camryn

Terrible customer service and repairs
★☆☆☆☆ 5 days ago

Kajsa Anderson

Crash Champions were amazing! After a hit and run with damage to the bumper they had my vehicle back to me in a week. I was beyond surprised by their professionalism and quality of work. Not to mention my car was returned fully detailed and spotless!!
★★★★★ a month ago

Lance1Woods

DO NOT RECOMMEND. I brought by car in July 1st for a simple cracked bumper, grill, and mesh replacement. I was told it would be ready by July 10th. On July 9th, still no call, I called them and they said they were running behind and would have it by Monday July 15th. No call by July 14th, so I called again, they claimed they order the wrong parts. This went on and on week after week until August 6th! Short staffed, wrong parts, I heard every excuse in the books. My insurance company stopped paying for my rental after July 30th, Crash Champions said they would cover the additional 8 days until my car was finally complete. I arrive to pick up my car the first week of August, the bumper was fixed, the mesh was not, and the kidney grill was chrome instead of black (mismatched). They said they would take care of the mistakes free of charge. I drop it back off a week later, and 4 days later the car comes back to me how it should look. What was supposed to be a 10 day process took nearly 40. Now in October, I get a call from Enterprise stating that Crash Champions will not pay for the rental that they agrees to pay for back in July, and my credit card is being billed. I called Crash Champions and asked to speak to the manager, who I spoke with prior to. All he said was “Sorry when we said we would cover it, we didn’t know our Regional Manager was going to deny the charge.” I asked for the Regional Manager’s number to discuss, and they refused to give it to me. I left my number for the Regional Manager to call back (they said it would be a day or two tops) and a week later still have not heard anything. I am now on the hook for a $400 rental bill on a repair that took 40 days but should have taken 10, and where they ordered multiple wrong parts, and were short staffed. Don’t let the ease of them working with your insurance company fool you. This place will be a pain in the butt. The staff on ground were nice, and they did good work (once it was done), it is just poor ethics to be told something and lied to. I would love to talk to someone about this experience and see if we can get it rectified, but given the fact that the Regional Director has not called, it does not look promising.
★☆☆☆☆ 3 months ago

sean dillon

★★★★★ 4 months ago

Dusty T

Do no seek Crash Champions for collision repair. They worked on my car and didn’t prime the new bumper so the paint started peeling. When I reached out to them to fix it I had to argue with them about the obvious lack of primer. Then when I dropped my car off when they said they could repair it, my car sat for two weeks in their lot. I tracked it on GPS and the car never moved once in two weeks. So I picked up my car and reached out requesting an actual repair window. They have obfuscated since. I have reached out to the parent company many times with zero response. Stay away from these clowns.
★☆☆☆☆ 5 months ago

Kenna McCoy

This location for Crash Champs is the absolute best. The service was quick and efficient. I was updated regularly throughout the process. But more importantly, each person that I came into contact with was friendly AND professional! They worked with my insurance to get my car repaired and get me back on the road. Thank you, Crash Champions #0287!
★★★★★ 7 months ago

Glokay Arrington

My experience with Service King was great, I was taken care of in a professional manner, they made sure that Enterprise picked me up without a long wait and the staff hospitality was wonderful from the beginning to the end. I most definitely will recommend this place for any of your car repairs. Thank you Austin and Staff.
★★★★★ 10 months ago

Itashia Luv

I was sent to Service King Collision dba Crash Champion by GEICO. They did a great job on my Vehicle. Look like I was never hit from behind. From the time I walked in the door. I was greeted by Ms. Ricai(CSR) with a pleasant smile and professional attitude. She took care of getting my claimed and vehicle processed for check-in and rental car. She treated me like I was a person, not just a customer. Mr. Joshua (Adjuster) was great he made sure I was updated as to what was going on with my vehicle( processed the work within a weeks time)he made sure it was done to my satisfaction and treated me with kindness. I appreciate him so much he went above and beyond within his powers. Joshua God bless you. I pray that Service King/Crash Champion know your worth as an employee and that Ms. Ricai set the the tone from time the customer walk through the door. Thank you both for making my experience awesome. YOU GUYS ROCK!!!!!!
★★★★★ 11 months ago

