Discount Tire

Kelly Dzitko

★☆☆☆☆

6 months ago

I had a negative experience here. Corey, the employee who helped me, told me my wheel lock key didn’t fit my locking lug nuts—which was completely untrue. Not only was I able to fit and use the key myself, but even the Jeep dealership had no problem using it on my locking lug nuts. To make matters worse, it looks like they tried to beat my locking lug nut off with a wrench or some other tool, because it’s visibly damaged. Corey also promised he would follow up with me about purchasing a new key, but he never did. This goes beyond poor customer service. If employees can’t recognize a properly fitting wheel lock key, mislead customers about it, and even damage wheels in the process, that raises serious concerns about both their competence and their honesty. Tires and wheels are a critical safety matter, and after this experience, I genuinely fear for the safety of my friends and others who trust this location with their vehicles. Given the damage to my locking lug nut, I should seek reimbursement to have it properly replaced. Discount Tire must ensure their staff know their job and take accountability for their mistakes. Until that happens, I cannot recommend this location.

foster cathead

★☆☆☆☆

6 months ago

I've had it with Discount Tire. The quality of their service continues to decline. I bought two new tires. The TPMS indicator is on. I told them before I left. They said, "Honda's will reset themselves." I said, "It's a Hyundai." They said, "Yes, Honda." Needless to say the light is still on. Duh...

John Doberman

★☆☆☆☆

6 months ago

My daughter took her less than 1 year old vehicle there to get a flat fixed. They told her it had been fixed before and they did it wrong and they can’t touch it. The tire had never been fixed. Instead they sold her 2 new tires and she had plenty of tread left. Don’t send young drivers alone up there. Kent’s Tire on the other head told me to wait another 10k miles before switching. That’s where my business will stay

Earnell Brown

★★★★★

5 months ago

My rating is based on past and present experience. I have a discount customer for over 20 years. I send everyone that asked to discount and they always find a deal that fit there pockets.

Shelia Certain

★★★★★

2 months ago

Took my college child car in to get tires checked. Jose suggested that 2 new tires was needed which I suspected she travels a lot. I have been a customer for several years and trust their judgement

Aliya Castaneda

★★★★★

5 months ago

They helped me with my flat tire. I will say it was a long wait BUT they are very busy. I heard people complain about the time but yall remember appointments hold their spots ahead of time in the order that take on the car. So stop complaining they are working really hard and as fast as they can BE PATIENT.

Scott Ripley

★★★★★

3 months ago

Place was extremely busy, but well staffed. Service writers treated every customer well, and went above and beyond to get people just what they needed with multiple options. Will definitely return after seeing their customer customer service in action.

richard Mitchell

★☆☆☆☆

3 months ago

Quoted one price for service, day of service the price changes. While checking in for my appointment the service writer took a phone call in the middle of our conversation. Felt very disrespectful. Tristan was his name. The manger Jose wasn’t much help either. When I picked up my vehicle, all the doors were unlocked. Checking now if anything personal items are missing. Taking my business elsewhere

Julie Childers

★★★★★

5 months ago

Jake was AWESOME to deal with today. Went in unsure if we were having a tire issue and he and the team helped navigate us to a resolution for our issue. He even laughed (politely) when the hubby and I joked too much. Good job, Discount Tire!

Kyle H

★★★★★

4 months ago

Discount always takes care of us. We buy all of our fleet vehicle tires from discount. Not only for the statewide help, but the people. Find me another tire shop that will appease a midlife crisis by wanting your 37s off one truck onto another. Knowing damn well they likely won’t fit but needing to try to justify a leveling kit. Discount does so without hesitation and with a smile. Great folks, better service.

Chris

★★★★★

4 months ago

So I am actually writing this review based on the amazing and helpful customer service I received from this location. So I was actually driving back from Texas to my home in Colorado when I sustained a nasty blowout on US 287 just outside of Henrietta Texas, I requested roadside for my insurance company and thinking I was going to get there pretty quick went ahead and purchased a tire from this location. Well after an hour roadside still hadn't provided anything so I started making phone calls to get another tow service to get us to this discount so we could get this tire, unfortunately I could not get a local Tow Service come and get me and roadside assistance absolutely failed to deliver any kind of help whatsoever. Eventually a towing service I had contacted earlier called me and my wife back and was able to come and pick us up and take us to a local shop in Bowie to get our tire repaired, unfortunately it got too late for us to get to this Discount Tire so we were unable to actually get the tire Once my tire was repaired I made the long drive home back to Colorado, I called this Discount Tire store this morning and explained the situation and basically told them that I no longer needed the tire and inquired if I could refund it, I knew it was kind of a gray area because I live in a different state and it was purchased online, not to mention I could not be there in person to actually do the refund, however though the manager I believe his name was Jose was extremely courteous and professional and within a few minutes he got my refund process and was very kind and understood the situation, even though I didn't actually get to go to the shop and get my tire swapped out the amount of courtesy and professionalism I received regarding the refund process was 100%

Samuel Klick

★★★★★

a month ago

I’ve been to this location a few times and have always received great service from both the technicians and service managers. They are always willing to work with you and cater to your service needs. Top notch tire shop with fast quality service.

Robin Goss

★★★★★

5 months ago

OMG! This place is AMAZING!!! We are so impressed with how the entire team works! Jake was our Service guy, Dalton made sure pressure sensor was working and tire installer (sorry we didn't get his name) was extremely helpful, fast, courteous.This Team exceeded all of our expectations and more!!! We appreciated all of the help and great service while we were on vacation. Thank you!!

Tony kitchen

★★★★★

3 months ago

I was assisted over the phone by a gentleman named Dylan, and during my visit I was helped by a gentleman named Corey. Both were very professional and helpful. Corey came out to look at my tires before recommending which ones would work best for my car. He told me the work would take about 45 minutes, and it did. I received a notification that my car was ready, and when I arrived and saw the work completed, I was very happy with my purchase.

Kelsey Watson

★★★★★

2 months ago

To all the moms—if you have kids with you this is hands down the place to go. I’m 33 weeks pregnant with 3 kids 4 and under. I try to avoid situations like these with my kids but we were in a pinch today and the employees at discount tire were so accommodating and helpful! They made it so easy despite the chaos that comes with little kids and were very quick and efficient

Wayne Salls

★☆☆☆☆

2 months ago

Management is awesome and I have no qualms with them. Where I do have major issues is with the technician(s) actually working on the car. Either carelessness or laziness, but they scratched the hell out of my rims using the machine for new tires and when putting the bolts in. Every rim is banged up. It's my first and last time using this company. I've used Costco, dealership, Sam's Club, and even Walmart before with no issues. I don't understand why, but this place has been the worst experience so far. On top of that, the technician(s) over inflated my tires. The door clearly states 35 psi, but when I checked the air pressure when I noticed my gas mileage was significantly low (less than half what I normally get), come to find out they had inflated the tires to 40 psi. If you have no other options and/or don't care about your rims, then go for it. If you do care about your car I would find another location. Also, the name is a misnomer as this place isn't the cheapest, they're actually more expensive than Costco/Sam's Club etc. Just food for thought as you make your decision. Wish I had just gone to Sam's Club like I was originally planning. Lesson learned.

Ryan Walsh

★★★★★

a month ago

I'm not from the area, just here for work. I needed a tire rotation/balance. They were easy to set the appointment up with and didnt waste time working on my truck. The whole free tire rotation/balance, air pressure, and repairs at any discount tire as long as the tires were bought via the company is definitely one of the perks of Discount Tire as a whole.