Caliber Collision

Saba Gebre

★★★★★

2 years ago

Caliber Collision went above and beyond with my service including Hugo, Ross, Jose, Jackie in reception and the mechanics who I did not meet but did a great job with the repair. The team was very gracious, kind, helpful, and excellent in the facilitation of the repair. Hugo as my service advisor kindly and effectively communicated the action plan with me and walked me through everything. When issues with insurance arose, he helped me with navigating it successfully. Jose graciously gave me a ride to my job so there was no delay in my day. Jackie helped arrange a rental. When I requested a follow up with the car detail Ross, Hugo, and Jose went above and beyond to help. I'm one very happy customer who appreciates how effectively and excellently this shop works together. Ross, you oversee an amazing team and I'm very thankful for it! Thank you, Hugo, for all your help and kindness. Great work everyone.

Gail S

★★★★★

a year ago

Hugo provided updates throughout the repair process. He is very professional and communicates well. The car was completed when promised and it looks brand new. No problems here! Totally satisfied with the results and will not hesitate to take my car there again if needed. Great service!

Grant Doran

★★★★★

a year ago

I have been coming to Caliber Collision for the majority of 2024 and have had very positive experiences each time I was here for my vehicle repairs. They are a great team, very communicative, kind and provide exquisite customer service. I recommend using this repair shop, you will not be disappointed!

Inga Gabriel

★★★★★

a year ago

Hugo C. was my repair advisor and I was thoroughly impressed with his customer service. He was very friendly, knowledgeable, and swift with the repair of my car. It was finished 5 days earlier than estimated. The work was completed efficiently and he went above and beyond by washing my car and detailing the interior part of my car. I would highly recommend Hugo in Caliber to anyone in need of reliable auto repair.

Daniel Rojas

★★★★★

a year ago

I needed an estimate to make some long overdue repairs on my car and I'm so glad Monica helped me out! She was very kind and attentive and answered all of my many questions. Wonderful customer service!

James Holland

★★★★★

a year ago

I recently had my car serviced at Caliber Collision Fremont North, and I couldn't be more pleased with the experience! From start to finish, the process was smooth, quick, and efficient. My service advisor, Nejma, was exceptional—friendly and informative. She made sure all my questions were answered and kept me updated throughout the entire process. I was pleasantly surprised by how quickly my car was completed, which made the whole experience even better. If you're looking for reliable service and a team that genuinely cares, I highly recommend asking for Nejma at Caliber Collision Fremont North. Thank you for making this an effortless experience!

K G

★★★★★

11 months ago

I had a great experience with Caliber Collision. They were very professional and did a great job with my after accident damage. Hugo was great to work with and he was very easy to reach for questions.

Brett Bower

★★★★★

a year ago

I have take two of our cars to Caliber Collision and I was very satisfied both times. This last time, Hugo was great! Very professional, polite and patient answering questions / giving details. And the ladies at the service desk were gems!

imcworth

★★★★★

a year ago

One of my best experiences! Sadly my daughter was hit from the back and we were in need of a repair shop. Insurance recommended a few different shops and we chose this location. And I I'm glad we did. From the moment we arrived the shop felt very inviting and it was very clean (not what you would expect from a body shop). as we walked up to front desk we were welcomed by the receptionist and she was very pleasant and introduced us to Miguel. Miguel walked with us and we were going over the damage. Miguel was completely transparent with what was needing to be done and seemed like he had a lot of experience. From the start Miguel made us feel like the car was in good hands. During the repair Miguel kept us informed and up to date on the status of our car and had it completed sooner then expected. When picking up the car we had the same experience The car looked like new again and are very pleased Thank you Caliber Collision and Miguel for making this stressful time for my daughter less stressful. I understand there are other shops with the same name So when bringing your car to the shop of my choice look for Miguel to make sure you are at the right one!!

Constantin Andronic

★★★★★

Edited a year ago

I strongly recommend the place for your auto repair. Hugo did a great job on my car! The whole team were very kind and professional. I would recommend any time to everyone. I liked their prices.

dafter sarabi

★★★★☆

11 months ago

The staff were great and communicated well throughout the process. The shop did a good job overall, although a part of the car was unfortunately damaged during the repair. However, thanks to the shop manager’s oversight and professionalism, the issue was addressed and handled effectively.

Jeff Lee

★☆☆☆☆

2 years ago

Rear ended. Chose this shop out of the options provided by insurance. After I got my car back, noticed the new bumper is not aligned properly. There's a visible gap on one side, so it's crooked. Also found empty shipping boxes for the bumper in my trunk. Paint also sloppy, runs in the the black part of the bumper. Finally, some of my cabin setting were changed, like my seat air conditioning was turned up. Really? For a bumper change? I had to go through everything to see what else had been fiddled with.

Anna White

★☆☆☆☆

a year ago

I am extremely up happy they begged me send rest the money but can't even blend car correctly. I will talk my insurance and see what my options are have car repaired correctly. I am in shock they allow cars leave shop in such poor shape.

Melyssa Garma

★★★★★

4 years ago

My car was hit while I was parked at work. I was able to drop off my car on a Friday and it was completed by Thursday night. It was nice to receive text message updates as to how the status was coming along with my car during the process. The staff was friendly and even stayed open later so I was able to pickup my car just a few minutes after they were closed.

Marc Ling

★★★★★

2 years ago

A guy ran a red light and clipped the front of my 2022 Ford Bronco. Went through his insurance and brought it to Caliber Collision North (they have 3 locations in Fremont). Excellent customer service from the moment I walked in. Quality of the work was excellent and was completed in a timely manner. Hugo, the customer service rep, kept me informed of all technical details and status. Would definitely recommend this shop to others.

Amy Mihara

★★★★★

a year ago

Staff were all very professional and patiently explained everything to me. They communicated necessary updates, assisted me with a ride to the rental company and did excellent work on my car. Could not even tell I was in an accident!

Marc Couch

★★★★★

a year ago

My estimator was exceptional and you can really tell when someone truly has a passion for his job and genuinely wants to help his customers, I was lucky to have had Hugo take care of me during this experience. I can’t remember the receptionists name but she was amazing too. Very professional and just good people. Y’all really know how to get someone through the tuff time of dealing with repairs. I dropped my truck off on Monday and it was finished today, Friday! That’s less than a week! And my truck looks phenomenal! Thank you guys again so much for a smooth and great experience!