About Business
East Coast Collision Body Repair is a leading Car Repair specialist serving the Jersey City, NJ, Jersey City area. They provide a wide variety of solutions, including Auto body shop, Auto dent removal service, Auto glass shop, and other Car Repair tasks. Boasting a solid 4.6/5 rating from 273 verified reviews, their reputation precedes them. As a locally-owned business in Jersey City, NJ, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Jersey City, NJ.
Google Reviews
Edward A. Vargas
★★★★★
2 months ago
⭐️⭐️⭐️⭐️⭐️ Five-Star Review – East Coast Collision Auto Body Repair Center (Jersey City) Unfortunately, my girlfriend recently damaged my car—a 2011 Mercedes-Benz ML 350 that I’ve owned and cherished for over 10 years. The damage wasn’t major, but it was enough to require a body shop. I was extremely upset and, to be honest, very hesitant about trusting any repair shop. I had a few sleepless nights worrying that my car would never be the same again. Since I live in Jersey City, we drove the car (it was still drivable) to East Coast Collision, and from the moment we arrived, my anxiety started to ease. The first gentleman who assessed the vehicle—later I learned his name is Chris—was professional, calm, and thorough. The shop itself immediately impressed me: clean, well-lit, organized, and extremely professional. I’m 56 years old and have been around long enough to know when a business is legitimate. This place is the real deal. While sitting in the passenger seat, another gentleman came down the ramp, introduced himself, shook my hand, and personally moved my car. I don’t know his name, but he carried himself like an owner or senior leader—polite, confident, and clearly someone who takes pride in the business. The whole interaction felt respectful and reassuring. When my car was pulled inside the shop, I saw the interior—and honestly, I was blown away. The place was lit up like a stadium. You could see every detail. There were several high-end vehicles being repaired, and everything looked precise and professional. This was not one of those shady, insurance-shortcut shops. This was top-tier, legit work. They sat me down, explained the entire process, and even coordinated an Enterprise rental seamlessly. At that point, I felt confident leaving my “baby” in their care. About a week later, I got devastating news from the insurance company: my car was declared a total loss. I was crushed. It felt like losing a family member. From what looked like minor damage—a scrape, a busted light, a bumper—the car was suddenly gone. I was in disbelief and honestly depressed. When we returned to the shop, we spoke with Chris and Marissa Riccardi, who I later learned are siblings and part of the family that owns East Coast Collision. Marissa stepped right up, took charge, and patiently answered every question we had. She and Chris explained everything in detail and made thoughtful recommendations—never rushed, never dismissive. I was stubborn and emotional. I wasn’t ready to let go of a car that had taken me everywhere—Florida, Virginia, Washington D.C., Vermont, Lake George, Pennsylvania, Boston, and countless trips throughout the tri-state area. That car was part of my life. Chris and Marissa showed genuine care and empathy. They helped me understand the situation and made an incredibly difficult transition much easier. They even allowed me time to remove my personal belongings, knowing how hard this was for me. Because of East Coast Collision, I can now move forward and eventually purchase my next vehicle—something I honestly couldn’t imagine doing at first. I give East Coast Collision in Jersey City a five-star, five-diamond review without hesitation. Hats off to Chris, Marissa, that gentleman who greeted me out front, and the entire team—from top to bottom. Even the atmosphere and cleanliness spoke volumes. Thank you for your professionalism, compassion, and integrity. I will absolutely recommend East Coast Collision to anyone who asks. @thatdominicanlife YouTube-Instagram-Tik Tok
Shanta Waller
★★★★★
3 months ago
After someone decided a red light was optional because they didn't see any cars coming Progressive suggested East Coast Collision for repairs and I'm glad they did! Everything was seamless, from reporting the claim, to the car rental right on the premises. Everyone was helpful and polite. They could do alittle better in the communication category, providing updates specifically; but all in all my car looked brand new when they were done and they even fixed something I wasn't expecting them to. Thanks East Coast Collision! I'll be back if something happens again and you will be highly recommended to everyone I know. 👍🏾👍🏾👍🏾
Rolf Pedersen
★★★
☆☆
2 months ago
Friendly, easy to deal with, and appears to be a family-run business. Unfortunately, the quality of the initial repair was disappointing. Panels were misaligned, paint damage from incorrect hardware being used, which required a follow-up visit after an accident where I was not at fault. I ended up covering rental car costs due to errors from the original repair, and some agreed-upon issues were still not corrected at the follow-up. I would have preferred the work to be done right the first time. Better quality control is needed.
BladeRunner2084 G
★★★★★
4 months ago
Repeat customer! I couldn’t be happier with the repair on my car’s trunk and bumper. From start to finish, the team demonstrated true professionalism, integrity, and pride in their craft. They took the time to explain the repair process clearly, provided a fair and transparent estimate, and delivered on every promise — even finishing ahead of schedule. The quality of the workmanship is exceptional — my car looks brand new again. You can tell they genuinely care about their customers, treating both the vehicle and the owner with respect and attention to detail. In a world where great service can be hard to find, this shop truly stands out for its honesty, skill, and customer-first approach. Highly recommend to anyone looking for reliable, top-quality auto repair!
Ray Hadi
★★★★★
a month ago
This family-run business ensured my Ford Bronco was brought to the same condition pre-accident. They were patient, friendly, transparent, and did an amazing job, down to the last detail. Couldn’t recommend this business any more. Kudos to Chris and his family + staff for maintaining such a professional business.
Edwin D
★★★★★
2 months ago
I recommend this location to get your car repaired. Great customer service and honest about everything. I open my insurance claim with my Acura MDX. These guys did a really good job on my Rear bumper especially with the paint match. Happy customer all around!
