Cordova Collision Repair

Patrick Embry

★★★★★

4 years ago

I got my car back ahead of schedule and it looks like new. I can't even tell it was on a wreck. Everyone spoke to was very polite and helpful. They went above and beyond to make sure i was able to drive my own car again. I would recommend this place to anyone

Kelly Brooks

★☆☆☆☆

4 years ago

Service is terrible. Never contacted the customer to let them know what was going on with their car. The manager Robert made like everything was fine and the parts were being ordered. Just because he didn’t want to pay for a rental cause the process was taking longer than expected he handle business in a personal matter and not professional and never telling the customer that he canceled work on my car he charged for the time instead and now I’m having to find a another bodyshop do what he failed to do. You shouldn’t have to play phone tag to find out what’s going on with your car. Worst customer service ever.

Christopher Hudson

★★★★★

6 years ago

Communication was great. They gave me a walk through with a plan on what they thought was the best way to fix my car. They answered all my questions and gave me updates every step by either text or phone call. Very pleased with the customer service and the completed work.

Raqhelle Millbrooks

★☆☆☆☆

6 years ago

Horrible communication between staff. Blames the customers. Inaccurate pickup times. Avoid this location! I initially had a great experience starting off at the Cordova Repair in Cordova, TN but since the Getwell location was closer to my home and work, they directed me for repairs there after giving me an estimate and checking the car. The companies don't seem to communicate with each other since I dropped my car off and it seemed to be starting the process all over again with checking the car and getting the estimate and parts at Getwell. I quickly became annoyed with the Getwell location since I called for an update and she could barely give me an update on when the car would be ready. She later called back and explained it would be ready the next day. Unfortunately that day came and she called saying it was ready for pickup, when in reality they didn't even finish assembling the dang car and it was going to be ready between 4:30-5pm not at 3pm when she called. Instead of saying "your car will be ready anytime between 4:30-5pm" she made it seem like it was already ready to be picked up, and that it is best to come BEFORE 4:30-5pm. The main receptionist Lynn can be nice, but also can look at you like your stupid if you're not understanding her poor communication skills. I just want my car done already and would avoid this location in the future through State Farm. At first I thought I was going to have a better experience with Cody but that quickly went downhill and made the experience worse. And I’m back again to dock yet another star. After given the OPTION of picking up my car that same day or coming back in the morning, they pushed the completion of my car back to the morning and it STILL was not done after I returned that same day I was told it would be ready for pickup. Instead I was blamed for saying I would most likely come in the morning, and that since I was coming back in the morning other cars got pushed ahead of mines. Don’t say you will complete a car and have it on your board for 5pm if you’re not going to have it finished!!! Regardless if I came in the morning or that same day, it should have been completed when you say it will be.

Lorna Bruce

★★★★★

3 years ago

On the 9th of June while at a Dr's appt I came out to find my car had been hit by another vehicle which left the seen. I did the usual things regarding an accident & start looking for shops to repair it. I was given Cordova Collision Repair from my insurance which turned out to a great fit. They're very courteous, professional and detail oriented. I had the best experience of them putting my car back together. My car looks brand new again. And yes, I would recommend them! Thanks Guy's!!

Teacher Brooke

★☆☆☆☆

4 years ago

I submitted an online estimate review and it took days before I eventually called the center for an update. The woman who answered, Lynn, quickly informed me that they don't actually have anyone to do those. Then, she asked about my insurance company, and when I told her, she said they would decline my business regardless. She was very short and unhelpful. This business seems shady and unhelpful. I would not recommend trusting them with your vehicle or time.

Michelle Causey

★★★★★

4 years ago

Cordova Collision was great! They made the entire process very easy. My daughter wrecked her Mini Cooper and was devastated she'd be without a car for a while. Even dealing with the supply issues and the Thanksgiving holiday, they had her back on the road in less than 3 weeks. Everyone was super nice, and Ray did an AWESOME job on her car. It looks brand new! Many thanks for a job very well done! 👍🏼

Jack W

★☆☆☆☆

3 years ago

It was an insurance repair for a fender bender and they tried to sell me extra items as if I had removed essential items from my car prior to bringing it in. The vehicle was housed in a garage and was only 3 months old. It did not need a new hood. Additionally, the front desk woman (Tonya) was rude and abrasive. She also lost my keys only to find them 15 minutes later right in front of her. She made me call my insurance company in front of her because she said she didn't receive the information she needed - even though she had and we had proof that she had. Thankfully my insurance company was very helpful or she was not going to release my car after having it for 4 months and telling me it was ready. The whole thing was a mess.

Loretta Beard

★★★★★

6 years ago

I took my Mother's car to Cordova Collision Repair and received excellent customer service and the repair restored my Mother's car beautifully. From start to finish, communication was fluid, time frames were met and the final result was high in quality. Additionally, access to their location was very convenient. I was highly satisfied and would recommend them to anyone needing collision repair.

