Executive Volkswagen of North Haven

Amanda

★☆☆☆☆

4 months ago

I leased my Volkswagen here and the entire experience has been full of mistakes and poor communication. My salesperson, Jeremy, was brand new and clearly poorly trained. I was never instructed to remove the plates from my trade-in, something that any competent dealership should have explained. Because of this oversight, the plates were stolen off my trade-in and used for toll violations, resulting in nearly $400 in fines that I had to resolve myself. I was also incorrectly told that my lease included only one free 10k-mile service, when it actually covered the 10k, 20k, and 30k services. Around 20k miles, I brought my car in because another shop mentioned a coolant issue. VW briefly popped the hood, said everything looked fine, and sent me on my way without mentioning that I was eligible for my free 20k service at that time. I scheduled a 30k oil change thinking I had to pay for it, only to be told it was actually covered but that my brakes now needed replacement. I was then informed that if I had received the 20k service (which no one ever told me about), the brakes would have been fully covered. Instead, I paid $760 out of pocket. When I asked about service reminders, I was told VW doesn’t send them and that I “should have been informed at the start of the lease.” My experience leasing through executive VW has made it clear that both the sales and service departments at this dealership lack basic competence and communication with customers. Would not recommend this dealership to anyone.

Jordan Rossi

★★★★★

4 months ago

I had an amazing experience buying my new car here. Dexter, Jeremy, and Chris were all incredible to work with. They were professional, knowledgeable, and genuinely friendly. They made the entire process smooth and stress-free from the moment I walked in. Highly recommend working with them and buying a car from this dealership.

Lindsey Wilber

★★☆☆☆

3 months ago

If this was purely based on my experience ce with sales and parts (bought a charger converter), this rating would be 5*. However, the service department is drastically lacking. I love executive auto group. I’ve bought all my vehicles as an adult from them (executive Honda being the best). I’ve always had great experiences and help in service. Until now. I bought a certified preowned id4 on 11.10. Which means it should have no issues. However, it does. This latest one (I’ve had to bring it in two other times already. And got a loaner car WITHOUT ISSUE) the second time because they were going to have the car for 2 days. I called to see if I could have a loaner for my appt tomorrow bc I didn’t have anyone to pick me up. And I’m told “there’s a months long waiting list for a loaner”. Which seems odd, since I literally just got the loaner 2 weeks ago without hesitation. So my options are: just drive my CPO car with location issues (which causes charging issues and eversource rebate issues. And driving direction issues) hoping for the best, bring it there and walk my daughter to school from Seymour to north haven, or spend money on uber and Lyft. All while still paying my monthly payment and insurance. Makes sense…. The service manager is also NEVER available. At executive Honda, Joe (service manager) is always available via phone or in person. And is truly a joy to work with. That’s not the experience with this service manager. I guess I’m expecting too much for my CERTIFIED pre owned vehicle to work properly, and if it doesn’t, to have it repaired in a timely manner. Look elsewhere if you’re going to be depending on the service department to help if any issues arise. Bc it’s not coming.

Joselito Sanchez

★★☆☆☆

3 months ago

I have no comment with the staff who did the repair, the person who supposed to inform me as a.customer, about the loan car if my vehicle stays in the repair shop for more than a week, he doe not know how to provide proper service and proper communication. I f I did not call the Volks company , I will never know about it, then when I called about the loan car , his reply is "i cannot give you what I do not have", It is a first come first serve basis", if he had informed me the day my car is parked in the service, and booked me for the loan car, I should have not spent money for the uber and have not suffered my daughter walking to schoil and have not made grocery a burden, I just felt I am discriminated for not being white or not american. Simeone left me a.voice message and promised that I can have a loan car I was waiting but nobody contacted me again till I picked up my car, just disappointed, Hope your personnel undergoes a proper training handling customer and not look at the appearance of an indivudual, well there is another yellow warning that comes.and goes , i will bring it again to the service, and kindly if the car is defective , i beed your reccomendation to volks comapny to change the unit, THANK YOU

Ryan M

★☆☆☆☆

2 months ago

I brought my vehicle in due to ongoing infotainment issues with volume and connectivity. Although they claimed to have troubleshot the problem, nothing was actually addressed or resolved. No updates or meaningful diagnostics were performed. I was simply told to purchase an official Apple cable, which “might” fix the issue. It did not help and actually made the problem worse. The woman I worked with was also somewhat rude and appeared more focused on getting me out the door without a solution than on genuinely trying to resolve the issue.

Carolyn LOSTY

★★★★★

2 months ago

Fantastic experience. David has been my salesman for a bunch of years now leasing cars. He makes everything easy and smooth. Everyone i come in contact with in the dealership are always professional and friendly. Easy in and out. Thanks David.