Francis San Gabriel
★
☆☆☆☆
2 months ago
Will never go back. This was a couple of years ago and is now just getting into writing this review. My car was involved in a hit and run. Mind you my car has never been in an accident before., damaged driver side fender and door because it was side swiped. When I brought it to their shop, they reported to my insurance that only the fender was damaged from the accident and the door was not part of it. I tried to tell the inspector from their shop that the door and fender was hit and even showed them the same paint transfer from the other car. The declined and insisted that it was not part of the accident. Will never go back!!! Ended up paying for the door repair myself.
Shakwan Duncan
★
☆☆☆☆
a month ago
I went to East Coast Collision in Jersey City looking to pay cash for service and had a very uncomfortable experience. While I was there, a woman came out and told me they didn’t want to do the work. The way it was said and the comments made made me feel judged based on my appearance and race, and like they assumed I couldn’t afford the service. As a paying customer ready to do business, I expected to be treated with basic respect and professionalism. Instead, I left feeling embarrassed and unwelcome. Businesses should treat everyone fairly and not make assumptions about who can or cannot pay. I’m sharing my experience so others are aware and so the company can hopefully work on how they speak to and treat customers in the future.
Kevin Raghunandan
★★★★★
3 months ago
I don’t usually spend time writing good reviews, but East Coast Collision Body Repair deserves it ! Excellent service and car repaired in a timely manner. Received vehicle back in a fantastic shape. They cleaned the car and it feels brand new! Great job ! 5 stars !
Emily Phillips
★★★★★
2 months ago
My car got hit a parking lot while I was grocery shopping and took my car here as it was on Geico’s list of places to go. They are wonderful. They explained everything to me and my car looks good as new! I highly recommend.
Rachel Masucci
★★★★★
a month ago
The team at east coast collision handled my car with more care than I could ever ask for! Estimates were accurate, repairs were timely, and most importantly- the car came back PERFECT. Best service, best people!!!!
Jason Guerette
★★★★★
a year ago
When I needed a body shop after an accident a couple weeks ago, Progressive mentioned that this place was in their network, so I checked them out and was blown away by the reviews. Let me tell you- everything here is absolutely true. Just got the car back today and it literally looks like it’s brand new again. Cannot recommend them enough!
jujubjones1
★
☆☆☆☆
a month ago
I was a cash customer and they messed up my car. They made it seem like they were doing me a favor with the lady saying they didn't normally except cash customers. They disabled the alert on my driver side door that would tell me that it wasn't closed. Rain would literally come through my driver side door and the window stopped working. It was a waste of money because I had to go to a different body shop to fix their mistakes.
Evy RIVERA
★★★★★
2 years ago
I’m very impressed with the customer service East Coast Collision has. The staff here are very nice and patient. I brought my car here after an accident. In almost 2 weeks it was done. I had called a few times to get an update and the person who answered the phone was always pleasant. I had minor damage but my car came out looking new. I def recommend East Coast Collision.
Barak Sahar
★★★★★
2 years ago
I couldn't be more pleased with the shop and the experience. Beyond the extremely detailed and professional work done on my car (see the before and after photos), the shop staff is so pleasant, kind, and accommodating. They worked with the insurance company directly and took care of everything. In addition, I asked them to work on other body issues with my car (regardless of my insurance claim) and they also did a fantastic job with a fair price tag. I hope I won't need any more car repairs in the future, but if I do, I'm just happy I can come back again to a place I can trust.
Stefanie Jackowitz-Robinson
★★★★★
4 months ago
Family owned repair shop. Everyone is friendly and caring, but also knowledgeable and experienced. Have been here twice for car repairs over the last few years. Very happy with my experience.
Dan Arriaza
★★★★★
4 years ago
Three P's: Punctual! Professional! Perfection! I brought my vehicle into East Coast Collision for repair after a typical NJ fender bender, and let me tell you, after a couple days of dealing with the insurance, my vehicle was repaired amazingly well and also, so well taken care of!! Thank you to Giovanni R. and the East Coast Collision Team for taking such great care of my vehicle. It does not look like it was even scratched from behind! Everything was amazing! My vehicle looks brand new and now even better than ever! They even DETAILED my car, and gave it an amazing wash from the inside all way to the tires, it looked sparkling new when I picked it up! Amazing!! I HIGHLY RECOMMEND choosing East Collision Body Repair for your next body work need or after getting into a jam from an accident. Trust me, you will not be disappointed! Before and After photos attached!
Oscar Fernandez
★★★★★
Edited a year ago
This place has been a pleasant surprise. We found it by accident in our search for information on how to fix our car at the best possible price and in an easy and practical way. With great patience they attended to us, answered all our questions, clarified all our doubts and took care of all the procedures and paperwork necessary to work with our insurance. And most importantly, they gave us peace of mind that everything was going to be fine and they would take care of any problems that might arise. Really appreciated. So far it's definitely a 5 star experience. I'll keep posting. They finished my car in record time (4 days) and the communications have been constant and very attentive. The quality of the job was very satisfying, even when a little detail araised they solved in a blink. All the staff put a lot of effort in a quality job and a satisfactory experience for us. The experience has definitely been amazing.
David “HuggyBear” Lewis
★★★★★
6 years ago
Deanna at the front desk is great very pleasant and courteous. A pleasure to talk to. Jay and his crew did excellent work on my Ford explorer. After the work was completed. My explorer looked like new. Completely satisfied. I recommend East Coast Collision Body Repair to any one who needs work done. The whole staff is great. Keep up the great work.
Samantha Evans
★★★★★
a month ago
The team here is fantastic! They fixed the damage to my car in no time and made sure everything was perfect. I’m really pleased with the results.
