Caliber Collision

mona biggers

★★★★★

a month ago

Jessy was very professional i was updated on my car the 2 weeks it was in the shop I would definitely recommend Caliber Collision to family and friends

R. Fitz

★★★★★

Edited 8 years ago

Insurance companies have their own best interest at heart. Caliber and their staff put MY daughters best interest FIRST. They handled everything from start to finish. The car was returned to her in 3 weeks looking better than it did before the accident. Not only did they do a fantastic job on the car repair and paint - they went a step further and gave the car a little extra TLC. The management provided regular updates on their progress. I am so thankful for their service and the compassionate way they treated my daughter. Thank you.

Ruben Mar

★☆☆☆☆

7 months ago

They disassembled my vehicle then told me it didn’t qualify for the program then I had to have it towed after I drove it in because they were unable to reassemble it then didn’t bother to put back in all the old parts in the bed of the pick up that would have been to easy and when calling to ask them about my old parts that still had good parts attached to them, i get placed on hold with a promise return call and they don’t call back. Now my current claim has an estimate by caliber but they can’t fix and stand behind their own estimate but my claim adjuster says he has to pay based on an estimate they wrote but can’t fix at their own shop? So they write estimate for cars they can’t fix? Total BS I have already filed a complaint against the department of insurance against the insurance company and working on a BAR complaint for starting work on my car and abandoning it half way and keeping my parts. Don’t bother reaching out I grew exhausted trying to reach out to your shop.

Hector Morales

★★★★★

7 months ago

The shop was professional. They kept me well. Informed on the process of my repairs on my vehicle. I got my car back three days before they said it would be ready. They were very polite and the workmanship is quite impressive. I highly recommend a shop.

Rudy Taracena

★★★★★

Edited 4 months ago

I had three cars worked on after accidents. Always smooth and great customer service. Updates come from them. Cars are like new! They rock!!!

sierra whitacre

★★★★★

8 months ago

Had a great experience with Caliber Collision! The team was really friendly and kept me in the loop the whole time. They worked directly with my insurance, so I didn’t have to worry about all the back-and-forth. My car came back looking spotless—like nothing ever happened. Everything was done on time and with no stress. I’d definitely go back if I ever need work done again.

Mario Guzman

★★★★★

a month ago

Jesse and the rest of the staff were very awesome friendly kind professional and they did an awesome repair on my car I will definitely recommend this place to everyone

Shane Dyer

★★★★★

3 years ago

Caliber did an excellent job on repairing the body damage on my 2016 Toyota Tacoma. Everything looks like when I first bought it new ! All the staff helped me in a timely fashion. In and out on delivery and pick up both combined in approximately 30 minutes. No hassle. Very Professional. Highly recommend for collision damages

Yara Mahmoud

★★★★★

3 weeks ago

The did a great job fixing the issue I had with my car. Communication was in point and service was on point! I would highly recommend them!!

John McSweeney

★★★★★

2 months ago

I had a positive experience. Body damage repair came out perfect. Communication was brief but it was there before and during repairs. Timing was good. The same day they received parts it was worked on.

Shorin ryu Deshi

★☆☆☆☆

a year ago

My car was originally sent to CC in Torrance. I was told that they dealt with high end vehicles so they would ship my 2022 Mazda CX-30 to Santa Fe Springs location. This was in mid-march. I was told the hold up was due to a backorder of headliners. Eta for headliner kept getting pushed back. Finally about the last week of May, they say I can get my car back without the headliner and when it comes in, they can install it (just a repair in the meantime). I said fine bc I have been paying for rental cars this whole time. They delivered to my house and immediately I could tell it was poorly done. The side was wavy. There were denny's and scratches. Screws were missing. Panels weren't aligned or in place. Grill had bent bars. I couldn't open the sunroof. The car battery terminals weren't screwed on. I returned the car the day after Memorial day and went over all my findings. The guy at the Torrance location tried to tell me that three inability to open the sunroof was "normal". The regional manager and my insurance got involved. I finally got my car back today June 20 (still without me headliner). The sunroof issue was not normal and was fixed. Car looks much better. They wanted me to sign saying I was given notice and approved increase in estimate. I balked bc no one told me and I don't believe my insurance should have to pay for more when they had sufficient time to do the job. I was not happy dealing with both locations of Caliber. Idk if it's because I'm a woman but I felt like no urgency or accuracy was involved. My car was at C from Mid March until Last week of May before they decided to see if I would take the car without the new headliner. During this time, they did the bare minimum. The car was given back to me in such a joke of a state. I could have saved so much money if the process on their end was better. I would not recommend Caliber to anyone.

