Reviews
Derrick Jones
Brought my vehicle in for 2 repairs. Exhaust leak and P0256 code (small vapor leak). $2,500 later still drove off with neither issue fixed. $2500 was for other issues they found while doing diagnostics. I approved the other repairs with the assumption the two items I actually brought my vehicle in for would be fixed as well. This was not the case. $2500 for oil change, wiper blade replacement, new water pump and rear brakes. I was told they didn’t have the proper tools or ability to fix exhaust leak and couldn’t find or fix the small vapor leak even after a smoke test. The gentlemen who helped me when I delivered my vehicle was helpful and polite. The gentleman who was there when I picked up my vehicle (I believe to be the manager) lacked empathy, care or concern that I was spending $2500 and still had both issues I originally came in for. If you need brakes fixed, oil changes or you are rich AF and don’t care about your hard earned money, Brake Masters is for you. I would recommend looking elsewhere for more complex diagnostics and service. First and last time customer.
★★☆☆☆ a week ago
Douglas Barnes
Helped in every way possible to make the process the best it could be. They rock!
★★★★★ 3 weeks ago
Gerald Ware
Brake Masters has become my go to repair shop. I trust their diagnosis and feel confident that I am being treated honestly and am getting the best service possible.
★★★★★ a month ago
Roger Wager
Friendly people who care about you and the care of your vehicle, they answer all questions and resolve issues promptly and with care. I highly recommend them
★★★★☆ a month ago
Max Golovey
★★★★★ a month ago
Don Fong
Efficient and timely, got 2 cars in for oil changes, brake inspection and multiple point inspection all on time
★★★★☆ a month ago
Ramona Christensen
Great experience. Awesome communication
★★★★★ a month ago
Julio Baptista
The level of service and customer care was exceptional.
★★★★★ 2 months ago
Bill Lampe
Fair assessment of actual repairs required and performed.
Done in timely manner.
★★★★★ 2 months ago
TONYA HORNE
Will at the Roseville Harding shop was great and very helpful. Appreciate they speedy service and kindness
★★★★★ 2 months ago
Lovely Leesa
worst brake master!! Took over 5 hours with appointment to do brake pads! front end had damage from hitting something and hubcap broke other hubcap flew off while driving home.
★☆☆☆☆ 3 months ago
Dustin DePaoli
Best in the business!! Brian took such great care of me and got me in last minute. These guys are fantastic!!
★★★★★ 4 months ago
Darren Butler
Made an appointment for basic oil change, Showed up 20min early, asked to leave vehicle for 1.5-2.0hours. I made the appointment because I needed the convenience of getting it done in a timely manner. I have been using another location for years on 4 different vehicles so I know to make an appointment if I’m not dropping it off. Appointments are offered in 30 minutes intervals on their website so if they can complete scheduled work in that time frame, or at least reasonably close, they shouldn’t be taking appointments.
★★☆☆☆ 4 months ago
Chris Cavnar
These guys helped explain the options and gave me a good, fair price. Also they were able to complete the repairs ahead of schedule which really helped my family. I would definitely recommend!
★★★★★ 4 months ago
Allen Ortillo
Ive been going to this company for many years and always done a good job. Especially in this particular shop. Roseville or Rocklin. They are knowledgeable, respectful and friendly as well. The staff are very helpful and passionate about their job. I feel very confident that my vehicle is in good hands and with a respectful cost of service. They also offer me discount coupon. Will definitely recommend to my friends and family.
Allen Ortillo :)
★★★★★ 4 months ago
TRAVX11
Five stars professional courteous expediant highly recommend
★★★★★ 5 months ago
Irene Silveira
Great service and fair pricing! As a woman, I’m accustomed to being treated like less than when I need services for my car which is an unfortunate reality for many of women. Typically, because of this (and because I typically share a piece of my mind when that happens😂), my husband handles these things but he was out of town. They were kind to me, not condescending whatsoever, and informative! Definitely going to continue to take my vehicles to Brake Masters in the future. Thanks guys!
★★★★★ 5 months ago
Don Jude
Always a good experience at Brake Masters in Roseville. Good quality service for a reasonable price. Never try to up sell you. I took my vehicle there for a oil and filter change and tier rotation. They advised me that my battery will need replacing soon. This battery has five years on it. So yes time to replace it. Also very clean restroom. I take both my vehicles there for servicing.
★★★★★ 5 months ago