East Lansing Auto Tech Complete Automotive Repair

Albert Tu

★☆☆☆☆

Edited 11 years ago

Here is the story, I gave my car to auto tech for full body paint job, the deal was $3500 and a work expand of 1 week. But after a week, the job wasn't done because "the paint wasn't good", and needed to repaint, then they charged me $3000 to buy new paint. I didn't want to, but wanted to get my car back ASAP, I paid. Another week after, the car was still not finished, so I went to the shop the check the process, but there was nobody for us, the garage was locked, I didn't even see my car. So I called them, I was very angry, and they apologized and promised to give a discount of $500, and fill up my tank. I was so mad that I put some reviews online, guess what, they called me and asked to remove them! And the attitude was NOT good! Another week after that, I finally got my car back. Since they promised to give me discounts, I went to do a spoiler installation there, after the should-be-finished-in-a-hour-but-took-two-days job was done, they suddenly asked me to "clear the balance of $500"!! Because they thought they were "losing money"!!Plus, in the whole process, the communication was so poor, I made most of the calls to ask what was going on with my car. I said about twice in my call that "Maybe I should call police or consult with a lawyer", they were like, "you go ahead and do that, I don't care! Nobody threatens me like that!" Well, if they have done nothing wrong, why would calling police considered a threat? I talked to a lawyer today, it was a shame that I wasn't prepared for a legal case and didn't have enough paperwork which they should provide. So I had no choice but to pay that $500, because I can't let them keep my car any longer, though it has been another 4 days since everything was done on my car. Anyway, this may be the worst experience since I went to college. (Hope they don't call me and ask me to remove this review this time)

Enver Hoxha

★★★★★

7 years ago

Been going here for years. On several occasions I’ve gotten second opinions from them after the dealership came back with an outrageous “problem” or repair estimate, and they’ve diagnosed something much cheaper (wiring versus a new fuel pump) or the same diagnosis with a drastically cheaper estimate. When I brought my F-150 in for a spark plug change (which Courtesy had charged more than twice their estimate years before when I’d first had them changed), they showed me the old plugs, and wouldn’t you know it: Courtesy had only replaced the 4 bad plugs and left the others. Of course they charged me for a full swap. This shop won’t rip you off loke the dealerships, and they’re fantastic with maintaining older vehicles. Check them out if you need a new mechanic, or next time you get an estimate that seems fishy. They’ll treat you right.

Josh London

★★★★★

11 years ago

I had a great experience at this place. My car had work done here several times. Brakes, window motors, oil changes, tire rotations, ect. With my car, the unexpected always happen at a time that I couldn't afford it to financially. But this place have great prices for the parts and labor. The customer service is always great and they get your car in and out in a timely fashion. That's why I keep coming back. I Definitely RECOMMEND Auto Tech!

Katie Burk

★☆☆☆☆

12 years ago

A while back I had a minor windshield wiper issue and came here to have it fixed. They replaced the necessary part. Shortly thereafter that part broke down. Despite being a new part installed by them just recently, they made me pay for the replacement. I've sinced moved away and had the same issue again. A competent repair shop just showed me the damage done by incompetent, rushed installation on both occasions. Not only were their repairs more harmful to my vehicle then helpful, their service was abrasive and rude. I had posted a negative review when their first repair job proved to be carelessly performed. When I tried to have the part replaced they accosted me in their main lobby with rude, offensive remarks and demanded I remove the review before they fixed it. I did, and was still charged exorbitantly for the repair that was only necessary due to their incompetence. I am reinstating my bad review with more certainty than ever. NEVER give your business to this shady, underhanded organization.

Dawn Long

★★★★★

9 years ago

We have taken 3 of our vehicles here and have been thoroughly impressed with the quality of work that Auto Tech delivers! Not only were the issues resolved , they were fixed in a timely manner and for a reasonable price. It's a good feeling to know that this company is honest and will NOT lie and tell you that things need to be repaired, when they don't. EXCEPTIONAL service!!

K Miller

★★★★☆

Edited 9 years ago

Overall, service was good. Price was fair, and any delays were due to the need to source parts from other places. One thing to note is that this shop is right next to another shop - East Lansing Auto Pros. I accidentally brought an estimate from the other shop into East Lansing Auto Tech thinking it was all one shop. While this was my fault, I do wish Auto Tech had noted that this wasn't their estimate when I was dropping the car off; they could have easily said that they would beat it and taken my business. It felt a little misleading. Otherwise, good shop.

Peter

★☆☆☆☆

7 years ago

Brought my car in for an A/C issue which they said would take 2-4 hours. The Neanderthal at the front desk couldn’t figure out how to reach me via phone so they ended up keeping my car over night without any form of notice. Then, once I picked up my car, after I refused their offer to dig around my car at an hourly rate with no prospect of diagnosing the issue, they returned my car to me in worse off condition than when I delivered it. Not only did the A/C not work, but none of my steering wheel functions work (horn, cruise control function, radio controls). When the issue was addressed they moved me to the back of the line with no guarantee of any quality customer service or hope of addressing their error today. Completely incompetent crew at this shop who don’t deserve your business.

Glenna Johnson

★★★★★

8 years ago

I've been a faithful customer of Auto Tech since I first moved to the area for college in 2008. When my battery died at a gas station just before a long drive home for Christmas, I asked the tow truck to take me to the nearest open shop, and thank god it was Auto Tech. My faithful '97 Grand Marquis, who finally had her last ride in 2016, had a lot of troubles over the years, and the friendly staff at Auto Tech always worked with me to get her fixed up as quickly as possible, and always always always worked with me when an unexpected and costly repair caught me in a tough financial spot (which was often, first as a broke college student, and then as an underpaid graduate student). I can't thank Jeff and his crew enough for the timely, friendly, and accommodating service they've provided over the years. They have my business until I no longer call Lansing home.

