Google Reviews
Sam King
★★★★★
a year ago
Very professional shop! Excellent repairs, and a superb team! Very significant damage was repaired in 3 weeks. Supports USAA claims, which was a plus!!
Jennifer Ehalt
★★★★★
7 months ago
Quick service - other places kept our car for weeks before starting work. At Craft the work began right away and we got it back in just a few days. They kept us updated during the entire process.
David Whidbee
★
☆☆☆☆
7 months ago
They informed me that the repair would take 7 days. I was pleased when they indicated that the car was ready for collection in 3 days. However, the situation deteriorated. The car was not fully repaired, with parts hanging off. I experienced parts falling off the car. The items were not properly secured and a piece was rubbing against the drive shaft. The damage to my rims is due to some solution that I cannot remove. I will not be returning to this establishment. I hope that others receive better service than I did. A lifetime warranty is meaningless if the initial work is subpar.
Donna StClair
★★★★★
9 months ago
I chose Craft Collision based on the Google 4.7 rating & they absolutely did not disappoint. I was informed every step of the way of progress on my car. The workmanship was wonderful and my car was returned to me like it was off the showroom floor. The customer service was stellar from beginning to end and that goes a long way with me.
Denise Wiand
★★★★★
6 months ago
If I could give more the 5 stars I would. I was on my way to a conference in Ashville NC from Philadelphia driving my new 2025 RAV 4, when 20 miles north of Roanoke on I81, a deer decided he'd like to cross the road. I was lucky enough that the local ERIE insurance appraiser had dealt with Craft collision and checked to see if they could get the vehicle in quickly for damage assessment. Craft team lead, Jeremy, kept me appraised throughout updating timeline and some additional damage that was discovered. Because the car was basically brand new (410 miles), there was a concern of the timeline in acquiring parts as current new builds for this model are behind. Craft originally predicted 4 weeks but was able to get the materials and finish the re-build of the new in 2 weeks! If I was going to have an accident away from home, I couldn't have asked for a more helpful, accurate, efficient service from front desk to repair team. A big thanks from this Yankee girl from Philadelphia :)
gerald burgess
★★★★★
a year ago
Fairly minor repair for them but everyone was friendly, kept me updated and completed it in less than 3 days. Car was cleaned inside and out and a few road chips on the car were touched up. You could not get better service! Special kudos to Tehya for her patience in explaining all during pickup.
Elizabeth Baringer
★★★★★
3 years ago
The crew at Craft Collision Services deserve a 5-star rating for the repairs they made to my 2022 Highlander after being struck by a deer that caused thousands of dollars in damage. My car looks brand new again!! Thank you for your stellar work and always keeping me up to date on my estimated completion date and even extending my rental when we went past that initial date by just a few days. Your services are A+++ Photos before and after repairs!
Bryan Webb
★★★★★
2 years ago
Quality and communication A+. Tori was my primary contact and did a great job! The work done was top notch and everything worked and looked good as new after it was fixed. The communication and updates during the process were great. My mirror and drivers side door panel were in need of repair. After the repair the car looked as good as new and all the features of the mirror worked as new (lane change warning as example). They even cleaned the inside and I think washed the car too - this was a nice extra touch. I would definitely recommend and use again!
Caleb Bierley
★★★★★
2 years ago
Took fantastic care of my Mustang and repaired her as good as new. Kept me updated via text messages on every step of the process and received the vehicle back within 2 weeks. Very friendly and impecccable customer service. Will definitely return for vehicular repairs.
Michelle Beech
★★★★★
3 years ago
My 2020 Toyota was returned to me in better condition obviously! They even detailed the inside. Constant communication via text with updates and progress. I never had to call and ask. Friendly prompt attentive. Best service of any kind. I wish all service companies were as easy and stress free
Dennis Deacon
★★★★★
3 weeks ago
I have used Craft Collision several times now for body work on my vehicle and I will always use them if and when these needs arise again! Extremely satisfied with the quality of the work and staff!
Betty Wood
★★★★★
3 months ago
Friendly and caring staff and great service. They do a fantastic job and real quality work and in a timely manner that I wouldn’t take my car any place else. They even clean it up so it looks like new again.
