Department because they literally stole my tire and who’s to say that the same manager would be there tomorrow. I went close to 6pm.

Kirstin

★☆☆☆☆

2 months ago

I scheduled a appointment for brakes and rotors, estimated 1.5 hours wait time. At 2 hrs. of waiting, I went to ask the status of my truck, and they told me they had issues with getting my spacers off of my truck. They had not done ANY service on my truck at this point, 2 hours later, nor have they communicated that they were having ay kind of delay. I got the excuse that they are busy. Too busy to come talk to your customer about the issue they encountered? Waste of my morning and highly dissatisfied with the customer service and lack of communication. Do not reccomend.

Eduardo Oaxaca

★★★★★

3 months ago

We use this Big-O for all our tire work and alignments and let me tell you, 5 star service every time! They are all ready to go and very attentive! Love the follow-ups too! THANK YOU TEAM! -The Valley Mechanics Team

Tyler Lewis

★★★★★

4 months ago

Anthony was very nice and patience with me during my entire process!! 10/10 would recommend to anyone! I will definitely continue to get my car serviced here!! Affordable prices and great customer service at this location!!

Keturah Wehunt

★★★★★

3 months ago

I had stopped by a few months ago to make an appointment for my tires and alignment a bit further out so I could save up. The gentleman who assisted me introduced me to their amazing payment plans and I’ve been able to get the work I needed done a lot sooner. Very thankful and will be coming here moving forward for my car needs.

Andres Alderette

★★★★★

2 weeks ago

Went in to get new tires for my truck on Friday afternoon after work literally about an hour before they closed Don't remember the name of the guy who helped me but he gave me a couple of options started off with the mid-grade and then told me the upper grade that he literally has on his truck so I went with those The whole process was easy and they had me out of there by closing time

Merciless 480

★★★★★

a month ago

I've been coming here since 2021. Have all my work done here. Prices have always been reasonable. Always willing to work with you. Managers and employees are all friendly. Never really make reviews regarding service. But definitely worth it.

Sasha Salt

★★★★★

3 weeks ago

Big O always takes care of me. Love going here for tires and oil changes!! Very great customer service and very helpful. Highly recommend

Janice Elaine Wells

★★★★★

5 months ago

I took my 2001 Ford F-150 to Big O Tires on Northern and 23rd Avenue in Phoenix for a brake job. After they inspected it they called and said I didn't need a break job and I still had 80% use still on my brakes. They proceeded to tell me what their inspection revealed. They found a sway bar or antisway mechanism needed to be repaired or replaced, the brake fluid flushed and shocks on the rear. I okayed it and they did it that same day it was ready by 4:00 and the price was very reasonable. I would highly recommend this Big O tires to anyone that needs car repairs. They do a lot more than just tires. Very professional crew. I easily give it five stars.

michael curtis

★★★★★

Edited a month ago

Big O Tires gives great customer service and great service on my vehicle needs. The entire staff at the Northern and the I-17 freeway are always professional and courteous. I wouldn’t take my vehicle anywhere else. Sincerely, Michael C.

Jennifer Santizo

★★☆☆☆

2 months ago

I usually go here for my Highlander and they take the most an hour for an oil change and they top off the fluids ( standard ) and fill the tires and the price usually comes to about 65 ish bucks which is why I go there. Today I went for my impala and it was sad tbh. My appointment was at 10 am I was there until 11:45 am which almost two hours is wild but I understand there were cars there before me so it is what it is but what got me is I paid 78 dollars for the oil change and they did not top off any fluids nor fill the tires like they usually do. How did I pay more for my impala than my Highlander amd get less done for the amount I paid ?? I was just annoyed paid and left… smh

sampson spean

★★★★★

7 months ago

Justin Maes and his staff did a remarkable job! I was more than satisfied with the results and will highly recommend family and friends to this location in particular. I will continue to come back for their expertise and support on all my vehicle needs. From start to finish I was impressed. From the beginning I was greeted with hello and smiles. I see they love their jobs and take pride in their work. Each service I’ve had I was always informed and educated about the situation. This establishment always has Keurig coffee ready to go, clean bathrooms, and friendly staff. Also, if need be they are always able to usher me to work for the more extensive vehicle repairs. Please come and see for yourself the welcoming vibes and professional service given.

Sierra Harvey

★★★★★

a month ago

If you’re looking for looking for service on your vehicle without any hassle or confusion definitely check out this location! I recommend talking to Kevin! He’s extremely friendly, knowledgeable, and helped me with getting my vehicle the maintenance it needed without any gimmicks and or unnecessary repairs/fees. I don’t know much about cars but talking with him put me at ease and I got my repair done same day which rarely happens. They also offer a financing option which was a quick and easy process and helped me get my vehicle back on the road. Highly recommend!

Tracey Showalter

★★★★★

2 months ago

Im so pleased with the Big O Tires on Northern in Phoenix!!!! After being scammed by another big tire franchise (getting a "brake slap"), the guys at Big O HAD to repair my brakes. Their honesty and expertise has me back on the road and its driving like a new car! Thank you Roberto for all of your professionalism and knowledge. Manny was my tech/sales advisor and he did a fantastic, thorough job!! And appreciate you Rosario, for the shuttle to and from home while they worked on it! You can definitely trust this Big O will do your car accurately and honestly, especially for you women out there!!! Highly recommend.

James Tafoya II

★★★★★

4 months ago

Kevin is the man! He was friendly, honest, and respectful. Got me in and out with the quickness. 4 tires and an oil change finished in about 2.5hrs. And the price was also great! Go see Kevin if you want to get taken care of!

Luz Markley

★★★★★

2 weeks ago

I’ve had my car serviced at this location (Northern) for the last 4-5 years. I’ve always had good service- and one of the great things about this location is that I feel they’ve always let me know if there’s an issue- and let me know if this is something that is urgent - or just something to be aware of. They don’t push needless services! I stopped in for an oil change - but had concerns because I had to drive over road debris on the freeway in rush hour traffic and was worried that there might have been damage to my suspension. I mentioned this to my service adviser Robert- and he had the technicians check for issues. No charge! I trust them with servicing my car. And I feel more comfortable with Big-O versus the Dealer: prices are better and I feel the quality of workmanship is just as good if not better. They are fair and reasonable. I highly recommend Big-O.