Reviews
John Aguilar
The technicians were polite and professional and answered every question with clarity and expertise. They delivered on every promise and made the whole experience painless and enjoyable. They went that extra mile to ensure I was satisfied and I would highly recommend this shop for your repair needs.
★★★★★ 11 months ago
Iamnedra Shantae
Computer cave is a great place to go for repairs and device purchases! They have repaired items for me numerous times, provided me with affordable device protection resources, and offered fast, efficient service! I love the service they offer and their overall reliability.
★★★★★ 11 months ago
Burton Miller
I called them this morning and explained what my issue was. They were super helpful and knowledgeable about what my possible issue was. I brought my computer into them, and they were able to help me right away. They quickly checked what they suspected my issue was (it was a simple hardware/charger replacement) without me having to leave it for a full 24 hours. That was the issue and I was able to buy a replacement there. Again, the staff was knowledgeable, polite, and it felt like they cared. The store is clean, well appointed, and located in a great area. I will use their services again in the future if needed and I highly recommend them to others.
★★★★★ a year ago
Amy Jo Taylor
Took the nephews PS5 because it would freeze up during gameplay. Jay fixed it by the next day and its been running fine.
★★★★★ 4 months ago
Heather Braunstein
The front staff was very friendly. I got a call from the tech the next day with diagnostics and then was able to pick up my laptop the day after that. Fast service at a good price! So happy you guys are here!
★★★★★ 11 months ago
Nolan Missigman
Did a fantastic job and ordered the part I needed as soon as they diagnosed the problem. My computer was in and out much faster than with other computer repair shops. They gave me a list of different options including the opportunity to upgrade my laptop if I wanted to. After the repair was done, they even called a few days later to check in. Would 100% recommend to a friend.
★★★★★ a year ago
Gavin Studnicki
Went in for a switch rail replacement with a stripped screw. Frame was damaged in the screw removal, so frame was replaced for ~20 dollars. Screen and frontplate were replaced free of charge as well OEM rails provided.
Overall excellent amd over the top service.
They did forget some screws so check that before leaving, but overall a minor inconvenience considering the overall excellent treatment for the repair.
★★★★★ 9 months ago
Stephanie Davis
Your business was recommended by Batteries Plus as the battery for my iPhone 11 is on back order even for Apple! Second lesson it takes very little liquid / just s few drops to shut down a cell phone. Staff at the Computer Cove are pleasant and skilled! They even build custom computers for Gamers👏
★★★★★ 11 months ago
Steve Curtian
Very professional. Explained their process before they took on the job and finished in the time frame they had told me. Would highly recommend.
★★★★★ 3 months ago
Kate McAleer
I really wish there were more stars. They fixed my Nintendo joycon in minutes and didn’t charge me anything, and their service was top notch! Big thanks to Bryce for his excellent customer service.
★★★★★ 7 months ago
Matthew Stoker
I came here to have my laptop screen frame replaced as the hinge broke. They fixed the screen speedily and friendly. While there the salesperson who was very nice upsold me on also replacing my hard drive to have more space (I wasn't looking for that but it was fin). I was happy to pay for that and have it replaced. While there they charged for a diagnosis fee which was included in the final price. Don't know what is so hard about diagnosing a broken hinge but I understand they need to make money somehow. They discovered that my battery was 2% below the recommended battery lifespan and to replace that as well. I declined as my laptop still held a charge for at least 2 hours without needing to plug it in. Ever since getting my laptop back it keeps shutting off which I attributed to the power settings which I then adjusted. It kept shutting off. I go from a full charge of 95% battery to saying it's critically low in less than 15 minutes. It never did that before I went here and now my laptop needs to be plugged in at all times to be functional. I'm not sure what they did but I know it didn't do that before they "fixed it" and now it does. They offered no solutions other than replacing the battery (which was working fine until I took it to them). I will never be taking business to them again.
Pros: Fast, Friendly, good communication during the repair
Cons: They broke my laptop battery somehow
★★★★★ a year ago
Barbara Body
Computer cave was able to recover the data from my old MacBook Air that would no longer boot. They gave me a very reasonable figure for the cost of recovery before proceeding. I was thrilled to get back all the data but especially the photos!
★★★★★ 7 months ago
Bill Wells
This was my first time ever having a phone repair. My screen was shattered and had to be replaced. The technician was super helpful and explained the process of what was expected. The repair process was made easy and repaired in less time than I expected. I got my phone picked it and it looks better than new crystal clear and crisp color. Plus I added the glass screen protector. Very pleased with the results and process. Definitely would recommend the computer cave for future repairs.
★★★★★ a year ago
Billy Chorey
The staff was very helpful, laid back, and honest with how they could help me with my repair. I came in thinking I might buy a refurbished macbook anyway, and I ended up buying a pre-owned but never opened macbook pro. They did not pressure me at all (it was my intent anyway). I'd highly recommend them.
★★★★★ 7 months ago
Ned Bakelman
The folks at Computer Cave are awesome. Very nice and professional. They upgraded my desktop and it’s fantastic. Fast, clean, and quiet.
★★★★★ 3 months ago
H Thomas
I walked into the Charlottesville location today with a very sick, new computer. While it looked like the repair would be costly, the computer didn't get fixed, Jay was able to get my important documents off the computer. He saved the day!
Jay was patient, kind, knowledgeable and is my super hero!
★★★★★ 6 months ago
Blake Hogston
I broke my Xbox Series X HDMI port by accident, not knowing what to do i inquired what Microsoft would charge to repair it, they wanted $299 which is half the cost of a new system!
I went on Google to look for a local repair shop that fixed game consoles, and came across Computer Cave. I put in an inquiry and was called the next day with a quote, I dropped my system off and within a couple days got a text saying it was ready! Came in much lower than Microsoft and my Series X works great now! I hope I don’t need their services anytime soon, but if I do I know where I’m taking my electronics when the repairs are outside of my comfort zone which this one definitely was as it requires unsoldering and soldering the port to the main board. Thanks again!
★★★★★ 6 months ago
Elizabeth Kadeli (NormanBatesJr)
Everyone at computer cave was so knowledgeable and helpful! What started as getting diagnostics ran on my old computer and advice on what to do next, ended in having a perfect, custom build created for me that meets all my needs. I never felt talked down to, or left out on any conversations about my computer, I was given a ton of options when it came to meeting my goals, and they provided clear and concise communication through the whole process. 10/10 experience, and now I have a super computer I love!
★★★★★ a year ago
Paul Paparella
Great service and friendly, knowledgeable staff. They helped replace a battery in my laptop after diagnosing the problem quickly and accurately. Reasonable prices as well.
★★★★★ a month ago
C Muscenti
I had a great experience - I bought a used laptop that was in mint condition for a very good price. The service was great, everyone I dealt with was very kind, patient, and helpful. I'm really glad to know that I now have a place to go to when I have computer issues.
★★★★★ 2 months ago
