Brausen Family Automotive Repair

Ryan

★★★★★

3 years ago

I received exceptional customer service and had a great experience with Brausen today. Everything was done quickly and they were great with communication throughout the entire process. I don’t know much about cars and they could’ve easily convinced me to spend more money, but they didn’t. Also taught me a lot which will help me make more informed decisions for my vehicle in the future. Customer for life!

Amanda Zupfer

★★★★★

a year ago

I've been taking my cars/trucks to Brausen's for 24 years (since I was 16), and can say that they are easily the best place around! They're everything you look for in an auto shop--professional, highly skilled, honest, trustworthy, friendly, and genuine. I cannot say enough good things about them, and ALWAYS suggest them whenever anyone asks where to take their cars/trucks! If I could give 10 stars, I would.

Ashley Riano

★★★★★

a year ago

This is the BEST place you could bring your car to. The guys are awesome, patient and knowledgeable. There is a gas station connected so you can have a free coffee while you wait! They were able to get my brakes fixed quickly and even offered me a loaner car in the meantime. Thanks Brausens!

Justin Gall

★★★★★

2 years ago

We've brought a couple cars here for oil changes now. Prices were fair, service was good, and got in and out at a decent time (made an appointment a head of time, fyi). Really liked that they offer you coupons for a free beverage, and a car wash. Pretty neat perk. Will give them a go for any vehicle fixes I hopefully will not need any time soon, and update my review accordingly.

Chelsey Steinbach

★★★★★

2 years ago

Absolutely love this place! Their customer service is off the charts good. We’ve brought 3 vehicles in within the last year and a half for new tires and they’re such good quality we still haven’t needed to replace them. Used to have to replace the truck tires after 9-12 months, now they’re lasting longer. We had a leak in the truck tire and they set us up for an appointment at our convenience and had it fixed for no charge within a few hours. Definitely will be returning customers for any tire needs we have. Highly recommend to anyone that is in need of good quality tires.

Dale Carlquist

★★★★★

10 months ago

I brought one of our cars in to fix a very leaky differential (rear end) before it ran dry and ruined it. I requested that the differential cover gasket and both axle seals be replaced. After removal, they noted that corrosion on the inside differential cover lip was probably causing the leak and suggested that I consider replacing it... but it was my choice. Luke went to the extra effort to call a number of dealerships to find an OEM cover locally (an item that really shouldn't of been stocked). Because of their extra effort, I was able to get the car back on the same day and feel confident that it won't continue to leak because they didn't just do what I asked them to. Although I did not ask them to, they saved the old cover to show me the corrosion issue. I greatly appreciated not having to potentially bring the car back in a second time to fix the same problem. Good job.

Katie

★★★★★

a year ago

Went to have my car serviced here for the first time to get an alignment and new tie rods done on my car, and let's just say I'll continue bringing my vehicle here from now on! Josh took great care of me and was super friendly, honest, communicated with me throughout the whole process and was never pushy about trying to sell me other services. Fair prices and overall just an awesome experience as a whole.

Phillip Schmitt

★★★★★

6 months ago

Yall are the best. They pickup my car at the office and return it for service. Their prices are very competitive. Super easy and reliable service!

Aja Torkildson

★★★★★

a year ago

I wasn’t planning on needing new tires but when my tire went out while driving, I happened to take the exit that led me to Brausen’s. Thankfully, I was met with kindness and excellent service. The folks here were able to help me efficiently while easing my worries along the way. I cannot thank them enough and recommend their services to anyone who is seeking quality work. I should also note, the prices were fair and they go above and beyond to make their clients feel comfortable and appreciated.

Hans Myers

★★☆☆☆

a month ago

My parents had them put new tires on their car. Come to find out they cross threaded one of the lug nuts. Sloppy. Not that hard to put a nut on correctly, come on guys.

BE

★★★★★

a month ago

They helped me out in an urgent rush and I couldn’t be more thankful. Every experience has been positive. I highly recommend Brausen!

Vanja S

★★★★★

4 months ago

Amazing customer service! Extremely welcoming and they don't make you feel like all they care about is your money. They genuinely seem to want to help and give you the best deal possible. Thank you to your entire team!

Jakob Smith

★★★★★

4 months ago

Took amazing care of me in an VERY timely manner! This is the place to go for all your vehicle needs! Stop in and checked out the Brausen team! You won't be disappointed!

Benjamin Eastburn

★★★★★

7 months ago

Josh and the team were phenomenal. Not only did they get our car repair turned around quickly—during a power outage, no less—they expertly dealt with our extended warranty carrier and took the administrative burden off of us. They were responsive and proactive, and very professional. I’d give them double the number of stars if I could. Top notch!

Luke W.

★★★★★

2 years ago

After leaving Tires Plus, where they tried to sell me unnecessary services over and over again, I received a recommendation from my neighbor to try Brausen. I recently had two oil changes at Brausen, and I have to say, I'm very impressed by their professionalism and their super nice and inviting waiting area with the best coffee I've had at a car shop. Moreover, each oil change also comes with a free car wash. I'll definitely be back.

Heidi O

★★★★★

a month ago

My son was leaving school and had very soft brakes, he stopped in here and Josh and his team took super good care of us. Was $400 less than the quote we received in the fall from another mechanic and had it back to us less than 24 hours later. Definitely will use them again.

Heidi Simons

★★★★★

2 months ago

Brausen Automotive Arden Hills has been an absolute lifesaver for our family car repairs. Josh and Brausen have consistently demonstrated what true customer service is all about. What sets them apart is their commitment to honesty, transparency, and genuine care. Every time we've brought our car in, Brausen and Josh have taken the time to thoroughly assess the issues, explaining everything clearly and patiently. They're not about unnecessary repairs or quick fixes - instead, they carefully diagnose problems and take the time to answer all of our questions. Their approach is refreshing in an industry often criticized for pushing unnecessary services. What truly impressed me is Josh's incredible attention to detail. He's not just focused on fixing the car, but ensuring both the customer and his team feel completely confident in the diagnosis. His kindness and professionalism shine through in every interaction. Whether you have a brand new car or an older vehicle, I cannot recommend Brausen Automotive enough. They've earned our complete trust, and we feel secure knowing our car is in their capable hands. If you're looking for a repair shop that combines technical expertise with genuine customer care, look no further! Grateful Customer - Heidi & Family