Scrooge McDuck
★★★★★
a year ago
Very friendly and professional staff! Tehya and Gabby texted every day with the status of my car! They took extra care in cleaning the inside and outside of my car once the repaires were completed! I feel like I'm driving a brand new car! I would definitely recommend Craft Collision Center for all of you automotive repair needs!
Chelsea Schaaff
★★★★★
a year ago
After hitting my first deer with my brand new Jeep, I was so anxious about who I was going to trust to fix it. I’ve had several bad experiences in the past with other shops, so my optimism wasn’t the best. Craft Collision has now earned a lifetime customer. From the outstanding customer service to the phenomenal work in the body shop. Craft has changed my outlook on collision shops. I would highly recommend this shop to anyone who needs a refresher on what a great shop looks and functions like.
Lindsey Robertson
★★★★★
a year ago
This was first time ever having to use a collision center. I didn’t know what to expect, but they was truly awesome. I got a text from Tehya or Gabby everyday about updates on my car. It took a little longer because of mishap, but I was immediately notified of it. They did an amazing job on repairing my car after a deer hit it. I would 10/10 recommend them to anyone.
Marie Bacon
★★★★★
5 months ago
I brought my car to Craft Collision Center to find out about fixing a side mirror. Originally I called the Subaru dealer and they quoted me a price of $1,400. I found Kraft Collision Center and brought the car there for a quote and their quote was far less than that of Subaru. They did the job in one day when Subaru told me they would have it for 3 days. The paint matched perfectly and the mirror looks and works perfectly. Hopefully I won't need a collision service in the future, but if I do I will certainly go to Craft Collision Center. The staff was exceptional from the ladies at the front desk to the manager and to the two gentlemen that worked on my car. I wish I could remember their names I think one was Jeremy, because I would like to personally thank them for a job very well done. If you need a collision center, Craft is definitely the place to use, you won't regret it.
Carol Eaton
★★★★★
4 months ago
The entire staff was very helpful. Morgan knew exactly what I needed to do leaving my car and getting a rental. Tehya kept me up to date with progress nearly every day. Jeremy did an estimate and a follow up with the insurance company when other repairs were necessary. The work Kyle did was outstanding. I picked up a car that was clean inside and out. They're the best!
Zoe Ridenour
★★★★★
11 months ago
i had a great experience with the team at craft collision, specifically Tehya, Morgan and Jeremy. Tehya was VERY diligent about communicating throughout the repair process and helped me understand how to get insurance involved when i went for an estimate. my car looks great and they did everything really quick. thank y’all so much!
Xandrix Diether Lee Bona
★★★★★
4 months ago
Would definitely take the time to leave a good review! Morgan answered all my partner’s questions over the phone and encouraged us to bring our car in so they could check it out. When we arrived, Jeremy (the location manager) greeted us right away and confidently said, “We can take care of this.” He took our keys and, in about 30 minutes, our front molding/cladding was completely fixed—no hassle, no issues at all. Morgan was super helpful and genuinely pleasant to talk to, and the whole team made the process easy and stress-free. Highly recommend Craft Collision in Roanoke—these people know what they’re doing! 🙌
Kristian Dave Diva
★★★★★
4 months ago
I want to give a huge shout-out to Jeremy (the location manager in Roanoke), along with Morgan and Tehya, for their outstanding service. From the moment I called, Morgan was incredibly helpful—she patiently answered all my questions and encouraged me to stop by so they could take a closer look. When I arrived, Jeremy welcomed me right away and confidently assured me that they could take care of the issue. Within about 30 minutes, Jeremy had my front cladding fixed—quick, seamless, and absolutely no issues. The whole experience was efficient, stress-free, and very professional. It’s rare to find a shop that is both skilled and genuinely kind to their customers. This may sound funny, but I hope I don’t have to see them again (because I don’t want my car to need repairs!)—but if you ever need help with your vehicle, I highly recommend this team. They know exactly what they’re doing, and they treat your car like it’s their own. Your vehicle will truly be in good hands. Ask for Jeremy, the Collision Manager at Craft Collision in Roanoke, VA—he’s knowledgeable, honest, and just a great person to work with. Couldn’t be happier with my experience!
