Don & Harold's Car Care

Alex T

★★☆☆☆

5 years ago

they overcharge and will straight up sneak things you didnt ask for in the bill. came in for an oil change, got 2 new tires and a brake light. told them I wasnt paying and they unfixed what wasnt broken. Thats called cramming and is a crime! find a better shop

seadfreed

★☆☆☆☆

8 years ago

Uh OH... Steam coming from engine compartment @ idle, AAA towed from Costco Gas Station (Willow & Cherry), to Atlantic & Wardlow, upon RECOMMENDATION of my AAA Roadside Assist. NO engine light or High Temp on gauge, NADA! Just steam! Had it towed IMMEDIATELY! Arrival approx. 12:20p. Spoke with owner (Ken?), he mentioned his mechanics (Jason?), were all @ lunch. Ken did a cursory check of the engine compartment, found no problems. He then mentioned that it could be ANYTHING from a cracked hose to a blown head gasket, and all the NIGHTMARISH problems in the spectrum. They will have to "pressure" test the cooling system, I said NO Problem, that's expected. I then had AAA drive me home, NO problem! I got home and changed into a more suitable attire, then caught the LBT bus #103 from my residence directly to Don & Harold's. Elapsed time then was approx. 2pm upon arrival. My 2001 Mazda Protege was sitting JUST AS I LEFT IT!!!! I stood at my car (open hood), for about 5 minutes, all the time watching mechanics hustling to and fro, NOT paying an inkling of attention to ME. FINALLY, I went into the office, was asked; "can I help you, sir?", and I asked if my car has, at least, been looked at. NO, was the answer and was told my car is next in line for the "technician". I IMMEDIATELY asked for my keys and drove (carefully), home, about 1 1/2 miles. VERY poor customer service, VERY poor communication, albeit, very polite. When I first arrived, there were hardly any cars waiting. After taking the bus approx. 2 hours later, they were "suddenly", VERY busy while my car sat WITHOUT even ANY consideration whatsoever. Luckily, I have a mobile Mechanic that will fix. I feel that this operation will take advantage of any and all circumstances to THEIR advantage. If I could rate NEGATIVE, I would have NO PROBLEM!!!!!!!

josh Delacuesta

★★★★★

3 years ago

One of the best shops in SOCAL I trust these guys with anything that my cars need! Great prices and excellent service. Highly recommend them.

P Macias

★★★★★

10 years ago

AAA battery service center. RECOMMENDED by Client & AAA. I was referred to this shop by AAA as it is one of their battery service centers. After dealing with another one of AAA authorized battery service centers on Sunday I was a little skeptical upon arriving at this location to resolve my issue. In about 15-20 minutes from my arrival they tested my car battery and replaced it under AAA's 3 year warranty service. NO HASSLES, NO BS. Just QUICK SERVICE. ISSUE RESOLVED! :) I cannot say they were too friendly, but they did quickly resolve my issue above satisfaction. STRONGLY recommend this location as a AAA battery service center.

SHIELA HARRIS

★★★★★

Edited 2 years ago

The establishment and its employees are always pleasant and professional. They offer return rides and pickup while you wait for service. I am happy to do business with Don & Harold's they offer a personable type care.

Frankie Eteuati

★★★★★

3 years ago

They were very good and timely. Both of my cars run better than they did before. The people there are polite and straight forward and they saved me a lot if money by actually looking up my warrantee, on both cars. Not everybody does that. I left some stuff in my car too and nothing was stolen lol

Kim Smith

★☆☆☆☆

Edited 3 years ago

Should be a 0 star!! This place was disrespectful and put me in danger. I took my car in for radiator problems, they said it was fixed, go on your road trip. Didn't drive 40 miles and my radiator hose blew 😡 REALLY!! Had to have it towed again, took it back to Don and Harold's hoping they would make it right, but no! Ended up paying $2,100.00 for this repair; totally unexceptable. They should have found this problem the first time. Don't use this place, especially, if you're a single lady; they think we're stupid. I filed a claim to AAA because their great company should NOT represent this unprofessional facility.

Rusty Anchor

★☆☆☆☆

Edited a year ago

"This places quoted us a change of a part for $450. We went to another shop down the street and charged us $50." -Carolina Pena With such a monumental price discrepancy (from $450 all the way down to $50), what was the actual 'part' you needed? Supplying this information would have made your review far more believable.

