Brake Masters #162

watsongeo

★★★★★

Edited 9 months ago

Excellent customer service Update 5/6/25 I have continued to see this shop for both my Suburban and Tacoma. Started with them just for brakes because I was sick of getting the runaround by the corporate garages always up charging. Since my first review, they stood by their lifetime break warranty and replaced pads on my truck at no cost (And absolute zero hassle). More importantly, they Absolutely nailed a big project replacing the entire front suspension for our suburban. Drives like a brand new truck and over 100K miles. I knew they were competent and did not even think of getting a second opinion despite the obvious cost. Very happy I found Will and his team at this garage!

Pete Gomez

★☆☆☆☆

7 months ago

Took my truck in for a free brake inspection. I watched them put the truck on the lift, and no one proceeded to do anything else for 40 minutes. I got tired of waiting for these clowns and told the manager, Will, about the situation. He told me they inspected the brakes, which is a out right LIE. I would not trust this shop to even check the oil. Beware!

Darren Butler

★★☆☆☆

a year ago

Made an appointment for basic oil change, Showed up 20min early, asked to leave vehicle for 1.5-2.0hours. I made the appointment because I needed the convenience of getting it done in a timely manner. I have been using another location for years on 4 different vehicles so I know to make an appointment if I’m not dropping it off. Appointments are offered in 30 minutes intervals on their website so if they can complete scheduled work in that time frame, or at least reasonably close, they shouldn’t be taking appointments.

Chaz

★★★★★

8 months ago

Thank you I think we have had all our cars brakes serviced here since '20. service is great and speedy Any issues or problems and you will be informed along the way. Thanks Rob appreciate it see ya soon for another one.

Kimberly Nelson

★★★★★

10 months ago

Will and the team at Brake Masters are amazing! They do more than just brakes. They are my go-to for any and all maintenance & repair needs. We have a business with a fleet of 4 service truçks. They always make time to take care of us in a timely and professional manner. We won't go anywhere else!

Tod Call

★★★★★

7 months ago

Went to Bake Masters because my battery was dying and I couldn't turn my car off. Even though their bays were all full, my battery was replaced immediately and I was on my way. Great and friendly service.

Ethan Madrid

★★★★★

a month ago

Fantastic customer service. Definitely will be using them every time ☺️

Hines EDM

★★★★★

a year ago

I had three vehicles that needed brake work. They offered free inspections for each of them. Then they gave me detailed estimates for each of them. Will, the service writer, offered me options that were affordable and even included interest free 90 day financing. They did the work on schedule and Will kept me informed of the progress and any issues they encountered. I’ve been there before and i will go again. If you have brake problems I highly recommend them.

Matthew McHugh

★☆☆☆☆

8 months ago

they wanted to replace the third set of brakes on the same vehicle in less than four years. Their lifetime warranty sucks. Went in to have the rear brakes checked and they tried to sell me wiper blades, which I just replaced recently and a new battery that was just checked at Goodyear and came back fine. Completely untrustworthy. Their brake jobs don’t last and the warranty is worthless. You’d be a fool to go there, I was for the last four years. Never again.

Shannon Ceballos

★★★★★

2 months ago

Great service, knowledgeable and felt like they were fair to encourage future business. I'll be going back.

Caitlin Caldie

★★★★★

9 months ago

I’ve been bringing my cars to this Brake Masters for around 8 years now (maybe even longer), and I honestly wouldn’t go anywhere else. Will, the manager, is always so kind, helpful, and upfront - I really trust him and his team. As a woman, that trust and honesty mean a lot. I never feel talked down to or pressured into anything unnecessary. The technicians are friendly, knowledgeable, and take the time to explain things. I’ve been getting the Protect & Renew oil change on my 2012 Honda CRV, and just a few services in, I could already feel the difference. Before, my car was leaking oil and the oil light came on early. Now, the leak is minimal, I had plenty of oil left at this last change, and my car runs noticeably better. They also recently fixed my A/C for a great price, just in time for the heat. It’s hard to find a shop this reliable, honest, and consistent. Huge thank you to Will and the team - you’ve definitely earned a lifelong customer!

Kylee Binford

★★★★★

10 months ago

Returning customer here. These guys are super knowledgeable, honest and the most affordable I have found. So much so that I decided to return to them (45min drive from home) instead of finding someone locally. The store manager is such an awesome guy and the techs are not only amazing, but funny too. If you're lucky you may get a free karaoke show ;). Not that morale matters to the customer per say, but it appears this team is happy, which speaks for itself in their industry, and matters to me. Thanks for getting me safely back on the road again guys, until next time 10/10 recommend coming to see them.

Tina's Email

★★★★★

2 months ago

Good service, honest & efficient. This location of Brake Masters has the best service in Roseville. Thanks Will! You guys are great.

Tiffany Anaya

★★★★★

4 months ago

These guys are extremely helpful, knowledgeable, honest and kind!! I have been here 3 times for different situations and they are always amazing!! I HIGHLY RECOMMEND them for all your car services!!!

Brian Andrews

★★★★☆

a month ago

They’re pricey however they have a one warranty that is more or less nation wide. They communicate with you well. And my truck runs well now. Solid team.

Christina Ung

★★★★★

3 months ago

The manager Will was kind and helpful. I went in initially for a brake check - it’s been a while since i’ve had them check - and found more issues. They didn’t try to sway me, they provided the education for me to make a decision on my car. Juan welcomed me in the shop and under my car so I could watch him change the oil because I mentioned I was curious of doing it myself one day. I had to stay longer than I had planned but I should have known. I drive my car a lot and want to keep it in good shape, they made sure to tell me all the prices before I made a decision, and I made a point to ask all the “but why?” questions. A good experience over all!

Tanya Savas

★★★★★

a month ago

Went into this shop with a brake problem from another mechanics work. These guys took the time to figure it out.. Robert and Will made it a less stressful experience and they made sure I felt that I was taken care of and was in good hands. I put my trust in them which I usually don’t trust just anyone. They put their best mechanic Juan on the job and they thoroughly explained why and what exactly they were doing to my vehicle. While waiting and a few test drives with them I feel I got to know these guys. I would highly recommend them to anyone. They are informative, fair, kind and honest.