Justin Gilloran

While I did not end up purchasing a vehicle from this dealership, I had a great experience looking at trucks. Allie was very polite and helpful and went above and beyond to help me look at the vehicle I was interested in. Great dealership and friendly staff!
★★★★★ 6 days ago

Randi Bellemare

What an amazing experience! The customer service was the best! If you are looking for a car, I highly recommend Blasius Cadillac. They took the time to answer all of my questions and explain everything about my new car.
★★★★★ a week ago

Gjergji Kastrioti

I just wanted to share my experience with this dealership. Leased a 2024 Lyriq and loving the car so far. However, the experience of dealing with Steve Lord and Finance Manager was phenomenal and a breeze. Everything was upfront and a smooth buying process mostly via text and phone call to settle all details. I even encountered the owner at the dealership and he seemed like a great person. Dealership felt like one big family with everyone being so polite and professional. I highly reccomend this dealer. You will be very pleased and I look forward to having a long term with them in my future purchases.
★★★★★ a month ago

Caio Tormin

★★★★★ 2 months ago

Mike Serrantino

I had an absolutely fantastic experience purchasing my new Cadillac Escalade from Blasius Cadillac! From start to finish, everything was seamless and enjoyable. The timing was perfect, and the entire team made the process feel so effortless. The staff was incredibly friendly and professional, ensuring that I felt comfortable every step of the way. The managers were extremely accommodating, going above and beyond to meet my needs and answer all of my questions. The buying process was simple and stress-free, which made the experience all the more enjoyable. I highly recommend Blasius Cadillac for anyone looking for top-notch service and a smooth, hassle-free car buying experience! Thank you to everyone at Blasius Cadillac for making this such a memorable purchase!
★★★★★ 2 months ago

Noeraag Gahar

“This dealership is fantastic! The staff are incredibly friendly, and the atmosphere is wonderful. Plus, they have a large inventory to choose from.”
★★★★★ 3 months ago

Donna Denehy

Mike Vargas was an amazing salesman. Was patient with all of my questions, he’s a gem. Steven Morley stuck in with me for months, I’m so glad I decided on the Lyriq. In the home stretch, Miranda the business manager was a rock star. This is my third car at Blasius. A happy repeat customer.
★★★★★ 4 months ago

Mariah Williams

They made my car trade in process super smooth and easy. They gave us a good deal and were very polite to deal with. I love my new cadillac!!!
★★★★★ 4 months ago

Diane Purdy

I recently brought my CT-5 Cadillac for service, and I am thoroughly impressed with the level of professionalism and care I received from the entire team at Blasius Cadillac Waterbury. A special thank you to the service manager, for making everything happen so smoothly. His demeanor is above and beyond any service manager I have ever experienced at a dealership. The mechanic that diagnosed the issue, was incredibly knowledgable and efficient. He let me drive my car to reveal the concern while he sat in passenger seat. Shortly thereafter he said "okay, can I drive it now?" I immediately realized I was in the hands of a very very experienced mechanic with incredible knowledge of these cars. Additionally, the sales manager went above and beyond to accommodate a request I had which was addressed immediately. Thank you to everyone at Blasius Cadillac Waterbury for your exceptional service. I highly recommend this dealership for anyone looking for reliable, professional care for their vehicle.
★★★★★ 4 months ago

Lorri Lawlor

I bought my Cadillac in December 2020 and experience was great. That is where it stops. I bought the oil change package which was a big mistake. First, I didn’t realize it was for that dealer I thought I could go to any Cadillac dealer. I live in Danbury and dealer is in Waterbury, but I understood. Second, they can never go any other type of service on a Saturday. I work out of town and when I asked about a loaner car it’s 6-8 weeks wait time. I hear often that sometimes they can wash the car and other times they can’t. And lastly why would an oil change and tire rotation take 2-3 hours? I hear almost every time “we are short a technician “ or “we are running behind”. This is ridiculous. I am sorry I bought the package and would like a refund. Let me be clear , it is not the staff, they are kind and professional but it is your process. You need to respect your customers time. Stop overbooking with a schedule that you cannot accommodate. I have filled out the survey many times and once someone called and left a message and I retuned the call immediately and no one got back to me. I would rather receive a call to say they overbooked and give me the option of waiting or to reschedule. This is no way to run a service department. I will never recommend this dealership! Sincerely, Lorri Lawlor
★☆☆☆☆ 5 months ago

E B

Wonderful experience buying our car here. Tyler our salesperson went above and beyond in making sure we were satisfied with our purchase. Even when I told him I was only looking and would not be buying a car today he spent a lot of time bringing me through the Different lots looking at the vehicles I was interested in when he could have moved on to another customer in the sales room. He was very knowledgeable and we are very pleased. Lawrence the sales manager is absolutely fantastic . We had a couple of issues with our new electric 2024 Lyriq which he took care of for us, always keeping us in the loop regarding updates that were being done on the car. The 2024 lyriq is quite the car, Technology is still new and a lot to learn about but the car has been working great . I would not hesitate to buy a vehicle from these 2 people here in the future, best car buying experience ever
★★★★★ 5 months ago

Sarah Mardini

Got a brandnew 22’ Escalade two years ago from them. Told us the car didn’t show up on time but that it has all the build options we ordered. We were the last customers of the day(red flag). We walked out buying a car that had different options and a different vin and build sheet then what we ordered… like major things. They said they would order one minus the difference next year because options aren’t available right now. Year later the 2500$ option now would cost us $10-15k$ to order plus we are having major problems with the car. Moving forward with lemon law after 6 attempts of fixing engine misfires and Blasius said there is nothing they can do. They sold us the wrong car, and a bad car and got away with it.
★☆☆☆☆ 6 months ago

Opton Martin

I bought a car from Blasius back in November 2023, and since then, I have had to return it about 9 times for them to fix the running taillights, which do not work. At one point, I spent two months waiting for a Body Integrated Module, while it sat in their parking lots, and that of the dealership they sent it to get fixed. They eventually sent it to another dealership to fix without telling me where at first. While there, it developed a new problem: the driver’s side window wouldn’t go up. I had to make yet another trip to fix that. When Blasius finally installed the Body Integrated Module, they sent the car to another dealership for programming. The other dealership discovered that Blasius had installed a “safety light”, which was not stock on the vehicle, which cost me an additional $299 on the sale. The other dealership determined that the light they installed might be the issue. It is now July 2024 and I am on my 9th visit to the dealership to have the taillights fixed. I’ve spent countless hours waiting, and with very little communication or compensation! Imagine spending $26,000 for a car and having to return it 9 times for the same problem! I am only writing this review because the managers keep avoiding my calls and the company has been horrible communicating with me. I called them today and their customer service rerouted me to a mechanic who said to bring the car in after lunch. When I arrived at Blasius, they didn’t hear about my appointment. This happens to me often. I bought the car with ~36k miles. It now has ~43,000 miles. I’ve only driven it ~7,000 miles and have returned it 9 times for fixing the taillights. They refunded me the $299 for the “safety light”, but they haven’t compensated me for all my time, money, and frustration - spending more than ~30 hours of my life driving back and forth, and waiting in their lobby.
★☆☆☆☆ 6 months ago

Brenda Patterson

Purchased our new Cadillac CT5 from Mike Vargas at Blasius Cadillac in Waterbury. Very happy with the price and service! We highly recommend Blasius if you are in the market for a new Cadillac. Thanks to the team. You have a customer for life!
★★★★★ 7 months ago