About Business
Blue Gray Towing is a highly-reputable Locksmith service provider based in Hagerstown, MD. Blue Gray Towing covers all facets of the Locksmith industry, with a focus on Locksmith, Auto wrecker, Automobile storage facility. With over 3008 reviews and an average rating of 4.8/5, Blue Gray Towing is a trusted name in the industry. Their presence in Hagerstown, MD ensures that residents have access to high-quality Locksmith care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Locksmith offerings.
Google Reviews
Barbara Petroff
★★★★★
2 months ago
Blue Gray Towing responded within an hour of my request for assistance. The representative was very efficient in resolving the battery issue and was also professional and courteous. Thank you!
Teena Mowery
★★★★★
3 weeks ago
Very professional and showed up quickly
Leah Hancock
★★★★★
2 months ago
They got to us very quickly and were very friendly and even offered to give us a ride, would definitely use them again and recommend to anyone!
Linda Meldron
★★★★★
3 months ago
Your driver, Jay was extremely helpful and polite and had the flat tire changed in 5 minutes. Great job Jay. Great service Blue/Gray. Always glad my roadside assistance chooses you.
Jennifer Paugh
★★★★★
2 months ago
Driver showed up early. Was extremely friendly. Handled everything quickly and efficiently. Great experience. Highly recommended!!!
Darlene Provencher
★★★★★
2 months ago
Prompt service and friendly driver. I used AAA because I had a screw in my tire and needed it replaced with the spare. They are lucky to be partnered with this company.
Misty Greenfield
★★★★★
3 months ago
Tech was friendly and arrived very quickly. First thing he asked was if I was ok which speaks volumes to me. Within minutes I was back in my car and on my way. (locked my keys in my car while last min Christmas shopping)
Carol Dutrow
★★★★★
3 months ago
He got to me incredibly fast. Loaded up my car and delivered it perfectly at my mechanic's lot. He was very proficient at his job. I forgot his name but he was great.
Amy Hawbaker
★★★★★
3 months ago
Nathanial was amazing. He was polite and professional. He updated me the entire way about how long he would be and an estimated time of arrival. He arrived on time and was efficient with getting my car loaded up on the tow truck.
Michael Moreland
★★★★★
Edited 2 months ago
Driver kept great communication, he was slightly delayed because of an accident but still earlier than anticipated. Also let me know when car was delivered. Highly recommend
Janet Smith
★★★★★
a month ago
Joe was great!!! Quick efficient and got the job done.
Mandy Pittenger
★★★★★
a month ago
They arrived around the time that was communicated. They got my car loaded up and off to the body quickly and safely. The gentleman was friendly and empathetic.
Pattie Keplinger
★★★★★
2 months ago
Wow!! The young man that came to help last evening to get our van off the exit was top knotch. People aren't very nice when you are holding them up getting home. I get it! This man put me at ease in a very precarious situation. I was towed quickly and safely. Thank you
Valerie Fetter
★★★★★
a month ago
The gentleman was polite. He explained what he was doing and options I had moving forward. The engine did not start and the car had to be towed. The end result was the battery had to be replaced. I was connected to this company through AAA.
Emily Sullivan
★★★★
☆
2 months ago
The only thing was the ETAs on the root app were a little spotty, but nate was nice! He did call twice to let me know when he'll arrive. He even helped me figure out what was wrong with my car and gave me a ride to the garage! For doing this for 11 years, he knows his stuff!
Linda Shoemaker
★★★★★
2 months ago
Short wait for driver to arrive. He was able to get the car to start so I felt better knowing it wasn't totally dead. I have used this tire company many times before and they've always proved great service and the drivers were always polite and helpful.
J D
★★★★★
5 months ago
B&G is awesome. Used them 3 times now through State Farm and they have consistently arrived on time or early. Especially tonight. Car battery died, jump wouldn't work and when I put in a request for the roadside assistance, they came within 20min! That's insane!! Jay was the tech and he had us home super fast. Awesome service and absolutely recommend!! ❤️💯👊🏼
Dalante Watts
★★★★★
2 months ago
Service was expedient. Granted, I was pretty much in the area, but still less than a 20 minute wait time. Was locked out of my vehicle, and the service tech had me back in my vehicle within four minutes of being on the site. Very professional, very respectful, and generally just nice to talk to.
Nelleke Bunji
★★
☆☆☆
a month ago
I had an extremely disappointing and honestly unsafe experience with this roadside assistance service. My car broke down and I was stranded on the side of the highway during a cold wave with temperatures at –3 degrees. I was freezing and stuck outside for an extended period of time, worried about my safety and possible frostbite on my feet from being in the cold so long. When I called customer service, they were rude, dismissive, and completely unhelpful. Every time I asked for an update on the tow truck’s arrival, I was told “within the hour,” but no specific or realistic time was ever provided. I kept calling for updates because I was literally freezing, and instead of empathy or urgency, I was met with attitude. Being stranded in extreme weather is not just inconvenient — it’s dangerous. In situations like this, clear communication and compassion are the bare minimum, and this company failed at both. I would not recommend this service to anyone, especially if you value your safety and timely assistance in an emergency. The tow truck driver was great however, they need to work on their customer service.
Sylvia Urrutia
★★★★★
2 months ago
Called when I accidentally locked myself and my daughter out of the house and car…in the bitter cold. They were super friendly and sent someone right away. Arrived in minutes and opened the house door for us quickly. Even let us sit in their truck to wait so we wouldn't keep freezing. Quick, friendly and good! Recommend this place 100%! Thank you!!
