El Monte Collision Center

Arturo Sol

★★★★★

6 years ago

This place is awesome! Luis and Paula are extremely friendly and informative. Luis kept me updated via email with pictures for the progress of the job and everything's completely within time (5 days earlier than predicted). They reply to you really fast, too.

Ban Nguyen

★★★★★

3 years ago

My Tesla 3 was hit on the back by an other car. I brought it to Fix Auto in El Monte. After getting approval from my insurance , Fix Auto repaired my car . Fast, excellent work. Corina the receptionist at this auto body shop is friendly, she often gave me update on my car, I am completely satisfied with their work at FixAuto in El Monte. 5 stars

Jennifer Hernandez

★★★★★

4 years ago

Very helpful, called them after another place told me that they could not fix my car until January because of the problem with the Long Beach Ports. I called El Monte Collision Center and spoke to the manager Luis who was very nice and helpful. Emailed I'm pictures of the damage and he said 5 days to get my car fixed.

Lorena Benavides

★★★★★

7 years ago

I want to compliment this auto shop all the way around since the moment I walked into the office Paula welcomed me right away and was very friendly. I also want to thank Luis for doing an excellent job in taking good care of my car from the start to the finish He kept me up to date on a daily through emails and phone calls. He answered all my questions right away. He went beyond the call of duty to get my car back to me in less time than was expected and I’m not only grateful for that but also for the awesome job he did in fixing my car. I’m very satisfied with the kind of work that was done on my car. I will definitely recommend this auto shop to anyone that will need help with their cars. Way to go Luis! Keep up the great work you do!

Rhiza N.

★★★★★

4 years ago

Highly satisfied with the workmanship done with my car. El Monte Collision Center is nothing but AWESOME!! Very nice and professional team. Most specially Luis Rios for his daily updates regarding the status of the car’s repair progress. Paula Rivera for her step by step assistance from processing the paperwork for the claims with the insurance to arranging a rental for me. No wonder why they have such high regards from their clients — because they really are “Best” at what they do! And I’m proud to say that it was such a pleasure being one of their many clients.👍 Definitely recommend this company for all you folks who needs repair/bodywork done for your car(s). You won’t regret it!!..👍👏

Jessica Kennedy

★★★★★

3 years ago

I am very pleased with the service I received from El Monte Collision. Both Joel and Paula are amazing. Great communication and updates throughout the entire process. The body work done to my car is exceptional and it looks good as new. I will gladly recommend this company to friends and family in need of body work on their vehicles.

James Milan

★★★★★

Edited 2 years ago

My experience at this shop was great. Paula Joel and Luis are friendly and professional. They will make you feel comfortable. They went above and beyond taking care of me and my vehicle. I was also sent progress updates on cost and job status. My car looked great, showroom good. Big thumbs up guys! Jim Milan.

Jessica Huff

★★★★★

2 years ago

I wanted to say I am very satisfied with their service. They kept me up to date on everything that was going on. I recommend this place to anyone who is looking to get their car fixed. I also wanted to take some time to say their receptionist Paula was amazing!! I’m all about customer service and she is hands down the best. From the moment you walk in to the moment you leave she has a smile and is just in great spirits. She made sure I felt comfortable and work with me through all my concerns. She was also pleasant over the phone. I wish more businesses had a Paula. Definitely a great person.

Danny Dot Dot

★☆☆☆☆

Edited 7 years ago

The job was done okay, not the best repair. They "fixed" my driver side fender but it wasn't really properly levelled. They also replaced my driver side light, and it also wasn't properly levelled, and finally. The paint job or clear coat was done somewhat messy ( got the orange peel affect). It's somewhat hard to tell on a picture but it's noticeable when I'm with in 3 feet of my car. My bumper started to pop out after a month of going there for "repairs", I would never go back there again!