Holly Jean

★★★★★

6 years ago

Excellent service. It all started with that first phone call. Lynn knew exactly what service could be offered and took me step by step of what to expect and how this would work through insurance. Once insurance set up my rental car, she even knew what time that rental car place closed so we could schedule our time the best. They worked out all the details of the body work through insurance but kept me in the loop along the way. And when I got my car back, the replaced panels looked fabulous. I hope you never have to go through this, but if you do, Cordova Collision Repair at Getwell makes it a simple process.

deacon pain

★★★★★

a year ago

Absolutely amazing in every way. Haylee was super nice and a major help to me with my car repair. It was done a week earlier than expected. I hope to never need to use them again but I will not hesitate to use cordova collision repair if needed. Love yall

Courtney Thornton

★☆☆☆☆

a year ago

DO NOT BRING YOUR CAR HERE!!! They had my car for about 3 months, I had to call for updates because they hardly called me. At about 2 and a half months they decide to take my car to a dealership, after they already told me they would the last time I called. They drained my battery, told my insurance company all the work was done before they even fixed my car and now I have an oil leak. I had to replace my battery because I use this car for work and couldn't afford for them to keep it any longer. Do not leave your car with them!!! They could have taken my car to the dealership within the first 2 weeks if they couldn't find the issue! Listen to the negative reviews or this will be your experience!!

Tavares W

★★★★★

4 years ago

I recently had my BMW X4 repaired here after a Deer hit me 😂. The Deer had caused damage to the front passenger grill, headlight area , collision sensor and fog light. Well I could not be Happier with my experience here. The repair was Perfect and the 2 little things I felt needed adjusting were easily addressed. Personalities aside they are here to do a Job not be our friend but Patrick too good care of me. I love my car 🚘 and it looks just like it did before the Damn Deer 🦌 hit me.

Angela Harper Gardner

★☆☆☆☆

Edited 2 years ago

So right now I will give them 2 stars because I haven't gotten my car back since November 22. Every time I call for Heath he is no where to be found. I called about my car it was in paint for about a week then they finally told my insurance company they were waiting on a bracket. The bracket came but shop sent the wrong part. Now, the weather is bad but they never called so i'm calling them because they stated the bracket is an easy fix. They never returned my call every time I called them. Every week it seemed like something new was wrong with my car. 2/2/24 I called and ask about my car and the woman responded it had been ready no one ever called me only to say that my oil was low. A few days after they text and said i had an oil leak (not at the time they towed it) so i had my car towed to mazda and they did a check and stated they stated i needed a motor and a radiator. My car was in perfect shape before going to cordova collision. It his was some bad business if they couldn't do the work, they should've started on my car.

Dr. Donna Gilbert

★★★★★

5 years ago

I Highly Recommend Cordova Collision for your Auto Collision Repair. When I got home from work, to my surprise I had a Hit recommended Cordova Collision as the preferred provider and I totally agree!! After seeing the damages to my car when I got home compared to how it looks now..it is Amazing!! you can not even tell that it was hit.There was an issue with getting the parts during the Pandemic and double Holiday but they were diligent in getting it completed and completed correctly. Thank You!! Robert and Your Whole Staff for doing an Outstanding job on my car with Friendly, Professional, Knowledgeable and Fast Service!! If I ever need my car repaired again..I know where to go... As I spoke to all my friends they too said this was the place to go in Town!! #HitSndRun #LooksBetterThanNew

Alahandro Harris

★★★★★

a year ago

I recently had the unfortunate experience of being involved in a hit-and-run accident while in Memphis. Fortunately, I found Cordova Collision Repair, and I couldn't be happier with the service I received. Tyler and his team were exceptional from start to finish. Despite the challenging circumstances, Tyler ensured my 2022 Kia Forte GT-Line was estimated and repaired smoothly and promptly. What stood out the most was his dedication to customer service. Knowing that I am not from Memphis and have to move to another state soon, Tyler went above and beyond by coming in after hours to see that my car was completed on time. The quality of the repair was top-notch, and the entire process was handled professionally and efficiently. I highly recommend Cordova Collision Repair for their outstanding service and commitment to their customers. Thank you, Tyler, and the entire team, for making a stressful situation much more manageable!

James Wright

★☆☆☆☆

11 months ago

Be aware if you take your car here. We took our sons car in for repair due to some damage from a hit and run incident. The paint and body work were satisfactory. No complaints on craftsmanship. However, the passenger side rear wheel had to be replaced because the rim was shattered and also damaged the tire. Several months later my son noticed that his rear wheel started making noise. Upon further investigation I found that Cordova Collision had flipped the tire around hiding the damage to the tire instead of replacing the tire. Everything was covered on the repair order. So, I'm not going to deal with it, but my insurance will. All pre and post repair photos forwarded to the fraud department for investigation.