Carl's Collision Center

Debbie R

★★★★★

4 years ago

My first call to them was professional courteous and knowledgeable. Paulina booked my car to be fixed and said a replacement vehicle would be waiting for me. Although the rental was late...no fault of Paulina all went well. My car was ready in less than a week. It looked brand new and the detailing was spotless. I highly recommend Wings Auto Deb R.

Ana Cravo

★★★★★

3 years ago

Mike and his team did an amazing job on my 09' Honda Accord !! My front and rear bumpers look great, and they returned my car washed and detailed, which I was not expecting that at all! but am so grateful for. Great work and will definitely bring my car here for any future needs 👍

Paul Tsa

★★★★★

2 years ago

My black 2011 Audi A6 was damaged on the passenger side. Both doors needed to be replaced and repair on the bottom frame sills. They did an excellent job and the car looks new after they detailed it inside and out! Paulina, in the office was quick to reply to emails and the collision staff are great.

Amber Conroy

★★★★★

a year ago

I didn’t get my car fixed here but they checked out my car and gave me advice on what I should do next. It was so extremely helpful, they absolutely could have tried to sell me an expensive fix but instead gave me a recommendation on trading in for a better car because it was what was best for me! Super informative, broke everything down for me in explanation on why that was their recommendation. Overall very kind, informative, and prompt. Highly recommend

Rebecca Kirtlink

★★★★★

2 years ago

I was new to the area and picked this shop because it was close to my home. Paulina was so welcoming right away and helped me throughout the entire process. I originally said I did not need a rental, but when it turned out that I did, Paulina set the whole thing up for me with my insurance and enterprise. She was a life saver. My car is completely fixed and the most beautiful it has been in years. Thank you so much everyone.

nancy antil

★★★★★

a year ago

This is my 2nd time going to Carl’s Collision. Both time the service has been impeccable! From my initial phone call right up until picking up my car ( which looks amazing by the way!)…. they have given me nothing but amazing customer service!! Danny, Paulina (receptionist), & Josh answered every question I had, went out of their way to make sure I had everything I needed, arranged for my rental car to be there when I dropped my car off and also for the rental to be picked up! I wish I could give them 10 stars because they deserve them!!!!

Nelson sousa

★★★★★

5 years ago

Very profession excellent job I recommend to anyone very happy The way my car come out Ben twice And the best think they care about the client Make Happy Definitely 5 stars.

Susanne Kelly

★★★★★

a year ago

I brought my car here after a hit and run. Danny and Paulina were incredibly helpful! Danny called me each step of the way giving me updates. He personally handled any extensions I needed with Enterprise rental while my car was getting worked on. My car came back like the day I bought it. they even touched up scratches and dents that happened prior to the accident. Their detail job on the inside was unbelievable. I've been to other body shops and no-one has detailed my car after an accident. If I get in another accident or need work or even just a detail I'm coming here. Thank you so much!!!

McKenzie Xavier

★★★★★

9 months ago

Carl’s Collision in New Bedford is nothing short of outstanding. After my parents’ handicap-accessible vehicle was involved in an accident, the entire experience could have been incredibly stressful but thanks to the team at Carl’s Collision, it wasn’t. From start to finish, Paulina and Danny went above and beyond to make the process as smooth and stress-free as possible. They made sure my parents had a handicap-accessible rental car, kept us informed throughout the repairs, and always took the time to answer any questions with patience and care. Their compassion and attention to detail truly stood out. When the vehicle was returned, it looked and ran like new, clean, smooth, and completely ready to go. The craftsmanship and pride in their work was evident in every detail.We couldn’t be more grateful for the exceptional service we received. Without a doubt, Carl’s Collision is the only auto body shop we’ll recommend to friends, family, or anyone in need of top-quality, thoughtful, and reliable service.

Fake Chat

★★★★★

a month ago

Absolutely Amazing Service!!!! My car looks brand new. I am definitely happy with the results.