Tori Hughes

★★★★★

4 years ago

Insurance person sent me to Caliber Collision to fix minor damages done from a guy 'accidentally' reversed into me at a left turn. Dropped it off on Friday Feb. 11 got it back Friday Feb. 18. (I had a rental also provided by them through enterprise.. my rental was small (ford sport-age or something) but it was like a 2020 Ford, cool features did the job) I believe Angel was the gentleman helping, very personable, cool guy. Definitely a business worth trusting! Definitely recommend! Quick & Attentive! I loved the text message alerts to let me know exactly what was going on with my car. They cleaned her up nice for me and everything. Good is new. Also it's a life time warranty on anything they fixed so I'm definitely happy about that as well! The Motto: "Back on the Road. Back to What's Important. Back to Your Rhythm."

Alejandra Gutierrez

★★★★★

2 months ago

Jesse and the rest of the staff at Caliber were great. Their communication was always kind and consistent. My car was returned in perfect condition, and they even washed the interior of my car…not just the exterior. I highly recommend this Caliber location. Impeccable service.

Anna Gutierrez

★★★★★

a month ago

I recently took my car to Caliber Collision in Santa Fe Springs, and I couldn't be happier with the experience! They provided a detailed estimate upfront, kept me updated throughout the process (by phone and text messages), coordinated the estimate with my insurance adjuster, and delivered my car on time - looking better than ever. The workmanship on my vehicle was impeccable! A special shout-out to Caliber Representative, Luis Gonzalez, who answered all my questions and concerns. The entire staff was friendly, professional, and clearly took pride in their work.

Emelyn Gamboa

★★★★★

7 months ago

I’ve had to bring my car here twice due to two separate car accidents 💔 and both times this shop made the entire process so much less stressful. Jesse, my service advisor, was amazing (both times lol). He kept everything clear and easy to understand, and handled the details so I didn’t have to stress. The front desk staff were also super friendly and communicative. They dealt directly with the insurance companies (both mine and the parties at fault), which made a huge difference. On top of that, they returned my car clean and freshly washed. Highly recommend if you’re looking for professional, hassle-free service!

Bianca

★★★★★

a month ago

⭐️⭐️⭐️⭐️⭐️ 10/10 Satisfaction! From start to finish, my experience at Caliber Collision – Santa Fe Springs was amazing. The woman at the front desk was incredibly welcoming and patient with all of my questions. She has such an amazing personality and made the entire process feel stress-free right from the start. I’m so thankful I chose this location to repair my vehicle. Luis was just as welcoming and professional—he kept me updated every step of the way via text and even gave me a courtesy call to let me know my vehicle would be ready later that afternoon. My car was ready in just 4 days, which made the whole experience such a fast and easy process. And let me just say… my car looks SOOO good. The repairs are truly 10/10. My vehicle was returned to me looking brand new, and they even washed and vacuumed it. Highly recommend this location to anyone needing repairs!

Luis Guillen

★★★★★

a month ago

I got to hit and runs on my Toyota Camry 2025 , but here in Caliber they did everything so quick and professional my car was ready in less than two weeks and they did an amazing Job! Best place ever, my advisor was Luis very nice and polite guy