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About Business
Concord Nissan Service Center is a leading Car Repair specialist serving the Concord, CA, Concord area. They provide a wide variety of solutions, including Car repair and maintenance service, Auto air conditioning service, Auto parts store, and other Car Repair tasks. Boasting a solid 4.3/5 rating from 32 verified reviews, their reputation precedes them. As a locally-owned business in Concord, CA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Concord, CA.
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Google Reviews
Adam Mayer
★☆☆☆☆ Brought my truck in with a misdiagnosed fuel pump that was misdiagnosed by another small shop in town. I brought my truck into Nissan because I figured they of all people would be able to figure out the crank no start issue. After two days of diagnosing two separate days because the mechanics have to leave at 4 o’clock due to Nissan not wanting to pay overtime, they would rather inconvenience you to come back with a faulty vehicle that I need for work. After two days of diagnosing and almost $700 later “after a coupon” with no resolution, they ended up replacing the fuel pump again that the other Shop missed diagnosed. This made no change whatsoever, no improvement whatsoever.. another day of rescheduling work because I’m an HVAC contractor and bringing my truck in they replaced the crankshaft and cam sensors, which made “no improvement”. They then explained to me that there was some pretty decent exhaust leaks in both my manifolds, which could be “contributing to the problem”, but again “not positive” and by the way, is a $7000 repair? After almost $3000 spent “coupon price” and time off work and lost money and frustration. Nothing, I mean “nothing” was resolved. They’re supposed master Nissan mechanic that was working on my truck came to zero conclusions and Nissan had the audacity to charge me $3000 almost for their lack there of technical skills. You’re better off bringing your truck to Joe Blow Mechanic down the street. If you’re looking for a Nissan specialist this is not the place to go! I would stay as far away from here as possible! Five days of getting up early to drop the truck off and rescheduling work and putting me behind in my business for nothing! I do want to say Annaliese was very helpful. She was the only positive, but she could only do so much
Isabel DuBois
★☆☆☆☆ Go to literally any other service center. These are the worst mechanics I have ever worked with. They fixed my car after a rat chewed through some wires and when they replaced the fuel line they put it in incorrectly. My car leaked gas for weeks and they could not figure out what was wrong with it. They told me that I was basically making it up and that nothing was wrong with my car. They tried to convince me it was an AC leak because it was hot out. I took it to another mechanic who diagnosed and fixed the problem in under 20 minutes for $50. I want to call out a service care guy, T.J., because he was incredibly sexist and rude through out this whole process. He called my husband and made comments that women can be confused about cars. He tried to charge me $1000 for a part that I did not need (said the fuel gage was the problem) and did not even call me to talk about it before trying to replace it. He was belittling, a outright liar (he said he had two mechanics look at it and they did not see anything), rude, and downright offensive. If you are a woman, run. This place will treat you terribly and overcharge you.
Donald Powell
★★☆☆☆ Absolutely unacceptable service – longtime customer betrayed. I’ve been a loyal customer of Nissan Concord for over 15 years. I’ve bought two vehicles from them and had most of my service done there—but after my most recent visit, I’m done. This place has turned into nothing more than a dishonest, money-grabbing operation that preys on customer trust. I brought my truck in for a simple oil change. That’s it. But shortly after, the service manager called me with a laundry list of “urgent” repairs: new brakes, a leaking rear differential needing a new gasket, and a burnt-out brake light. Total nonsense. Let me be clear—I’m not clueless when it comes to vehicle maintenance. My brake pads were inspected and replaced just six months ago by a reputable local mechanic in Concord—someone who charges half of what Nissan Concord quoted. When I questioned the service manager on how my brakes could possibly need replacing, his response was they “go off the mileage.” Excuse me? So your mechanics don’t actually inspect anything before recommending hundreds of dollars in repairs? And the brake light bulb? I replaced it myself before the appointment. After picking up my truck, I walked out and tested it—it worked perfectly. Yet they still listed it as needing replacement. That may seem small, but it shows the dishonesty. If they’re lying about a bulb, what else are they fabricating? It feels like they’re hoping loyal customers won’t question anything. But I’m done being taken advantage of. I will never trust Concord Nissan again without a second opinion, and I recommend anyone reading this do the same. Their service has gone downhill, and it’s clear they care more about squeezing money from customers than doing honest, professional work. Don Powell
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