Nick Lerman

🚨WARNING: AVOID THIS PLACE AT ALL COSTS!🚨 If I could give this place ZERO stars, I would. This is, without a doubt, the most dishonest, disorganized, and downright disgusting excuse for a tire shop I have ever encountered. Lies, Broken Promises, and an Utter Lack of Professionalism From the moment I walked in, I was met with nothing but deception. They promise fast service. They promise efficiency. They promise professionalism. But guess what? They deliver NONE of it. I was told my service would take two hours—which is already a long wait, but fine, I agreed. Four and a half hours later, I was still sitting there, watching them scramble around, taking in way more cars than they could handle. If you’re understaffed, WHY are you overbooking? Why not just be honest with your customers instead of making them waste an entire day waiting for a service that should have been done in a fraction of the time? The Worst Customer Service I Have Ever Experienced Not once did anyone come to update me on the status of my vehicle. I had to chase them down just to get a vague answer, and each time I asked, I was met with more excuses and blatant lies. If you tell a customer two hours, then make them wait nearly five, that’s not a simple mistake—that’s deliberate deception. A Business That Shouldn’t Even Exist This place is a joke. It’s not just “bad” service—it’s abysmal, inexcusable, and completely unacceptable. If you value your time, money, and sanity, STAY AWAY. There are plenty of other tire shops that actually respect their customers. This place? They don’t deserve your business. 🚨 DO NOT GO HERE. SAVE YOURSELF THE NIGHTMARE. 🚨
★☆☆☆☆ 2 days ago

F Martinez

★★★★★ 3 weeks ago

Courtney Hawkins

Everytime I come here Eduardo and Raphael are so kind and helpful. Today I met Rudy and Edwin, and they too were SUPER kind and helpful. They needed to order a tire for me but because of the holiday they found it at the Los Feliz location! So I went over, bought it, and came back to Burbank and they installed it! It was an adventure that was worth it. I appreciate their attention to safety and kindness.
★★★★★ a month ago

cristita mission

Thanks Juan of burbank tire center for your help the best!
★★★★★ 5 months ago

Samka Altangerel

The man who work cashier so rude
★☆☆☆☆ 6 months ago

Will Verver

I had an appointment at 10:45a (the shop opens at 10a) and I am still here at 12:45p to pick up my car. Not only that but everyone here is rude on top of it. Completely unprofessional!
★☆☆☆☆ 7 months ago

Jacob Anderson

Waited a week after ordering my tires here and never received a call that they had come in so I had to call in myself. I tried making an appointment online but saw that the closest open time wasn’t for two weeks. I decided it would be better to go in before they opened on a Saturday as a walk in. As I watched the employees work on each car I understood why the wait times are so long. The employees have no sense of urgency or care about the customer. At first I thought it was because they were understaffed and felt bad for them but after watching them hang out with each other and casually replace one tire every 30 minutes I quickly realized that wasn’t the case. This place needs better management. I won’t be coming back.
★☆☆☆☆ 9 months ago

HoracioGomezDiaz

★★★★★ 9 months ago

PMB

Made an appt. Took about an hour and a half. They replace specific tires, ie, on the back.
★★★★★ 11 months ago

Danial Khan

★★★★★ a year ago

azulyoro1968

★★★★★ a year ago

Luis Manuel

Ok.
★★★☆☆ a year ago

Jean Grey

They do not answer phone calls for specific departments and leave you on hold until they forget or you just get frustrated enough to hang up. I understand it’s busy and I didn’t want to call in the first place, but I cannot check for the specific item online it has to be by phone call according to the website.
★☆☆☆☆ a year ago

Justin Pickard

★★★★★ a year ago

Eric Adelman

Excellent service, but long wait times as expected.
★★★★★ a year ago

александр туркин

Публикую отзыв на потестить.
★★★★★ 2 years ago