About Business
BMW North Scottsdale Service and Parts is a leading Car Repair specialist serving the Phoenix, AZ, Scottsdale area. They provide a wide variety of solutions, including Car repair and maintenance service, Auto parts store, Auto radiator repair service, and other Car Repair tasks. Boasting a solid 4.9/5 rating from 2041 verified reviews, their reputation precedes them. As a locally-owned business in Phoenix, AZ, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Phoenix, AZ.
Google Reviews
V W
★★★★★
4 months ago
My Service Advisor, Cameron Ward, was absolutely wonderful. Very supportive and helpful, he went above and beyond to ensure my vehicle received a critical repair. I am incredibly grateful for his kindness, product knowledge, and expertise. Thank you.
Geoff Lundfelt
★★★★★
2 months ago
While incredibly busy when I arrived, with service advisors checking in other BMW customers, the experience was remarkably prompt, very courteous, and incredibly professional. Our service advisor did not feel rushed when going through the recommended service options and guided us through the process as if he were a co-owner of the vehicle.
Talia Fleming, FNP-C
★★★★★
a month ago
Always a pleasure when using the service department at BMW N. Scottsdale. Debi Gaitens always goes above and beyond when helping me with my service needs. I couldn’t ask for a more amazing service team! Appreciate all you guys do for me!
Tyler Smith
★★★★★
2 months ago
Brian was awesome the entire time during the process of my car getting a new motor. He was on top of things, communicated well, worked quickly and was easy to work with. Highly recommend this service department and Brian for future services to my BMW. Thanks to the team for the efficient and seamless work. 😃
Ana C
★★★★★
3 months ago
I have been bringing my vehicles to BMW North Scottsdale since 2022, starting with my previous X7. I used to work with AJ, but since he moved, I have been seeing Cameron as my service advisor. The experience has remained consistent and excellent. Cameron does a great job of explaining everything clearly so I always know what is going on with my car. I can't comment much on pricing since I use my warranty for every visit, but the service is always smooth. Highly recommend Cameron and the team!
John Doran
★★★★★
2 months ago
Don’t do these often but the service I received from Cameron was perfect. No attempts to upsell repairs or parts. 100% honest assessment of what needed to get done and what could wait. Really awesome.
Megan Whalen
★★★★★
a month ago
Keegan is also super communicative and timely with getting my car in and out for service. They truly run an efficient assembly line over there. Will always use BMW North Scottsdale for my 2 series and cannot recommend Keegan as a service advisor enough!
Cheyne Hallett
★★★★★
8 months ago
I recently brought my BMW in for service and had the pleasure of working with Sonny as my technician. From start to finish, the experience was excellent. Sonny was not only knowledgeable and professional, but also took the time to explain everything clearly, which made me feel confident and well-informed about the work being done. The service was completed on time, and my car feels better than ever. It's clear that Sonny takes pride in his work and truly cares about the customer experience. I highly recommend him to anyone looking for top-tier service for their BMW. Thank you, Sonny, for going above and beyond!
Crystal Sumner
★★★★★
a month ago
The service can’t be beat! The whole process is easy, accommodating and the team is just so friendly and professional. Exceptional is the word I would use to describe their service.
Gayle Phipps
★★★★★
Edited 7 months ago
Thank you Sonny Mendonca, I would like to express my gratitude for such exceptional service during today’s visit. It’s such a relief knowing I can count on him to always steer me in the right direction. Thank you again Sonny for the many years of dedication & honest service. I have shared my experience with my friends & family about North Scottsdale BMW!
Joe Boehle
★★★★★
2 months ago
Great service and video inspections that explain all potential repairs as well as what looks good. Having good loaners is a major bonus! Take advantage of the multi-oil service offer. You’ll save hundreds of dollars.
Adam Montero
★★★★
☆
a month ago
Service scheduling was very easy and convenient time options. Check in was straight forward and all done within a reasonable time. I chose to wait in the customer lounge which had all the accommodations you would need. I also chose no car wash as it was busted washed a day prior to my service. Upon arriving home I did notice on the passenger side that when the cabin filter was changed the debris that fell from filter was not vacuumed. Also there was a piece of plastic that looked like a broken tab. Must have been from the cabin filter housing when changed. Other than that pretty straight forward service.
Angelique Magrum
★★★★★
a month ago
I was incredibly impressed with the service I received. This is my first BMW, my other cars have all been very high end luxury, and this service experience blew them all out of the water. Kendall, my service advisor, was a pleasure to work with, very communicative and notably took time to explain things in detail. Also love the service video they send so you can see exactly what’s going on with the car.
V Ragland
★★★★★
6 months ago
Nothing but praise for the professionalism of Andy Sivek in the Service area. I consulted with him prior to purchasing my vehicle so that I had realistic expectations of service needs and costs. The cost of servicing this brand is never fun, but having a warranty and discussing a service plan helps, tremendously. That’s where Andy excels. When I took my vehicle in, I received prompt diagnosis of immediate, short-term and horizon servicing needs. Andy is a clear asset to the servicing department!
Stacy McBride
★★★★★
a month ago
Everything about my experience was exceptional. Expectations were managed from the get go and before I could even wonder when my car would be ready, Scott was sitting down with me to review the additional required work to keep my car safe. I left feeling it was a worthwhile visit to my favorite service department! It’s an added bonus that the views are spectacular.
Terri Penington
★★★★★
3 weeks ago
Service was stellar from start to finish. Rep came out promptly and offered to help with the computer settings on car, and anything non-mechanical. Then my service rep came to take the car and he was also stellar. Very pleased with the top-notch experience.
Osvaldo Esquivel
★★★★★
a month ago
Great experience at BMW service thanks to David Saisslin. He was professional, communicative, and made the whole process smooth and stress-free. Kept me updated and made sure everything was handled perfectly. Highly recommend asking for him!
Steve Vansickle
★★★★★
a month ago
A very positive experience. Went in for oil change and ended up doing a few extra things. New tires, done quickly and very competitive price and rad flush (after viewing service video of current rad fluid it was obvious it needed new fluid). I would highly recommend the service department for fair and honest service recommendation.
Ricki Marie
★★★★★
3 months ago
Patrick is always professional and keeps me updated on the progress of my vehicle. I appreciate the loaner vehicles when they have them and when my services are going to take an extended period. I was very impressed with my most recent experience where a pothole destroyed my tire and the team received my vehicle and had it back to me with additional services completed by the time I was getting off work. 10/10 experience every single time.
Daniel Cooper
★★★
☆☆
3 months ago
Mostly great experience here! BMW dealers usually have great service centers. My advisor was awesome and communicated everything clearly. I’m also a huge fan of the video the tech sends reviewing the car. However, trying to schedule service through their AI on the phone is why I’m giving it three stars. I was unable to discuss a service contract I purchased until I actually arrived at the dealer. And ended up having to pay out of pocket for something I was under the impression was covered with the contract I purchased. I realize this is saving you labor, but it’s a nightmare for customers, and not acceptable for what is expected when servicing at a luxury dealership service center.
