Crash Champions Collision Repair Encinitas (formerly Fender Mender)

Olaf Zielinski

★★★★★

a year ago

I never realized just how draining, exhausting, and stressful a seemingly simple, not-at-fault collision could be. Dealing with the responsible party, their insurance, the adjuster, and everything else along the way can make you lose hope and patience—especially when you’re not even at fault! I was bracing myself for the same frustration when it came time to work with the repair center. However, I couldn’t have been more wrong. Diana, Tony, and the entire team deserve every star possible for how they treat both their customers and their vehicles. They guide you through the entire process, even if you’re completely unfamiliar with it, and take full responsibility for ensuring your vehicle receives the best care. They genuinely act in YOUR best interest, not in the interest of the broken, inhumane, and parasitic practices of the insurance companies. My vehicle was restored to its original state, and I received a thorough explanation of every step taken. Their speed and decisiveness stood in stark contrast to every other entity involved in the process. My vehicle came back with all parts fitted perfectly, and the paint matching so flawlessly that you couldn’t even tell there had been any damage in the first place. If you want your vehicle properly taken care of, this is the place to go in Southern California. They were the same incredible team when they were known as Fender Mender, and they continue to deliver exceptional service under their new name. I will definitely return to them for any future cosmetic issues with my vehicle.

Alexi Dangaa

★★★★★

a year ago

I had the best experiences with this collision center. Mr. Tony Breunig makes the differences. He is very efficient, professional and caring. Thank you so much for fixing my ID.4 💙💕

Marita Dailo

★★★★★

a year ago

Tony and his crew are amazing! They exceeded my expectations with the quality of their work. And provided exceptional customer support and guidance with a very difficult insurance company. I love supporting our local businesses and I highly recommend them!

Eddie Colson

★★★★★

a year ago

This was a very pleasant experience. Everyone at Crash Champions, formerly Fender Mender, exceeded expectations. Specifically, our rep Joe was great, the manager Tony, and transaction coordinator Lisa, were all amazing. Thank you, highly recommend.

J Satya

★★★★★

2 years ago

Fender Mender is an excellent company! Not only was the work they did to repair the backend of my suv excellent- it look a brand new! but even more so he entire staff are so welcoming, friendly and professional and have excellent communication! I highly recommend this company and their services.

Tamara Shure

★★★★★

4 months ago

This is a great auto repair service. Alex helped me, and he was very knowledable and professional.

Nevillewood Group

★★★★★

6 years ago

FANTASTIC! That’s how my Lexus came back from repairs at Fender Mender. Couldn’t be better! You know how bad you feel when taking it in and I was totally impressed with how Monte and John and their crew cared about the finished product! Things went very smoothly with my insurance (AAA) as they worked with FM at every step. I was surprised that AAA now requires repair facilities to substitute after-market parts, but again the expertise of Monte (the owner) to intercede when necessary to ensure a very high quality result using factory original parts. The customer service provided was top-notch all the way, and people there are, well, just plain friendly! I’m a life-long car guy, and I was impressed with the fit and finish that resulted from their craftsmanship. Every line and seam was perfect, every fitting and chrome piece exact. Both my wife and I are so very satisfied with this experience, and highly recommend you give Monte, John, Donna and all the team at Fender Mender an opportunity to show you how they can turn your dented ride into a show piece! They are professionals. Thanks FM!

Jillian Queri

★★★★★

3 years ago

Very impressed with Fender Mender! They got my bumper back to new after a small accident. GREAT customer service (Greta is awesome), quick turnaround, and a job well done. Highly recommend for any body work. They also made working with insurance and the rental car company a breeze. Thank you!

Bob Wells

★★★★★

3 years ago

Had a great experience with Encinitas Fender Mender! My main contact was Tony though I’m sure the team was involved and behind this Tony interaction. The bodywork and painting was a bit involved and required a lot discussion with me and insurance. These folks took care of everything and more, even helping me get the car back during hours that worked for me. Definitely recommend Tony and the Fender Mender crew!!

Lee Busch

★★★★★

9 years ago

My car ended up in better shape than before the accident. I can't say enough nice things about Fender Mender. Great people & customer service. They clearly love what they do and it shows. The paint match was perfect, bodywork etc is great. They left my car very clean inside & out. It almost makes me glad I got hit.

Dave Estes

★★★★★

9 years ago

This company is superior in both customer service and workmanship. Monte, John, Jeff, Robert and Donna not only get the job done quickly with quality repairs but do it with class. These people work with all insurance company's and make you feel like part of the family while addressing with what otherwise is a tough time. Look no more people!! This is where you want your car to be repaired!! Thank you Fender Mender!!!!!!

Susan Lagrange

★★★★★

5 years ago

My front bumper became dislodged. My husband was worried that it was not safe to drive. I called Fender Mender and they got me in right away. Kevin and his mechanic popped it back into place and replaced a broken screw. It was fixed in 5 minutes. I so appreciated Kevin’s honesty and the rapid service. I have had other work done here and the work is always excellent. It is so nice that when everything else seems difficult because of Corona Virus, we can depend on a local business to make life easier.

Kyle Burson

★★★★★

Edited 3 years ago

This place is extraordinary. The customer service is out of this world. I was very late for my appointment but it wasn't an issue. I had overrun one of those onerous parking blocks. Robert took a look at my situation and repaired it on the spot, without charge. Many institutions would have taken the opportunity to schedule me for a chargeable repair service. I need no other indicators that Fender Mender is the real deal and they have exemplary values when it comes to customer service.

Wendy Sachs

★★★★★

10 years ago

I had a great experience at Fender Mender. Donna and John were very personable they made the process easy, they work with your insurance company to get the payment. My car looks great. Thank you to everyone that worked on my car. Wendy : )

Johnny Carto

★★★★★

5 years ago

My girlfriend and I, took her car in after her son was in an accident. The entire front left side fender, bumper, and partial drivers door were badly damaged. She was devastated, being a mother of three, and on a budget. The estimate was estimated to originally be much more than the final amount, once the car was finished. Do not be shocked by their original estimate. They just want to ensure the safety of the vehicle, and make sure there is no internal damage, that could down the road, become problematic, and expensive. We dealt with Robert, and throughout what began as an ordeal, we were assured that all options would be presented to us. Robert did a magnificent job, at not only explaining the process, and options that he could adjust to safely repair the vehicle. Of course, most have had a bad experience along the way, with someone being shifty, but there is no BS here. The vehicle was repaired, and painted, upon approval. All we can say is “Wow!” I would highly recommend not wasting your time, and bring your car of any make to these professionals. What could have been an awful experience, became a relief. The work done, and result, was much more than we could have expected. I would never bring my car to anyone but them. Even after the repair, your not just shifted out. We had a request that wasn’t anything to do with the accident, and Robert accommodated us without hesitation. Thank you again... We hope not to see you soon! Lol! But if something goes wrong we know we are in good trustworthy hands. Sincerely, Dina & Johnny

Olin Kehlet

★★★★★

Edited a year ago

Great Team, Vincent, Tony and Lisa were extremely transparent and friendly. They were able to finish my car faster than expected without compromising quality.

Mia

★★★★★

Edited 5 years ago

I have had two of my cars repaired at Fender Mender. The paint matched perfectly and the workmanship is in pectiable! Couldn't reccomend a better Collision Repair Shop in Encinitas..BTW they have a lifetime guarantee on the work they perform.