DePaula Chevrolet

Nelida Roig

★★★★★

2 months ago

I can’t thank Chevy DePaula enough for what they did for me. I went in with bad credit and a car that honestly wasn’t worth much, and the whole process took all day — but they never gave up on me and still managed to get me a great deal. I was extremely emotional and anxious throughout the day, and my salesperson was incredibly kind, respectful, and constantly checking in to make sure we were okay. He even paid for our lunch, which meant more to me than he probably realizes. The entire team was amazing. Manny, thank you for doing what no one else could — I truly appreciate you. There was another gentleman who helped as well (I’m so sorry I forgot your name), but everyone treated us like family. Special shout-out to Parker, our salesperson — especially impressive for only being there 5 months. Great work. This is my second car, and I genuinely feel like you all were angels. You saved me from staying in a vehicle that could have ended in a serious accident. I will forever be grateful. Thank you all so much

Herbert Van Natten Jr

★★★★★

4 months ago

George my salesman very patient and understanding not pushy like other dealerships and worked with me every step of the way. A great car buying experience. This makes number 4 car purchased from depaula Chevrolet in last 10 yrs exceptional value and service

Courtney Fraher

★★★★★

3 months ago

Recently purchased my first ever vehicle from DePaula Chevrolet and was extremely impressed. I worked with Shane Averill and he was very friendly, patient, and listened to what I wanted in a vehicle. He answered every question and helped guid me through the whole entire process with ease. Definitely made my first car purchase experience 10/10 experience. Highly recommend purchasing your next vehicle with DePaula Chevrolet in the future.

Nikki DeMeo

★★★★★

3 months ago

I recently stopped in to inquire about a vehicle and had the pleasure of working with Bruce. He was incredibly knowledgeable, professional, and genuinely personable. His willingness to answer every question and guide me through the details made my visit truly enjoyable. Highly recommend speaking with him!

Daniel Crawley

★★★★★

Edited 6 months ago

All recalls were done quickly and without any hassle. Waited for car didn't have to leave it all day like the other Chevy dealership in Albany. Great experience. Update. Bought new car 2026 Traverse. I got what I wanted with the help of some good employees at Depaula. They went all out to get my business and to make me happy. Overall great outcome.

Christopher Cupernall

★★★★★

3 weeks ago

I recently ran into an electrical issue with my 2022 Chevy Silverado that required repairs to the driver-side rear tail light. At first, it appeared that I would have to cover the full cost of the repair myself. I reached out to David Barry, who originally sold me the vehicle, to explain the situation. David and his Sales Manager, Manuel Guerrero, were both very helpful and gave me the contact information for a representative at DOWC, the company I purchased my extended warranty through. I spoke with Anthony Pizzimenti at DOWC, and he couldn’t have been more personable, friendly, and helpful. Even though the repair technically wasn’t covered under my warranty, Anthony took the time to call the service department and ultimately covered a large portion of the repair cost. I truly appreciate the extra effort and customer service shown by Anthony at DOWC, as well as the support from David Barry and Manuel Guerrero at DePaula Chevrolet. It turned what could have been a frustrating situation into a very positive experience.

Larry Mango

★★★★★

a month ago

Shop seems to have great work flow, Richie explained the process and service needed to my truck and it was performed in a timely manner. Happy to say the shuttering or hesitation in the transmission are gone! Truck is working fine. Thanks Larry

bridget harvey

★★★★★

7 months ago

We worked with Damien who was extremely knowledgeable and made the entire process simple and easy to understand. His positive attitude and advice made the “nail biting part” easier to deal with. Overall everyone was very personable and nice to myself and my kiddos. Will definitely recommend to others!!

Lionel Jenkins

★★★★★

a year ago

I went to the dealership with a good friend of mine who was looking for a pickup truck. He found a nice, good clean used Chevrolet Silverado after the test ride we go inside, sit down. He winds up making a good deal on the pickup truck and the salesperson was James. James was pleasant up to date on Carfax of the vehicle. All the questions that my friend Bruce threw at him. He looked it up and came back within the answer. I was very impressed with James the salesperson so if you in the area looking for a nice, good, clean, reasonable price used pickup. This is the place

Deb

★★★★★

4 months ago

I highly recommend doing business with DePaula Ford. From first walking onto the lot to driving away with our vehicle it was great experience. The salesman Masood, the sales manager Jose, and the finance specialist Tracy we’re, in my opinion, exceptional. We never felt pressured or out of control; they were attentive without being overbearing. They answered all our questions and concerns, not giving us any “creative” explanations. We would buy vehicles from them again, no doubt about it.

