Cross Paint & Body Shop Inc

J. Martinez

★☆☆☆☆

2 years ago

Would’ve given 0 stars if I was an option. Let me ground this review in reality by stating I was initially impressed by the level of customer service upon my first visit. They were highly recommended, and Matt was very helpful during my initial meeting with him. Through no fault of his own, it all went downhill from there. I first waited four weeks (first availability for them) for my appointment to drop off my car based on my initial positive experience. They even called me to bump up my appointment 2 weeks ahead of the initially scheduled appointment. On the day of my appointment, they stated they had no record of that and asked if I would be willing to wait until August 2023, due to their then-current availability, to have my car fixed by them. I don’t care how how good of service they provide, that is completely unacceptable. Since that unfortunate experience, my car has already been fixed and has been been looking great for well over a month now after having taken it to Tony Kinser’s a few miles away. They’re far and away more professional than my unfortunate experience w/ Cross Paint and their work is/was outstanding. Go there instead.

Ashley Wroten-Read

★★☆☆☆

a year ago

My husband dealt with Tim in the front office and said he was very nice guy….We just weren’t happy with the work! We waited a few months to get our vehicle in and worked on and it took them 4 weeks to work on it. We needed 2 doors replaced due to an accident where someone hit us on the passenger side. We also asked them to do a repaint on a different area where the paint was fading. When we got our vehicle back… the rubber door seals on both doors were just hanging around the door, they put one of the doors on with the interior light trapped on the inside of the door. The rubber window trim was chipped out and torn around the door and on the windows, an Exterior panel was loose and about to fall off. Other than not being wrecked… these replacement doors were in worse shape than our original doors!! They also put our hood back on crooked after repainting it. We called them to fix these items and they did fix the light inside the door, the rubber door seals, the exterior panel that was about to fall off and straightened the hood. They said there was nothing they could do about the ripped and chunked out window and door trim. They ruined the rubber window trim when they were working on transferring the window. I still find it unacceptable between them and our insurance company that we did not have equal or better doors as replacement. Our original doors were NOT in this poor of condition. I wish we would have went with another shop. 2 stars because Tim was nice.

Christine Whaley

★★★★★

3 years ago

They are a honest company. They estimated 2 hours to do our work. It only took them 1 hour and they told me that they would install the new fog light for me at no dxtra charge. My worst fear was there was more damage under the car and I was ready for a $200 charge and was so happy that it was only $60. I highly recommend this company to do repairs to your car

Paul Scott

★★★★☆

Edited 2 years ago

Very thorough appraisal on dage finding things normal eye would overlook. Very nice guy, very clean business. And had insurance filed and approved within hours. Not a five star due to not having work done yet, after work I'm sure it will be a 5 star rating. They seem to do business great and care about what they are doing.

Joe Waskow

★☆☆☆☆

a year ago

Went for estimate on repair. Did not request the work due to needing 2 estimates. They ordered parts same day without job approval. Next door collision center was 10 year friends from church. Cross Paint and Body gave them a difficult time due to losing business. Damage was from deer hit and Honda odyssey. Spoiled brats.

Jody Brown

★★★★★

6 years ago

From the initial estimate to the time I picked up my car, I couldn't have asked for better customer service. They helped during a stressful situation and I am so pleased with the professional job they did on my car. Thanks guys, You're the best! I will recommend you to all my friends.

doris parlette

★★★★★

5 years ago

Tim and Matt at Cross Auto Body did a major repair for me in 2012, and said their work was guaranteed for the life of the car. Since then they have made several adjustments and minor repairs without charging me a cent. Their work is superb and their word is their bond.

M. Bowman

★★★★★

5 years ago

The professionals at Cross went above and beyond to not only fix the big ding someone left in my door, but to also go around and buff out a few other minor scuffs and scratches and leave my car looking like new. I have gone to Cross for repair of everything from hail damage to deer collision damage, and the work is always done quickly, for a fair price, and with impeccable results.

Lori Snyder

★★★★★

2 years ago

They did an AMAZING job on our truck!! You would never know our truck had been damaged! We highly recommend Cross Paint & Body Shop!!

tim etter

★★★★★

3 years ago

Had a big dent on the front fascia of my car.They fixed it very quickly. I would recommend Cross to anyone. Great people.

R C

★★★★☆

Edited 4 years ago

Awesome place great work and damage fix like it never happened! Recommend any and all vehicle damage repairs they are home town guys and take great care of customer needs!!!

William Murphy

★★★★★

4 years ago

Tim, Matt, and the guys did a great job resurrecting my daughter's Corolla after she smashed it up pretty bad. Very reasonable pricing and good work.

Renae Price

★★★★★

3 years ago

Great people and great service. They buffed out the scratches in my truck for free so I did not have to file an insurance claim.

Lori Jerden

★★★★★

2 years ago

They did a beautiful job on my car. I’m very happy. I got it back sooner than I thought I would too.

Ed Staubach

★★★★★

7 years ago

These guys are fantastic. First rate work at a fair price. When I was looking for some body work after being side swiped, multiple friends said, "Go to Cross."

Tyler Hayes

★★★★★

2 years ago

Tim and the guys took great care of me and got My car back when promised. Great group of guys

Allan Christie

★★★★★

2 years ago

I have done business with Cross Auto Body for over 25, years, they have always done an excellent job.