Reviews
Colleen Brent
Patrick and Matt were super helpful in helping me get my bike packed up and ready to ship to my new city. Friendly people, great communication, great shop!
★★★★★ 4 months ago
Stephen White
I have been very impressed with bike source. I recently bought a new set of pedals, and the salesman said that he would install them for me. The salesman was very nice, very knowledgeable and I would definitely return for my next bike part purchase.
★★★★★ 5 months ago
Charles Gumeson
Extremely happy with the customer support and assistance I received from Darren. I love my new Tero X 4.0 XL.
★★★★★ 2 months ago
Cole Schofield
Couldn’t have been a better experience. The Bikesource team was attentive and super helpful getting the right bike in the right size with the right accessories for my 14 yr old son. And we were very happy with the available selection of bikes and accessories, as always. Highly recommend!
★★★★★ a year ago
Claude Kleiman
Brought my bike in for repairs. Quote to fix was fair and repair done in better than expected time. Browsed store without high pressure to buy and able to find a quality helmet at half price
★★★★★ 5 months ago
Regina P
Max is an extremely experienced & knowledgable salesperson who's genuinely passionate about cycling. Perfect place to buy high quality bikes & accessories. Highly recommended!
★★★★★ 3 months ago
Jason Cope
I always enjoy working with Cameron, Matt and the other staff members. It’s a great team and shop. We’re lucky to live nearby and recommend it highly.
★★★★★ 3 months ago
Michael Farmer
Great service. Bought a bike here, sales people were very helpful and help me select a perfect bike. Just recently had my older bike serviced. Service team is great. Clean my bike and returned it to like new performance.
★★★★★ 5 months ago
jeffrey dominick
Expert service techs diagnosed and repaired my bike, only replacing a couple worn out parts and bringing the bike back to life. When a replacement part got lost during shipping, they pulled the part from a new bike on the sales floor and got me back on my bike to enjoy the warm weather. Excellent customer care.
★★★★★ Edited 2 weeks ago
Thomas Grant
I called and was able to get a rough estimate of the cost and time required for my brake repair. When I brought the bike in it needed a new rear brake assembly. They had the part in stock and had the work done in 3 days. They also helped me diagnose the problem with my speedometer. By opening the battery compartment I was able to find the number for the battery. I got the unusual battery replacement at Batteries Plus and the speedometer is working again. Smart technicians and good prices are my takeaways at Bikesource Highlands Ranch.
★★★★★ 5 months ago
Jerry Jacobson
The new Specialized Crux is an excellent bike. Dirt is great. No cars, a few hikers and a few bikes. Love it
The guys at Bike Source were extremely helpful in finding the bike I wanted. Sized it perfectly. Great experience.
★★★★★ Edited a month ago
Philip Coons (Fredcyclist)
Paul at the Highlands Ranch Bike Source on S. University and County Line was extremely helpful and knowledgeable, as he is a racer. His patience was helpful in choosing to buy a pair of Torch road shoes. Those shoes have fit the best of any I have owned including older S-Works, Shimano S-Phyre, Bont and Fizik. The upturned toe box with plenty of width, the stable heel cup, and the footbed with varus wedge and metatarsal support are great. I highly recommend this location and its personnel.
★★★★★ 5 months ago
Marc Scott
Wow. Great experience. Max did an incredible job helping me understand my new bike today at pick-up. He really took the time to explain the functionality of the new app for this e-bike & really helped dial in the fit by adjusting the seat post and handlebars. Thanks Max. I am definitely going to order another ride from you soon.
★★★★★ 8 months ago
Becky Hawkins
Matt is amazing! I took my beloved Santa Cruz in for stem replacement and tubeless replaced thinking I wasn't going to ride in this gorgeous weather in Colorado today, with a great smile and impressive service Matt proved me incorrect and I'm thrilled!!
Always great, honest service!!