Cooking Healthy

★★★★★

5 years ago

When I arrived at El Monte Collision Center i was having a really bad day due to dealing with the insurance company and other car auto body shops that tried to get extra money out of repairs. I was greeted by Luis Rios and Paula Rivera and i have to say they were the sweetest and most welcoming and Professional. I felt like family there. My car was completely vandalized with key scratches all around the entire car and to make matters worse i also accidentally scraped the side while parking in a tight garage space. Luis took care of all of the damages even though Infinity insurance tried to charge me with two separate claims which was $2000. I was devastated and knew i could not afford this. Luis was so gracious to only charge for one claim for the vandalism and offered to fix the scrapes at no additional cost to me. After researching multiple auto body shops I went based off of the amazing reviews he received online and i am so glad i was not disappointed. Luis repaired all the scratches and scrapes and even took out the dents in my car and detailed the interior. When i received my car back i felt like the car looked better than when i bought it from the used car dealer. The black color is amazing and Luis even kept it in a room so there was no dust on the car while i was picking it up. i am so happy there are good hearted people in this world that takes pride in their work and attention to customer service and details. Luis also sent photos along the way via email as my car was getting worked on which took a lot of stress off for me. He even sent the car back to be polished a second time because it was not perfect yet prior to pickup. I also received my car on-time also and i like that they have a lifetime warranty on the paint. I would come back to this place 1000x again for future repairs.Thank you to El Monte Collision center for their amazing detailed paint jobs and customer service.

Joe

★☆☆☆☆

2 weeks ago

Horrible experience with this business! Do not trust this business to repair your vehicle. I regret choosing El Monte collision for repairs.

Kristal Munoz

★★★★★

a year ago

This review is long over due! I’ve been a customer for 6 years and will keep returning as needed. I’ve had the unfortunate fluke of getting into 3 accidents since 2019, all of them have hit my car from behind. Each time I have dropped off my car for repairs, they return it as if it is new. The process is so easy, they keep you updated through each step via email AND they are prompt to respond. I would like to add that this shop is family owned and they treat you as such, like family. Paula and Luis take care of YOU…I can say that with such confidence because they’ve done just that 3 times!! They’re about 25 minutes out from where I am located, but it’s worth it. They’re consistent, reliable and do quality work. I highly recommend this auto repair shop for anyone looking for one. Thank you Paula and Luis for your professional work and care.

francisco arechiga

★★★★★

2 years ago

The staff of this paint shop have a 5-star service, they take care of you very well from the moment you leave your car until they deliver it to you and they let you know what is happening very well explained.I am very satisfied with the work they did on my car. The work may be small but with that you realize the quality of the service and attention that they provide you

Alejandro Hernandez

★★★★★

6 years ago

Amazed with the work done of the car! color matching done perfect, polished up and detailed all around and even hooked me up with an interior detail as well. Will be definitely recommending family & friends to El Monte Collision, you definitely are treated like a human here compared to my other experiences with body shops which usually makes the whole situation stressful. They provided me with daily updates on the car, advised when parts would be coming in, provided me with the schedule of what my car was getting worked on next and just all around went the extra mile to make sure i was comfortable, taken car of and informed! couldn't be happier with the results and so happy to be driving my baby once again.

Ale Delfin

★★★★★

a year ago

Took my jeep here to get repaired through Kemper insurance, I searched it on my own. They referred me to a car rental that’s nearby. They were all helpful and communicated on the status of my car and any updates, whole process took a week from getting my car in, approval from Insurance and ordering the part. Very happy with the service ! I would recommend to anyone to come here! They’re a wonderful family ! Also, if you do go through insurance make sure you are constantly reaching your adjuster! It’s a pain to even get a response.

Claudia Ramirez

★★★★★

a month ago

Luis Rios made the whole process smooth, ensuring I felt comfortable. I was impressed by their commitment to going the extra mile and their clear communication. They made the process efficient and work quickly. I highly recommend El Monte Collision Center for their excellent and professional services.

Christina P

★★★★★

a year ago

I’m beyond happy with the service I received at El Monte Collision Center! The staff here are all very kind and treat you like family! Paula was so helpful and informative. Luis went above and beyond to make sure the process was as smooth as possible! Keeping me updated every step of the way! My vehicle came out looking brand new again! It doesn’t look or feel like it was ever in an accident. If you’re in search of a collision center, I highly recommend coming here, you won’t regret it!