CARSTAR Ellis Brothers Collision

Tiffany S

★★★★★

a year ago

A deer ran into my car on my way up north during memorial weekend. I was expecting it to take at least a week before a call came through for estimate. They called Tuesday morning June 28th, and set an apt the next morning for estimate. We set an apt to have the car fixed they had it for about a little less than a week & it came back good as new. We had one hiccup, & it was fixed immediately. Stephanie called me on the phone let me know the issue (it was the wrong grille, that was ordered through vin ) and it was fixed within the day! Communication was 100% Alex and Stephanie were absolutely great & made this whole headache less of one. Would recommend them 50 times over. & if I could I’d give them 10 stars. Very friendly, clean, & communicative.

Megan Boysal

★★★★★

3 years ago

Honestly I was more than impressed with David and the Carstar team! From beginning to end, they were all personable and pleasant to speak with. My front tire came off while I was driving and caused damages to my suspension, fender, etc. I'm 25 and live alone and have never been in an "accident" before so I was scared and stressed about not having a car. After my first phone call from David, I knew my car was in the right hands. I was instantly relieved that my car could be repaired and that David was there to answer any questions or concerns that I had. I was updated regularly on the status of my car and picked it up when it was expected to be done :) It looked like nothing had ever happened! I also wanted to add, that David continued to go above what was expected when he found out that my motor in my driver seat had died on me a bit ago. It had nothing to do with the repairs, (after I had already paid and left with my car) but he went out of his way to find me a used seat for a fair price vs. the $1400 the dealership wanted for a new one. I wish they did more then just collision work because I would go here for everything if I could! Enjoy the before and after photos of my car (Pearl).

Scott Owens

★★★★★

Edited 9 months ago

Absolutely amazing experience from start to finish the staff and Alex do a great job communicating timing, charges and the quality of work is great. They did a great job with everything couldn’t be happier. I will never use another collision shop highly recommend and will recommend to my family and friends.

Michael Maroz

★☆☆☆☆

a year ago

Rare I post reviews but these guys left me no choice after such an "exceptional" job they did. I needed small front repair (bumper, headlight replacement and little hood realignment) so found local shop with highest rating. Everything was smooth in the beginning. By the time I was picking up my car it was windy and cold outside so I couldn't inspect job in details but immediately noticed hood is not aligned. Called Alex, he promised to realign it by replacing hinges of the hood (will get later to that). Also found safety ketch is not installed. He called guy, half an hour later it there. Ok. At home I noticed parking lights not right. Not big deal, -I have spare bulbs and will replace it myself. Took out engine covers - and that's where fun part started! Temp sensor just hanging there, broken mounting clip and not even zip tied. There 4 rubber hood stoppers/boots missing, 4 holes in the frame simply plugged with universal clips which are too lose -popped out just by one finger. Headlight is not aligned - lights down. Intake hose not even secured to the frame, just hanging there and it disconnected from filter, and WOW! I found screwdriver on my engine! Alex, thank you for the long #1 Philips screw driver! I needed exactly like that. Looked down - bottom cover underneath bumper just hanging, no clips there. Went deeper from the bottom and found bumper/headlight metal mount not bolted, two bolts not even snagged. Horn was placed in opposite direction so it literally was in contact with condenser while another horn was mounted correctly and didn't touch condenser. Alex, do your guys have a brain??? How its done on the right can't be done on the left? Condenser part. When I brought my vehicle I specified if they will replace A/C condenser I would like to install specific brand but not cheap aftermarket. Had several emails with Alex about that so we agreed I will pay difference from what they had from their vendor. When I was picking up car I noticed condenser looks new, so I asked Alex - did you replace it? He said -no, we took it out, cleaned, no damage or issues with original one so we put it back. Ok, I'm totally ok with my old original one. Later on the paper I see on one of supplements - condenser returned as not needed but later new one ordered. Wait, what? They ordered cheap one from their vendor not that one I wanted. So Alex, you don't know what's going on in your shop??? looks like do not. You told me condenser was washed and left original.. Another funny part on paperwork - I mentioned I don't need front plate holder on new bumper cuz we in Michigan - it's there right in the middle of work order, black on white. Little down on the paper it says - DRILL HOLES FOR LICENSE PLATE - 1 hour! Hm, one hour to drill two holes! I guess it also required two mans.. So yes, they put front license plate bracket on the bumper while I mentioned I don't need it.. don't know what to say. -their hands far apart from head... Hood alignment - Alex promised me hood will be perfectly aligned just by replacing hinges while I will be waiting. Like in half an hour. I was slightly skeptical about that so did my homework - call a few shops and asked how long will it take - at least 2 hrs and 2 mans if you do it right way. So 2 hours definitely not half an hour.. I didn't even bother with that because everything just screams me - RUN away from this shop! Needless to say here and there clips were missing. Oh, yes, also I found very handy Snap-On flashlight on the cowl. Alex, thank you again for another tool! Long story short: Alex, you need to hire professionals, not sloppy joes. Also you need to know better what your guys do and especially HOW they do their job. You need quality control guy or at least master tech to perform it. I will not be surprised if will find something else later but I'm not going back EVER. My kids can do better job.

Derek O

★★★★★

2 years ago

I recently had my car serviced at this location. They fixed a scratch and performed warranty work that originated from a different CARSTAR shop. I'm extremely pleased with the outcome. The repairs were quick, they provided me with a loaner car, detail my car after, and they kept me well-informed throughout the process. The staff is fantastic, and Dave was particularly thorough in explaining all the work being done. One of their team members even delivered my forgotten tumbler to my home. I would recommend them if your are looking to get some work done to your car.