Tesleanne Franco

★★★★★

8 months ago

Amazing service and FLAWLESS work! The team was professional, quick, and kept me informed throughout the process. Not to mention my car looks brand new—highly recommend!! Thank you to the staff that was involved in my repair !! 🙂

Emma Sylvia

★★★★★

Edited 6 months ago

After my Corolla was backed into, my bumper needed to be replaced and painted and a rear-cross sensor replaced as well. It was a pleasure working with everyone, from start to finish. Special thanks to Josh, Paulina, and Damion! Damion especially did an excellent job painting the bumper to match the rest of the car--he is a real talent. They worked with the insurance company and Toyota throughout the process and detailed and polished the car before I picked it up. It looks better than the day I bought it! Thanks again, everyone.

bob pink

★★★★★

4 months ago

My first experience with Carl's, very professional but not pressured. I worked with the New Bedford location and the team there was great. Car completed earlier than expected and nicely detailed!

Bella Mello

★★★★★

6 months ago

Paulina and Josh were absolutely amazing, and I couldn’t possibly be more satisfied with the work that was done, and the communication, and services they offered me. On a scale from 1-10 I give them a 15. Absolutely blown away by the results. My brand new car was victim of a hit and run by a drunk and uninsured driver— they took care of me in a way I never imaging a business would ever. It was old world, real person to person business. They put me in a brand new, very nice rental— and my car looked better when I picked it up from them than it did when I picked it up out of the Honda showroom! Huge kudos to the office staff, administrators, and body shop staff that were clean, professional, respectful and very much understanding— they even helped me navigate the absolute nightmare that is Progressive insurance! Couldn’t have had a better experience anywhere in the world, and I wouldn’t take my car to another shop— not for a lower price, not for a check— Carl’s of New Bedford helped me, showed me genuine human compassion, qualities that I haven’t been shown in business in a very, very long time. I hope they’re grateful for the staff that they have, because they made a great impression and have certainly earned a lifelong customer, as well as immediate recommendation from myself to anyone who needs repairs to their vehicle. Thank you so much Josh, Paulina, and the office manager whose name has slipped my mind. I can’t thank you enough! Run yourself to Carls!

Mary Mills

★★★★★

4 months ago

Carl’s Collision and Paulina once again provided exceptional service. Their level of professionalism, workmanship and attention to detail was outstanding and efficient. Id be remiss not to mention the detailing (after the repairs) was better than any detailing I’ve ever seen. The car looks brand new!! Highly recommend them to anyone looking for professional, efficient, quality repairs ! A+++

D. Botelho

★★★★★

5 months ago

By far the best collision repair shop experience. Customer service was top notch... from the first call, drop off, updates, and an earlier than expected completion. My car looks better than new and I'm leaving their parking lot in a vehicle that looks better than the day I purchased it. No hesitation in recommending Carl's Collision Center - New Bedford, along with Dan and his professional crew for any and all auto repairs. Sincerest appreciation from a very picky person for a job well done! 10 out of 10 in all regards

Joe M

★★★★★

a month ago

I just want to share how impressed I’ve always been with Carl's Collision on Orchard Street in New Bedford. The quality of their work is honestly second to none. They do expert-level repairs and never cut corners. You can tell they take real pride in their craftsmanship, and it shows every time. Everyone there is great to deal with — from the guys in the shop doing the actual body work to the office staff, especially Pauline. She’s always helpful, professional, and makes the whole process easy. They truly go out of their way to make sure you get everything you’re entitled to during the repair process, which gives you real peace of mind. Another thing that really stands out is when you pick up your car. The detailing and finishing touches are incredible. Your vehicle doesn’t just look repaired — it looks completely refreshed and spotless. It’s that extra effort that really makes a difference. This is the only auto body shop I use, and the only one I recommend to my family and friends. I trust them completely — and to anyone who knows me, that says a lot.