Craft Collision Center

RJ Goodwin

★★★★★

a year ago

The crew was professional, communicative, and timely throughout the entire repair process. Their work was exceptional, and they even accommodated my need for a state inspection while my car was being repaired, still finishing the work and returning my vehicle quicker than expected. They went above and beyond to provide stellar customer service. I greatly appreciate the team over at Craft Collision!

Elizabeth Taylor

★★★★★

8 months ago

The absolute best service! Deer damage was horrific - my CRV looks brand new. Travis was excellent to work with, scheduling was easy, we were kept up to date on progress of repairs and vehicle was ready in quoted time frame. Certainly recommend them for any type of repairs. Liz T.

lisa barger

★★★★★

9 months ago

I am very pleased with the quality of the repair of my vehicle. I was treated well by Customer Service. I received regular updates about my vehicle and got it back earlier than expected. I would definitely recommend Craft Collision to others for vehicle repair.

Mica Stramel

★★★★★

a year ago

EDITTED REVIEW: Adjustment: from 4 stars to 5 stars Travis, Craft Collision's Operations Manager called me soon after my original review and I am appreciative of the call and information he provided me. In hindsight, my expectations were misaligned from the beginning based on a seemingly innocent and simple mistake on behalf of my insurance company. A mistake I did find bizarre at the time, but a mistake that I looked past not being familiar with the industry. My insurance company set the narrative from day 2 or 3 that my car was a potential total, so from that moment forward I was in a state of suspense. Ultimately, my insurance company did sign off on the repairs and they took a week to sign off on the repairs. That said, a lot of that waiting time was my own insurance company taking their time to approve the quote. Thanks again for the call, Travis, and thanks Craft Collision! I don't amend my original reviews so as to give context to the EDITTED version of my reviews. Below is the original review. ~~~~~~~~~~~~ ORIGINAL REVIEW: Work: 5 stars Communication: 4 stars The work done was 5 star, but I felt as though I would be misleading others if I didn't give 4 stars for the overall experience based on seemingly a lack of communication (but I could be wrong). **The work done to my car was through an Erie Insurance Claim** Bear in the mind the following account could be a shared-fault between my insurance company and/or Craft Collision, but I did suffer from quite a bit of confusion in this process... ~~ Side Note: My insurance company, nor Craft Collision, never called me to tell me my car was either a total, or not - it was within ~$1,500 of being a total the last time I heard from my insurance company. I just confirmed within my text/email logs. I reported the accident to insurance on/about Feb 18. I made the assumption it was not a total based on an automated text from Craft on March 3 indicating 'Repair stages are underway' - so it was basically two weeks of uncertainty as to what was going on. ~~ Once discovering it wasn't a total, things were pretty straight forward. I continued receiving automated text messages, even to include a text stating how all parts had arrived, and the car would be done within 1-2 days, and it was. I got a call to come pick it up, and all went well. What was annoying was that ~2-week period of time where I was left in suspense. I don't know who is responsible for keeping me updated prior to repairs occurring, but I was told by my insurance company that the body shop would keep me up to date on the status of the car, so I am choosing to place some blame on Craft given my only indicator of total [or not] was an automated text letting me know parts were on the way. Would suggest maybe an automated text or a quick call once the insurance company signs off on the repairs indicating as such. @Craft Collision I don't mind amending this to be a 5-star review if someone can let me know what date the insurance company approved the repair quote. If that date aligns closely with your first automated text, then I will proceed with amending to 5-stars!

Dale Wickizer

★★★★★

4 months ago

Repairs completed on time, as promised. Quality of work was great. People were easy to deal with. I would highly recommend them.

Vic Ritter

★★★★★

3 years ago

I had an accident in Georgia. My insurance agent recommended driving my car to Craft Collision on Graves Mill Road in Lynchburg because that is the only repair shop they use for their personal vehicles. I'm glad that I followed his recommendation! My car was repaired in a much shorter period of time than the shop in Georgia offered, and it was ready on the exact day that Craft said it would be ready. I felt like I was driving a brand new car when I left Craft Collision in my repaired car. All seams were lined up perfectly. The doors, hood, and hatch closed perfectly. The paint matched perfectly. Shana, the Office Manager at Craft, was very helpful the three times that I visited Craft. She provided all of the information that I requested, including updated detailed printouts of the work being done. When I called she gave me answers, instead of merely switching me over to someone else. Gavin the Repair Manager, called to give me updates on the repairs. He explained that the repairs are guaranteed for five years. These two people were very conscientious about providing good customer service. Attached are before and after photos of my car. I highly recommend Craft Collision on Graves Mill Road in Lynchburg.