EJ Smith

★★☆☆☆

2 months ago

DePaula's latest customer annoyance is letting you know they'll pass along credit card fees to you AFTER you schedule service with them online. I called DeNooyer Chevrolet, and they aren't doing this nonsense, so I canceled my appointment with DePaula and will be taking my truck to DeNooyer for service now. If DePaula wants me back, DePaula will incur a transaction fee that is not greater than the cost of my time and effort in arranging for cash payment if they'd like me as a customer: - Writing a check: $12 - Bringing cash to pay for service: $22 + a written estimate of the costs prior to my visit to the dealership. Thank you for your understanding.

Alvin Timothe

★☆☆☆☆

3 weeks ago

Went there for an ongoing problem with the remote start on my wife's chevy cruze. I was trying to explain to the automotive clerk that Ive been to a different chevy dealer for the same problem and that I had the invoice for the work I paid to have done but he cut me off saying there were no free services at his location. After he and I went back and forth about why he assumed I was her for free service or why would I pay twice for the same service from another authorized chevy dealer I asked for someone else to help me. The new guy informed me that they do not acknowledge services or warranties from a chevy dealer thats not theirs, but informed me that he would look. After waiting 2 hours for him to look he came back with a mechanic just to tell me what I already knew about the remote start which was why I was there and to hand me a 250 bill for "looking" at it. I didnt think they would charge me when I already told them what was wrong and had paperwork from another dealer stating it. I just feel the entire staff there that day was unprofessional and manipulated money out of the situation. I know its a diagnostic fee at places but I already had the diagnosis in my hand. I will never go back and ive told any and everyone that mentions car purchases or service not to go there if they want to be treated equally and fair

Claudia Harper

★★★★★

Edited 3 months ago

In November, my husband and I went to De Paula Chevrolet to get the tier fixed on our 2020 Chevrolet equinox. After the tire was fixed I said to my husband, let’s go and see if we are eligible for an upgrade.we ended up going to the same person that sold us that equinox his name is Dave Barry. He checked it out for us. Long story short, we were able to get an upgrade. Dave Barry has the one checked it out for us. Long story short, we were able to get an upgrade of a brand new 2026 Chevrolet equinox. We are grateful for Dave Barry for working with us again we were pleased with him the first time and even more so now thank you so much for all that you have done for us and your workmanship as a car dealer. You are a wonderful person with a beautiful character. We wish you nothing but the best. And also the young man that was working with you that day we can’t remember his name, but I hope that you let him know. We also appreciate him as well.

David Clum

★★★★★

3 weeks ago

De Paula Chevrolet Service Department is the very best doing business with up front & honest & would highly recommend them to take care of your Chevrolet as well letting you know about any & all Warranty coverage are still covered . Respectfully & Very Thankful David Clum Vietnam Veteran Navy Seabees

daniel attanasio

★★★★★

3 months ago

I just bought a 2024 GMC Canyon Denali from Bruce Hathaway, and the experience was fantastic from start to finish. Bruce is not only knowledgeable and professional, he’s someone you can genuinely trust. He took the time to walk me through all the features, answered every question clearly, and never once made me feel rushed or pressured. The whole process was smooth, straightforward, and actually enjoyable. I’m thrilled with my new truck and really appreciate how easy Bruce made everything. If you’re looking to buy a vehicle, I highly recommend asking for Bruce Hathaway.

Jackie Kalney

★☆☆☆☆

3 months ago

I had 2 batteries replaced on my vehicle in their service shop in July (I brought my car to them because I bought it there and had a warranty - which covered none of the issues). My vehicle continued to have problems so they directed me to a dealership for my make of vehicle. I did. I continued to have problems until my car just stopped running in December. I had it towed to the other car maker’s dealership and lo and behold they need to replace one of those same batteries again. DePaula has a 12 month warranty on the battery and labor, so I contact for them to reimburse the dead one in my car, but they will only honor the warranty if THEY do the replacement. So they will only do it if I have my dead car towed to them, so they can replace the battery and then ONCE AGAIN tell me to go to the other dealership.

joe maine

★★★★★

Edited 4 months ago

Our salesman Mo Toukhi was enthusiastic, knowledgeable and accommodating to our needs. He went above and beyond to make this deal happen including coming to pick me up at my house on the day we closed the transaction. The dealership itself was modern and fresh. The staff were friendly and encouraging from the receptionist at the door to the tech guy Ethan who explained the features of my new vehicle.