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About Business
Caliber Collision brings expert Car Repair solutions to the local community in Orlando, FL, Orlando. From Auto body shop, Auto bodywork mechanic, Auto dent removal service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Orlando, FL appreciate their attention to detail, leading to a consistent 4.6/5 rating from 368 reviewers. By focusing on the specific requirements of the Orlando, FL area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Orlando, FL and beyond.
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Google Reviews
Jerry Leitherer
★★★★★ Initial experience has been good. Very competitive estimate. The welcome and work estimate process was cordial and efficient. They were helpful in obtaining a rental with pickup and drop off service. Just getting started with repair, so far so good.
Bill Pattison
★★★★★ Very happy with the repairs to my vehicle! I retrieved my Toyota today from Caliber and was very satisfied with the quality of the work. Steven Pierre-Louis kept me informed of each stage of repair. There was more damage than expected and Steven explained the process so that I could understand. The car looks like it was never in an accident. I would definitely refer Caliber Collision to anyone requiring repairs to their vehicle. Thanks Steven! Happy Holidays!
Bryce Cooke
★☆☆☆☆ Overall, the process with Caliber Collision has been a severe disappointment and as of writing this review, is ongoing. Poor repairs were made to my vehicle and quality control on those repairs were extremely poor. When I pointed out issues, they were met with resistance and inconsistent stories were offered as explanations for the issues observed. To highlight the poor craftsmanship of the repairs I received, I have attached photos. My vehicle is gray, but I've also attached some examples from a red model to illustrate what my vehicle looked like before my vehicle was rear-ended and before Caliber's repairs. Due to the accident, my vehicle needed a new rear bumper cover, tail lights, and some adjustments to the lift gate and badges. The holes for the parking and advanced parking sensors were improperly cut and poorly painted over. So much so that I noticed it fairly quickly before leaving the location. When I pointed it out, I was met with a "well.. what do you want us to do about it?" vibe. After meeting with the General Manager, they stated it was a defective Toyota bumper cover, with pre-drilled holes and that they would order another to address the issue. A week later, the issues with my vehicle were supposedly addressed, but the issues persisted. The photos after they "addressed" my concerns are what I have attached. I asked if they had replaced the bumper as indicated, and the Service Advisor said they did not, but simply cleaned the holes up a bit further. When I still wasn't happy with the repairs, I was again brought the General Manager. The General Manager stated that they had replaced the bumper, when I told him what the Service Advisor said, the General Manager stated he hadn't been aware. To the General Manager's credit, he offer to order a new bumper and have the work redone, however that has not yet been completed. I was told I could leave with my vehicle and return it for repairs when the new bumper was ready. In the time since leaving the lot, I have also noted that the light bar they replaced is misaligned. There are two dashes in the plastic body molding around the light bar that help to indicate its alignment. The correct alignment can be seen on the pictures of the red model I attached, and I've attached a photo showing how Caliber Collision "aligned" my new light bar. The misalignment was not present prior to the accident my vehicle was involved in. All in all, its been a very stressful experience and I've been made to feel like a "Karen" whenever and wherever I pointed out issues. I had no intention of making their job hard, I just don't want the value of my vehicle to further depreciate due to the repairs I was presented with. I would not recommend Caliber Collision to anyone.
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