Ronald Lim

★★★★★

5 years ago

Jeff at Auto Tech was a pleasure to work with. He diagnose the problem with our BMW X3 and I never felt pressured to authorize any additional repairs. They had my car on the road the next day. The prices were as expected. Even after I had another issue a week later, he took a look at my vehicle and diagnosed the issue without charging me any fees for his time.

Elana Berusch

★★★★★

9 years ago

I've had multiple visits to East Lansing Auto Tech over the past few months and have had a fantastic experience every time. They've done little jobs like checking batteries and changing air filters free of charge, they've always met their deadlines, and are unfailingly friendly and polite. They also do a great job of explaining their processes so I've never felt misled. My most trusted garage in the Lansing area!

Alexa Kinnison

★★★★★

8 years ago

GREAT place. Noticed my car was acting weird so I scheduled a time to take it in. I was greeted with kindness when I dropped my car off in the morning and when I went to pick it up in the evening. I wholeheartedly appreciate the time each employee took to explain to me what was wrong with my car. I was initially nervous having to take my car in for maintenance because I know nothing about cars which some mechanics get annoyed with and brush you off as a naive girl. Never did I feel this way and I'm very glad I took my car to Auto Tech. Jeff was great and very kind with me. Definitely will be back if I ever need more work done. Highly recommend!

Obee Won

★★★★★

5 years ago

I had my 2006 Jeep at a different shop for a over heating issue. I was quoted over $6000 and told to get rid of the vehicle. I couldn’t believe it, I love the vehicle. I had auto tech take a look at it for a second opinion. Now I have read the reviews they have and went in totally open minded deciding to give the local business a shot. Jeff was who I dealt with. He was pleasant and professional. He (or they) conclusively found the problem, fixed it and my total bill was $731. I have driven the vehicle for a bit now and the problems were eliminated. So from a totally unbiased point of view, I felt that I was treated professionally, my concerns were addressed in a timely manner and the price was reasonable. I think what I was most pleased with though is the time they took to correctly identify the issue and call to explain it to me, asking if I wanted to proceed. I felt the other places I have had things before are in it for the ease of a buck and simply say a blanket statement of failure with no real testing or analysis done. If it is not an easy “money making” repair, the other shops really don’t want it. Auto tech took the time to figure out what the actual issue was. I realize that took some time and effort that may not have been “easy” and fast but they did it. So for that, auto tech, thank you. It’s nice to know I can take my vehicle somewhere and you’ll do what is needed to actually get me an answer whether I like the result or not. I wish more repair shops shared your values on that. Keep up the good work guys

Andrew Chegwidden

★★★★★

8 years ago

I've got a 2000 Jeep Cherokee that I've been bringing in for the better part of 6 years. I've had zero issues with their work or their pricing. Jeff has always been upfront with me about the costs and has been flexible with the pickup/payment. There are not a whole lot of places that will allow you to pick up your car on a Sunday after hours and pay on a Monday. I've recommended them to friends and family over the years and I wouldn't do that if I didn't trust their work

Joe Galardi

★★★★★

11 years ago

I recently had my brakes fixed by this shop and was impressed by all aspects of the services received. When I initially contacted Auto Tech and provided a summary of my car issues I was given two quotes that represented a simple brake pad replacement to a full brake rebuild. I called around and could not find one other local shop that could match the estimates. The scheduling of the appointment was very easy and the staff were very courteous and proactive in communicating the progress with my repair. Auto Tech informed me that I only needed the brake pads replaced, which was far less cost than getting the brakes completely rebuilt. I appreciated this because I have no vehicle repair knowledge and am at the mercy of the auto shops when it comes to what needs to be done with my car. Auto Tech has gained my confidence and future business.

CHERYL L

★★★★★

9 years ago

I took my car to East Lansing Auto Tech to have my brakes fixed. Ryan, gave me an estimate on what work needed to be done. Ryan was very patient and knowledgeable and explained to me what & why I needed to repair the brakes. Ryan gave me a written estimate before the repairs were started at a much lower price than the other two repair shops that I had called. And the other two repair shops could not do the work for 2 to 3 days & Auto. Tech. could repair them that day! They have three very qualified & dependable mechanics there daily. They were all very friendly and trustworthy! I will definitely recommend Auto. Tech. to all my friends! And when I need any cars repaired I will take them back to Auto. Tech. They've gained my trust! Thank you Auto. Tech. for the Great job repairing my brakes!

Tyler Thelen

★★★★★

8 years ago

I had an excellent experience at Auto Tech in East Lansing! After initially scheduling an appointment, I was able to come in a day early and they were able to accommodate me. I needed to get my brakes fixed, but had no idea exactly what needed to be done. Not only did they fix my brakes in less than 2 hours, but they told me that I didn’t need to have a complete/full brake replacement like I was expecting; this reduced the cost significantly. I was extremely impressed with the professionalism and service I experienced. There is no doubt I will be taking all of my vehicles to Auto Tech in the future. I would definitely recommend Auto Tech to my family and friends!

Juan Gonzalez

★★★★☆

7 years ago

These guys are knowledgeable and fair priced. They watched out for my son is 91 Jeep Grand Cherokee for the two years he was out here going to Michigan State. We just drove home from East Lansing to Pasadena California and made it in four days and that jeep that they maintained. Well done and thanks for being honest.