Michael Perry

The worst place to go to! I took my car, they called and said it was ready, and that they have to wait for two pieces on back order. They never called me. After calling them several times and them promising a call back that never came, I went up there and they promised to have everything fixed that should have been done. Never called. Also, my car is missing the middle console( don’t know why that’s missing when it was body work that I needed.) and my front breaks are bleeding. They are worst place you can find!
★☆☆☆☆ 11 months ago

Renita Pough

Horrible service
★☆☆☆☆ a year ago

Susan Popejoy

Embarrassed to say, but I have had to use these guys 3x in the past 5 years. Each time, I received compassion and efficient service. Great communication. Timely turnaround. Professional job. Highly recommend.
★★★★★ a year ago

Paul Fisher

Great work on our little car! Had it wrapped up in about a week, super fast!
★★★★★ a year ago

Terry Williams

Worse experience, they would not wash my vehicle, which is a company. When I picked up my car, it still had tape residue on it, and it was dirty. The manager lied, telling me they were short staffed. While standing there, a car came out of the stall after just being washed. I brought my car back several times, and my door is still not closing properly. I tried to resolve the issue but the manager had a nasty attitude. I have to take my car to another auto body repair shop to get it done right.
★☆☆☆☆ a year ago

Alyssa Haydon

Do not take your car here. Geico sent me here when my window was vandalized and at first it was great. I got text updates of the status of my car and it was back to me within a week or 2. But then I picked up my car. The side panels my of vehicle were lazily put on and sticking off the side of my vehicle, the dash board showed an error, and they left the leftover parts in my trunk. When I scheduled an apt to bring my car back to fix it, the receptionist said they didn’t have me coming in on the calendar and to bring it back the next morning. When I came back the next morning, she said she didn’t know when a technician would be in. I eventually had to leave because I was waiting for 30 minutes and had to go to work. She said a technician would call me and they never did. They then kept my car for over 3 weeks and when I picked it up, our side panel wasn’t fixed again! We picked it up today and the side panel was still not fixed. It looks and feels like they just pulled it down halfway and taped it to the side of my car! You can hear it clicking when you push on the side piece. We’re not bringing it back to fix it. I’ve been without a car for over a month. I felt like I was a mom and this shop was my child, I had to keep checking in on it. They even started to recognize my number because I would call every day for an update and every day they wouldn’t have an update or wouldn’t have written down what was actually wrong with my car, I had to keep reminding them. I have a few suggestions: - maybe create an internal calendar or let your technicians know when someone is trying to schedule an appointment with them - have another technician double check the work of a technician before sending it off - create a better customer communication or work order check list with the customer. I felt like I was the annoying one - when I should be the one annoyed- a month without my car?! Ridiculous. I’m sure they are nice people, but this shop and the training of the people are mediocre at best.
★☆☆☆☆ a year ago

Tim Hawkins

★☆☆☆☆ a year ago

FJ

Do not take your vehicle here. They have changed ownership. Now they are crash champions and they are terrible with terrible customer service. As service king they were marginally better, but now all new staff and none of the service king employees work there (according to them) stay away.
★☆☆☆☆ a year ago

nay hollingsworth

Do NOT GO HERE! They will keep your car for months and then refuse to fix it because they were not doing what they were supposed to do. DONT GO HERE THEY WILL NOT FIX YOUR CAR ! They’ll give you the run around and lie just to get you off the phone! LIKE I SAID DONT GO HERE BECAUSE THEY WILL NOT HELP YOU! JUST A WASTE OF TIME. THEY NEED 0 STARS!!!
★☆☆☆☆ a year ago