Classic Collision

MARY JOHNSON

★★★★★

3 weeks ago

My experience with Classic Collision on Gordon Highway, Augusta, Georgia was very professional and satisfactory from beginning to end.

gary kendrick

★★★★★

7 months ago

Exceptional and Courteous. Ms. Lunde kept me informed at every stage during repairs on my vehicle. When I picked up, they even turned my rental in for me.

Tiffany Kittles (Tip)

★★★★★

6 months ago

Job well done. Updated me on my vehicle at all times. Taylor called and explained everything about my vehicle. Vehicle was clean in arrival. Thanks guys.

Nadine Williams

★☆☆☆☆

2 years ago

Unprofessional, rude, insensitive, and shows no empathy to their customers. Mr. Grant, general manager at the Gordon Hwy location is very short tempered and became hostile when I pointed out imperfection of work that was supposed to be performed. Not trustworthy and please take pictures before and after you drop off your vehicle. In addition to, sloppy, untrained, and inexperience workers. I notice this morning that some parts of my vehicle was not secured in place and is hanging out under my vehicle after the front driver side fender and clips was supposed to been replaced.

mr 86

★☆☆☆☆

10 months ago

If I had known what I know now, this place would have been my last option. This place Classic Collision on Gordon Highway in Augusta, Ga is only in business because they have contracts with these insurance companies and they basically get paid no matter what. I had damaged to my car left frontal due to an unfortunate event. My car arrived there and was on the lot for 10 days or more with no work or estimates getting done because apparently it was dropped off in one of their back lots and no one knew it was there. The tow company stated that they told the receptionist where they dropped the car the same day. I had to stay longer in my rental due to their negligence. The problem is my rental ran out and charged my card $482.36 because they could not do anything in a timely manner. When StateFarm asked them to pay the rental due to their negligence… they said they do not pay for rentals. They do not take accountability for any of their mistakes or faults. The thing is I would not have been in a rental past my extended time if Classic Collision on Gordon Highway in Augusta, GA would have communicated and just got the job done. Mind you this is a “preferred” StateFarm shop. I am trying to figure out how honestly. If I do get a response back please do not send a generic reply “ We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We have shared your valuable feedback with management.“ I would like it if you all paid for the rental for the extra days or reimburse me for my cost. This would make up for my experience as well as other issues I’ve encountered.

Sandra Simmons

★★★★★

7 months ago

A awesome staff they stay in contact with you give you updates on every Detail that they are doing to your vehicle. Very friendly staff as well

Alee Vaughan

★★★★★

9 months ago

They did a good job on my car and it was ready earlier than expected.Everyone was very nice and friendly.So if you need car repair I extremely suggest you go to Classic Collision.!!☺️

Molly Swift

★★★★★

a year ago

Honestly this was the best experience I've had at a repair shop. Took my van to them for back bumper repairs - everything was handled efficiently and the level of communication was impressive. I received regular updates, the process was explained to me very clearly and they were respectful and pleasant. Absolutely recommend them for any repairs.

Tametra Thomas

★★★★★

8 months ago

Communication was top tier. I was never out the loop. Updated me every time my vehicle was being moved. Highly recommend

Aisha Kouser

★★★★★

4 months ago

10/10 excellent service, 100% satisfaction with customer service

Monique Addison

★☆☆☆☆

a year ago

My mistake was selecting GEICO Express. I clearly did not understand the entire process. I will take responsibility for not knowing. In the future, I will get an estimate first. Even after the estimate, I will not return to Classic Collision on Gordon Hwy. Most of my issue is with Lila. I dropped my car off on Monday. On Tuesday afternoon, the GEICO adjuster called and I told her that I was not going to get the repairs done. I asked her what to do about the rental. She replied that she would extended to the next day. When I called the shop the next day, I was rudely informed by Lila that my car had already been repaired. My only option to receive my car was to file a claim with GEICO and pay the deductible, or pay out of pocket. The adjuster’s supervisor explained the Express process in detail. I told GEICO that I would pay it out of pocket. On the following Friday, I received a completed estimate. At that point, I wondered what happened to repairing the car on Tuesday. I called the following Wednesday, which was my new expected completion date. I was told that it would be ready the next day. The next day, I received a call from Lila. She questioned if I had the money for repairs. That call was unnecessary, and she is very condescending. I paid my bill in full, and took possession of my car. I will NEVER have another repair done at any shop where Lila is employed.

Shaun Freeman

★★★★★

6 years ago

I'd previously seen the commercial of Wright 1 and after a minor rear end collision decided to give this business a try. I was greeted at the door with a warm welcome. To my surprise there was minimal wait time. I saw a representative by the name of Maurice. He was very professional, attentive to detail, concerned about the care of my vehicle and a all around swell guy. He treated my vehicle as though it was his own and made me feel comfortable with the service that was being provided. I would definitely recommend Wright 1 and without hesitation use this business again. Thanks Mr. Maurice and the staff for a job well done...

Chris Palmer

★☆☆☆☆

2 years ago

Do Not take your vehicle here!! These ppl lied directly to me for months. I was told “it’s in paint shop and will be ready 2 weeks” for 4 months! Held my vehicle hostage for 6 months. They gave every excuse possible. They take on way more work than they can physically handle in their shop. Just look at the facility and notice the stack of cars NOT being worked on! Heard the same story from numerous other people that were waiting for their cars, as well! Zero integrity and no shame in telling bold face lies. DO NOT GO HERE! This applies to both locations in Augusta, ga!

allison dupree

★★★★★

a year ago

Amazing help from Taylor & all the other great employees here at classic collision took great care of me, updated me throughout the process, made it easy and simple. I’m thankful. 1 million thanks to you all but especially Taylor

Christina Bussey

★★★★★

Edited 2 months ago

Very professional and fast service.

Candi M.

★★★★★

7 years ago

The experience was awesome from start to finish. Maurice talked to me and treated me like a family member. He remembered my name. I value great customer service. The work is exquisite! I am very pleased and I would greatly recommend them!! Thank you all again!!

Donna Neal

★☆☆☆☆

9 years ago

If I could give this business 0 stars I would. I have no complaints about the customer service everyone has always been very polite. However the quality of work is piss poor. I had a wreck 5 months and I have taken my car back to this business 4 times. The problem was NEVER fixed which resulted in me and my family being stranded on the side of the road with a broken axle due to negligent from this company. My car is now being totaled out by insurance company...Save yourself the time and headache