Makayla Pugliese

★★★★★

5 months ago

⭐️⭐️⭐️⭐️⭐️ Outstanding Experience at Executive Volkswagen! My husband and I recently bought out our lease, and we couldn’t be happier with the experience. David (our salesman), Chris (the sales manager), and Dexter (business manager) all went above and beyond to make the process smooth and stress-free. David was incredibly helpful from start to finish — always kind, patient, and thorough in answering all of our questions. Dexter kept us in the loop and made sure we understood everything clearly, which we truly appreciated. And Chris made us feel valued as customers and worked with us to ensure we had the best possible experience. We left feeling confident, taken care of, and genuinely appreciated. We are so grateful for the entire team at Executive Volkswagen and highly recommend them to anyone looking for exceptional service!

David Cuadrado

★★★★★

2 months ago

Just had my wife’s Tiguan serviced 2 days ago. It was smooth from walking in to picking it up. No hassle and good communication. Marlene is always easy to talk to and even applied a discount before I brought in my coupon.

Buzz Schwartz

★★★★★

2 months ago

They were ready for my VWAtlas when I arrived and the work was done quickly. Marlena Anzalone solved a problem with my Fob while my auto was being serviced. Everyone was friendly, professional, and accommodating. I left pleased and happy.

Yolie Gibbs

★★★★★

2 months ago

I have all positive reviews for Executive Volkswagen of North Haven. From setting an appointment, dealing with the staff at the service desk and the service technician, very professional. I love the video review of the inspection of the repairs needed to be done to your vehicle. The cost was cringey for the repair but I was given whatever discounts that was available to me. I could feel the difference in the performance of my vehicle after the recommended repairs were made.

Mark H

★★★★★

2 months ago

Traded my Altima in for a 2025 Taos. Loved the buying experience. From sales to financing. No pressure. I’ve had my Taos for 1 year now and still love it with no buyer’s remorse. A great dealer all around !! My first lease. Was underwater with the Altima and they worked the remaining negative equity into the new lease payments.

rian ennis

★★★★★

3 months ago

I just purchased my second car with VW North Haven. This purchase was as enjoyable, if not better than the first. Alan was my salesman. He was very knowledgeable, and great with communication. He followed up many times to make sure I was happy with my new purchase. Scott and Dexter were both great to work worth as well! Everything was smooth and seemed way too easy. If you want a group that knows their stuff, does not pressure you and makes the experience enjoyable then VW North Haven is highly recommended!

Diane L

★★★★★

3 weeks ago

The one appointment/errand I don’t mind going to. The service area runs so efficiently including realistic wait times. Waiting area is comfortable, has plenty of room and phone chargers! As always, the service area administrators are a pleasure to deal with.

Elizabeth Capriola

★★★★★

Edited 2 months ago

It was my first time using the service department of Executive Volkswagon of North Haven sincei just moved to Connecticut and they were amazing, very professional and pleasant to work with. They took my car in at my appointment time which was great because other Volkswagen dealerships love to run not on time, extremely late with your appointments. They called me when they found an issue to inform me what it was and make sure it was OK that they fixed it. It was covered under the warranty, which was wonderful to hear and they got the work done in a timely manner. Nothing but a Terrific experience at Executive with the service department and I will definitely be coming back When I need service checks done again or have any issues. Thank you service department!!!

Audra Paganelli

★★★★★

2 months ago

This was my first experience with Executive Volkswagen’s Service dept and I was very pleased. Marlena, my Service Advisor, was so friendly and helpful. She explained exactly what was needed re: maintenance based on the mileage of my car. I was able to schedule my service appointment online for the following day, which was so convenient! The work was done in the time allotment it was promised and I was able to wait for it to be completed which was very helpful. Thank you, Marlena! While I waited, I met with Scott, Chris and David in Sales to discuss a possible trade-in/purchase. I wouldn’t hesitate to recommend Executive VW for both service and sales.

Anthony De Lucia

★★★★★

3 weeks ago

This was my third time leasing at Executive VW and it's always an easy process. David has been my salesman each time and he does a great job of explaining everything and making sure you get the car that's exactly what you're looking for. The whole staff are super friendly and I've never had any complaints.

Gianna Santangelo

★★★★★

3 weeks ago

Go VW of North Haven! Thank you Skip and everyone in the service department for providing excellent service when my car wouldn’t start! They were very accommodating of my busy schedule, took care of everything and kept me in the loop throughout. Car troubles can be stressful but Skip and his team did an excellent job making the entire process smooth and stress free for me. Appreciate you guys!