Molly Groothuis

★★★★★

8 years ago

I took my car in for an inspection and it turned out that it was basically shot. They were very upfront about everything, showed me and explained to me everything that my car needed and were very polite and professional. As a girl it's hard to find a good mechanic that will explain the issues in plain terms and not try to pull one over on you. I would recommend this place to anyone looking for an honest mechanic that will give you a good deal.

love 2 teach

★★★★★

4 years ago

Don and Harold's have been servicing our cars for many, many years now. Over the years, they have worked on our various GMC, Chevrolet, Hyundai, and Toyota automobiles. In addition to routine maintenance, they have been diligent to diagnose problems that were not obvious, and have kept our autos running smoothly and reliably. It is great to have a local mechanic that we completely trust to be honest with us, communicate well with us, and keep us safe on the road. Don and Harold's auto shop is friendly, competent, and professional. We highly recommend them.

Peter Dyer

★★★★★

10 years ago

Fantastic service for the car and the customer. I've had my car in various spots around LA over the years, and though their all-star service costs a little extra, it's 100% worth it. Their reputation, consistency, expertise, clean shop, and quality customer service keeps me a customer with all my family's vehicles. The well-lit night-drop is convenient.

Mike Dondero

★★★★★

2 years ago

I had my car repaired at a AAA facility in Nevada while travelling. That began a 6 month fuel problem nightmare. After returning to LB, I took the car to Don and Harold's. They dove into the problem, one which they had never encountered. After 3 trips they fixed the problem (fuel tank damaged during Nevada repair). This repair took so long because we needed the car to travel to help family members in need. At every step of the way everyone was very gracious, professional, and courteous. They were not going to quit until they solved the problem. Angelo, the mechanic who worked on the car, finally spotted the problem. The Nevada shop had removed the check valve in the gas tank allowing the gas to flow back out the fill tube! This valve is built into the tank so I needed a new tank. Gas tanks are on back order with Chevy so once again Don and Harold's came through, searched for and located a used tank. They went above and beyond my expectations. The most amazing part is the cost. They spent countless hours researching and repairing and in the end I feel they undercharged me! Don told me the customer comes first and service is paramount. You will not go wrong here, I would give them 100 stars!

Stephanie Rogers

★★★★★

3 years ago

Someone had tried to steal my car! I first called and spoke to Ken. I had been to the local dealership and was very weary of mechanics being a single mom. Ken and Sal were extremely professional! They really made me feel comfortable from beginning to end! They really helped turned a horrible situation into a great experience with their company! I highly recommend to everyone especially single women that are looking for a trustworthy company!

Adam Orona

★☆☆☆☆

5 months ago

They purposely answer then hang up the phone or don't answer at all to avoid customers?? Wouldn't recommend!

Angel B

★★★★☆

6 months ago

Thank you Jacob for resolving a concern that I had . I have been a customer at the location for years. I was able to share some feedback and I truly feel that he was receptive . Looking forward to the progress of the location.

Diane Taylor

★★★★★

a month ago

I took my 2021 Audi A5 in for an oil change. Everyone who works there was friendly and professional! The work was done when promised and absolutely no up sell. Euro Car Clinic charged me $80 total and my Audi Dealer wanted to charge me $129 plus tax for an oil change. The shop manager, Doug, even gave me a lift home since their FREE shuttle was unexpectedly delayed. Outstanding customer service and a job well done! Thank you Euro Car Clinic!

Marelyn Hernandez

★★★★★

2 months ago

can’t say enough great things about Euro Car Masters. I truly feel like I’ve finally found a place I can trust and call home for my car needs. Mark has been absolutely incredible, honest, patient, and willing to help in every way possible. He took the time to explain things clearly, never made me feel pressured, and genuinely cared about helping me make the best decisions for my car. That level of integrity and kindness is rare. I’m beyond grateful to have met them. I will definitely be bringing my car here and only here for any mechanical or repair needs going forward. I 100% recommend Euro Masters over anyone else in the area, If you’re looking for honesty, quality work, and people who truly care about you and your car. This is definitely the place to Go. 🚗✨