Erica T.

★★★★★

5 months ago

I could not have chosen a better place to have my car fixed after my first accident! The service was wonderful, both office and garage. They took great care in fixing everything up and keeping me informed along the way. Also, Dell and Alex are the best! Definitely recommend coming here to anyone.

Dennis Spohr

★★★★★

8 months ago

My car was cared for like they owned it. Very professional thru all aspects. Updated me alot. My Chrysler 300s looks like it came right from the showroom. I would recomend this team very highly.

Jodi Westwood

★★★★★

4 months ago

CARSTAR is another place run on integrity. I was referred to them by Downtown Garage. I had a little ding on my vehicle that needed a minor repair. I spoke to Dell, who evaluated my car. He suggested I go to a person who could easily fix the ding instead of keeping my claim open with my insurance provider. He didn't have to do that. I would have paid significantly more going through insurance and his shop would have benefitted as well. Instead, Dell found me a person for this task. I cannot speak more highly of him and of this team. This is a perfect situation for any other shop to take advantage of my lack of knowledge. Dell did not do that. I am grateful this business desires to build its reputation on honesty and integrity. I would recommend the CARSTAR (Milford) staff to anyone as they see the value in providing their customers with genuine support, even if it means they lose the business. These are the types of businesses we all should be supporting!

Wynter Mortz

★★★★★

3 months ago

Highly recommend!! Alex and the team communicated everything every step of the way. My car was repaired in a timely fashion, quicker than originally told. Being able to check the status of the vehicle was great. Hopefully don’t have to return for any collision repairs but if I did need to, I would go here!!!

Christopher Ransome

★★★★★

a year ago

A Buck jumped out of nowhere, leaving me a micro second to attempt to avoid him and not totaling my Bronco. I called and talked to my insurance company and found that Ellis Brothers Collision are ranked #1.. I chose the best and now have my Bronco back and understand what makes them #1.. My Bronco looks brand new and runs like a champ. They were with me every step of the way. I can't say enough good thing's about them. I want to thank Alex and his entire crew for putting the time in and making my Bronco new again. They are the best. Thank you so much for your excellent service and expertise. Chris.. Haven't been able to take an after photo. When I do I will update my post. *Just know that it looks like it just came off the lot *

Lynne Fialkowski

★★★★★

a month ago

I am so thankful I chose to work with this collision shop for a recent winter fender bender! Alex and his Team are Amazing ✨️Their attention to detail and excellent communication while they had our vehice was exceptional..I highly recommend them! You will be glad you called! 🥰

Mark Fijalkowski

★★★★★

2 months ago

This is a great company. We recently use them for fixing our van that we unfortunately hit a deer. They were quick and responsive getting us in. They worked with our insurance company to make sure everything was taken care of and seamless. They even helped out with a rental car coordination and they communicated throughout the entire process so we knew exactly what was going on and when things were happening. while I hope that we don’t need their services again anytime soon would definitely use them every time we have an issue like this.

Matt Maltarich

★★★★★

3 months ago

These guys are absolutely the best. I was terribly depressed and embarrassed after backing my Tacoma into another car and was prepared for a hassle to get it fixed. Carstar Ellis Brothers (shout out to Dell) took care of everything, and I mean everything. All I had to do was forward them the insurance company's generated quote and they booked me to come in and took care of everything. It could not have been easier. They got my truck back to me in 3 days and it honestly looks better than the day I bought it brand new off the Toyota lot. You would never know anything happened! I'm super impressed and thrilled with their service. If you are looking for a place to get your car repaired, look no further. Take it here. You won't be disappointed. These guys are pros.

Ascension Automotive

★★★★★

a month ago

Absolutely phenomenal team to work with! One of our personal clients got in an accident, I referred them to this shop, and the work alone was outstanding. What stood out most was the communication; they never missed a beat in this regard. We will be doing business with them long-term as we want the best for our clients!

Steven Clapp

★★★★★

3 months ago

Carstar has been a great experience every time we use them. My daughter has been there multiple times and so have I. I am a detail-minded person and the reason why we like them is because they are too. Their attention to detail can be clearly seen, they take pride in their work and I have not had a bad experience with anyone who works there,

Cloud Surfer

★★★★★

3 weeks ago

⭐️⭐️⭐️⭐️⭐️ I had a really great experience with CARSTAR Ellis Brothers Collision. I worked with Alex, one of the owners, who was friendly, professional, and clearly cares about making sure customers are taken care of. From the start, Alex set very clear expectations on the repair timeline and kept me updated throughout the process, which I really appreciated. The communication was excellent, the repair was done efficiently, and the final result looks good as new. CARSTAR's pricing was also very competitive compared to other quotes I received. Bonus: The shop is like a fun, cool mancave which takes a little stress out of an otherwise stressful repair. It's a little off the beaten path, but it is absolutely worth the trip. I’m glad I found them and will definitely go back if I ever need collision work again (though hopefully I won’t!). Highly recommend.

Justine C

★★★★★

4 months ago

By far the best experience for an unfortunate situation. Alex and everybody there was so communicative through the whole process, the updates were great and customer service was phenomenal. My car looks like it was never damaged to begin with! Thank you, CARSTAR!