Carol Bryant

★★★★★

4 months ago

Craft took care of me and my car problem as if it were their own car!!!! Everyone was extremely courteous and respectful each time I called! Thank you Kirk Hicks and staff!

Kelly KIng

★★★★★

4 years ago

Our son’s car is an older vehicle and was hit in a parking lot. Extensive damage was done to the front and the driver side of his vehicle. Initially we were told it could take up to 45 days to get the parts and do the repair. Craft collision was able to get in all the parts and finish the job in 5 days and it looks better than before the accident!!! Chris and Craft Collision are miracle workers! Thank you for great service and a great repair! We would definitely use Craft Collision again and would highly recommend them.

Donna M

★★★★★

7 months ago

The absolute best in both professionalism & quality service!!! Our MINI Cooper looks brand new after having been sideswiped by an irate driver in WVA. (We also were pleased that they were listed as a qualified repair center for our auto insurance company.) Brett & the entire crew were excellent to work with - very professional - scheduling was easy, we were kept up to date on progress of repairs and vehicle was ready before the quoted time frame. We highly recommend Craft Collision for any type of repairs.

Cheryl Della Pia

★★★★★

4 months ago

My Honda CRV had both front and back damage. It was supposed to take 2..5 weeks but I had it back in 8 days. Looks and works great. Shout out to Brett for a stellar job

Shar Stokes

★★★★★

5 months ago

Someone backed into passenger side of my vehicle while I was in restaurant. As pissed as I was Craft made it a pleasant visit. Brett did a great job and the girls in front office were very nice. Service was fast and paint has lifetime warranty !

Don McFarland

★★★★★

5 years ago

Had the unfortunate occurrence of having someone run into the rear of our 2017 Chrysler Pacifica. My insurance company allowed me to take the vehicle to the shop of my choice so I chose Craft knowing the reputation they had for good work. Well we picked up the van today and I was just blown away by the finished work. The van did not look like it had been struck, it looked like it just came off the show room floor. The folks at Craft were nice and helpful and obviously are skilled at what they do. I am including before and after photos and recommend their service to anyone who needs repair work.

Joe Baker

★★★★★

a year ago

WOW, WOW, WOW!! 😁 This place is AWESOME! 😁 I received a message from Brett everyday my car was in the shop explaining where it was in the process and what the next step was! 😁 My car looks BRAND NEW (see pics before & after) inside & out!😍 FANTASTIC SERVICE!! 😁I'LL NOT HESITATE TO REFER MY FRIENDS TO THIS EXCELLENT SHOP! 😁

Tabitha Ponce

★☆☆☆☆

5 months ago

I’m very disappointed with the service I received from Craft Collision. My van came back to me later than expected, and when I finally got it, there was still a broken piece from the accident wedged inside the undercarriage, causing a noise that they completely missed. I had to take it somewhere else just to figure out what was wrong because I refused to let it back into their hands. After waiting so long for repairs, I expected better attention to detail and quality control. My van was not given any royal treatment, which was highly disappointing, they dont go the extra mile at all. I would not recommend this shop based on my experience.

Cameron Taylor

★★★★★

4 months ago

Our experience with craft was top notch! Clear Communication about what was needed, text updates throughout the process, and the tuck looks absolutely amazing! The team even assisted with updating our inspection, fixing few unrelated dents, and washing the truck both inside and out! The best in the Burg!

Margaret Baker

★★★★★

3 months ago

Had an excellent experience with Craft Collision, in Forest. Seth Martin helped us out greatly after our car accident. We had a long drive back to Portsmouth, VA and he went above & beyond to get us back on the road right away! Highly recommend their polite, professional & prompt service!

Monya Cotton

★★★★★

2 months ago

The staff at Craft Collision Centers is extraordinarily kind, warmly patient and "old-fashioned" type of helpful. Travis Wilmer, took so much time with me and listened intently during the assessment of my car. Travis then provided me with a detailed list of solutions and price options. We discussed together what the best plan of action would be for me and my budget. Finally, a place a single women can go with her car and not be taken advantage of. I highly recommend Craft Collision Centers.