Chrysler Dodge Jeep Ram Brooksville Service & Parts

chad tarbutton

★★★☆☆

a year ago

Does not do walk-in oil change appointments

Michael Drake

★☆☆☆☆

3 years ago

Stole something out of my car that was 400$ when I was trading in my car and then up the price of the vehicle after met said price

Rita Perez

★★★★★

2 years ago

From the time we walked in all the way to the end of service was great. I was kept informed throughout the whole process.

Daniel Lemons

★★★★☆

2 years ago

I took my daughter there to trade for a newer vehicle for her. Their inventory selection was nice, and the financial services offered were quick and easy.

Leanell Zsiga

★★★★★

2 years ago

I have been bringing my car here for service since 2015 and have always been satisfied with the service. The people that work here are great and really care about providing good service and great customer service.

Emad Goun

★★★★★

a year ago

Great service One of the best places I have visited Anthony was very helpful he was able to figure out what my jeep needs and fixed it on the spot Great personality Thank you Anthony

Lisa Fiebig

★★★★★

2 years ago

Thank you so much, Brandon for going out of your way to help me with my car today. My husband and I greatly appreciate your assistance! You were so pleasant and we would love to work with you when it's time to upgrade our vehicles. God bless you!

R C

★★★★★

2 years ago

Not a fan of Chrysler vehicles AT ALL after almost two years of owning one, but most definitely impressed with the staff and the professionalism and kindness they show. Went for a new battery and was out within an hour.

Jon and Skye Cone

★★★★★

a year ago

As always a great experience, Brandon Collins is the best, no pressure at all, was able to get everything I wanted and more. Would definitely recommend Brandon as a salesman, go see him you won’t be disappointed.

Stephanie Ann

★★☆☆☆

2 years ago

Disappointed with my service recently. As a regular customer, this was a shock even though I knew I didn't have any warranty that covered it. A $700+ repair at the dealer, I found on the Dodge forum a very common door problem. Simple fuel housing fix at home $61. Obviously paid for the diag so in that hour jumped to the expensive option for repair instead of thinking of the customer and knowing or researching other possible problems.

Robin Kimberlin

★☆☆☆☆

a year ago

We bought a 2020 dodge ram from here and it’s been nothing but trouble as well as dodge customer service sucks, and there mechanics apparently suck because we’ve had our truck repaired there 4 times since April 2023 and they don’t even fix it right and it ends up in the shop again. They had to replace the power steering pump twice in a row. They just had my truck for 6 weeks to repair a gear box and now we got our truck back with a check Engine light on and we’ve had to jump Our truck two days in a row and they said nothing was wrong with the battery while fixing the gear box. Oh and I forgot to Mention when we bought the truck in April 2023 dodge sold us the truck with safety recalls on it and we didn’t know. We later found out and had to bring it back to get the recalls fixed.

Nehemiah Boyle

★★★★★

2 months ago

Mark was amazing will be back

Ted Bassinger

★☆☆☆☆

a year ago

This place is only looking to make an easy buck. I was on vacation from New England and my back up camera was not working. All of my electronics were not working so I brought it into this dealer. My vehicle has 8000 miles on it. It is in the bumper-to-bumper warranty still from the factory. This dealership found one acorn and one leaf on my vehicle and they assumed that I had rodent damage and told me I needed to get the vehicle repaired through my insurance company and not thru the warranty. They made me pay for rental, which was supposed to be included on the Warranty anyways I took my vehicle out of there before they can do any damage to it and brought it back to the dealership near my home and they completely replaced the entire computer system because it was defective from the factory. They made no mention of rodent damage. I warn you do not go to this dealership. They will most likely try to scam you and won't even even try to go through the Warranty. It is a parent that they probably could get paid more by doing an insurance claim then they would from the Chrysler warranty.

Larry Perkinson

★★☆☆☆

a year ago

Took my truck in for yet another recall with an appointment at 8:40am.Brandon informed me that it would not take all day to do the work, and it would probably be ready around noon and assured me that it wouldn't take all day. Well, guess what... my truck wasn't completed until 5 pm. If that's not all day, then I don't know what it is. The excuse was that they got busy. Honestly, I'm looking for another service center as this seems to be an ongoing issue. If you drop your vehicle off before someone else, it should be done in the order received and not pushed to the back of the line because someone wants to wait for their vehicle. Just because I'm not going to sit and wait doesn't mean I don't need my vehicle, I missed a day of work because of someone's incompetence. I go to work at 2 pm telling me noon or there about is a commitment. I'm not very happy with this dealership. No excuse for pushing me to the back of the line because I don't have time to wait is bullshit.

,Jeffrey Brooks

★☆☆☆☆

7 months ago

Well, judging from the reviews, Brandon may be a good service tech. But I can say from experience that Lance is condescending and needs a serious lesson in customer service and people skills. I'll never do business with this dealership because of him.

Kimbri Reed

★★★★★

3 months ago

If you need a new vehicle go see Mark Goodman. He did a great job with my family on their recent purchase. You dont get many salesman honest and upfront like him anymore. Thank you Mark.