★★★★★ 2 months ago
Addie
Well, I’m rarely wowed or blown away by much these days, especially when it comes to retail experiences. I’ve been to the majority of bike shops locally for service, advice, equipment, etc… I kept coming back here for shoes and other stuff because of the variety, quality, and price point. However, what these folks do exceptionally well is Porsche dealership level customer relations. I worked with Alistair on endurance bike options around my budget and he was patient, kind, provided thoughtful answers, asked me questions that helped me to narrow to the bike I selected. Believe it or not, this is where the experience began which began with a test ride, then bike adjustments specific to my riding style, and helping me with updating my shoes as well. He also made an incredible cappuccino, one of the best I’ve ever had. I am and was beyond pleased, dare I say even happy. The friendliness and helpfulness of the staff continues to amaze me, as I sit in the shop writing this review. You will find that they are very busy and may even feel ignored. I suggest coming here when you have time and give them a chance to serve you, you will not be disappointed and may have one of the best cup of coffee you’ll ever have…
★★★★★ Edited a year ago
Jessbcreative
I came back to Colorado to have an ankle replacement and another surgery because of a drunk driver. I just had a hip replacement 5 months ago. After having the surgery (2 weeks ago) i wanted to get out but I realized the tubes in my wheelchair tires (they are actually Bike tires) are bad. I called all over for two days from Loveland to Colorado Springs, no one was able to help me (no one carried the size of tubes and if I ordered them they didn’t want to install) which is scary when you are dependent on a piece of equipment.
I called about an hour ago, I spoke to Matt who was so nice. I shared that I ordered the tubes but haven’t been able to find anyone to install, he said I can absolutely do this for you, that made me cry, I’ve been desperate for help. I’m sitting in the shoe area while Matt installs the tubes for me and in just 30 minutes I will have my mobility back.
This means the world to me, I use to bike but because of the wreck I haven’t been able to for many years. The doctor said this surgery is going to change my life and I will be able to bike again. After physical therapy I will come back to BikeSource Highlands Ranch to purchase my Bike, no matter what state I live in I will be back. Thank you so much Matt and BikeSource.
★★★★★ 11 months ago
John A.
Looked at and test drove the 2026 Turbo Levo SL 2 Expert carbon with Di2 in size S2. Sales team was outstanding helping me and answered all my questions. Can’t wait to get one from Bike Source Highlands Ranch!
★★★★★ 4 months ago
Peter Roman
This is hands down the best bike shop Ive been to. Never asked me to leave a review but I want to share what is well deserved. Vibe inside: excellent. Customer service: unlike any other bike shop. Kind, friendly, professional, and know their stuff. Most places are honestly somewhat standoffish as if the guys didnt care and had their own cliche, im sure many people can relate. I was in the market to get a new bike and the customer service I received is noteworthy: had 3 guys help me, all clearly friends in a great atmosphere - had me ride what i was looking for to make sure it was the right one, ordered the bike, set it up, easy communication, answered my list of questions. Max, Josh, Cameron are top notch. Hope you guys get this review: a new bike day is a big deal, felt like a little kid getting a new toy, thanks for making it much more than a transaction. Manager is awesome too, forgot his name. Not going anywhere else. Many thanks!
★★★★★ 4 months ago
Bart Frazier
Another great experience with a maintenance issue. Expected to have a more costly service due to poor shifting but the guys were able to resolve the problem quickly and with just a few hardware changes. Friendly, fair and fast service once again.
★★★★★ 3 weeks ago
Jamie Sharp
BikeSource HR continues to be my go-to bike shop. I recently purchased a Specialized e-mountain bike with the help of Don Natwick, and the experience was outstanding. Don’s knowledge and expertise made it easy to find the right bike for my needs. He had multiple bikes set up and ready to test ride when I arrived, took the time to answer all of my questions, and even searched across the U.S. to find the perfect option.
I truly appreciated his patience throughout the decision-making process and never once felt any sales pressure. Excellent shop, exceptional service, and a stellar overall customer experience. Highly recommend!
★★★★★ a month ago
