Ficarro's Auto Body

Melody

★★★★★

a year ago

Highly recommend Ficarro’s auto body shop! Very helpful and professional. Did great work repairing my bumper and working efficiently to get it done in a timely fashion. I will definitely use them again in the future.

Sandra Pearson

★★★★★

4 years ago

Blake and his team at Ficarro's did an excellent job on my Lexus RX 350 paint job. Fast, accurate estimate, friendly service and his price was within my budget since I wasn't going through my insurance, icing on the cake; they had a great coupon. My car came out looking nice again. Another happy customer!

Linda Levitt

★★★★★

2 years ago

I love Ficarro's! [Can one say that about an auto body shop??] We have bringing our cars here for years and would not think of using any other shop. When our insurance stopped using them, we stayed with them; when we moved further away, we still stayed with them. Every one who works here is highly professional, the customer service is unparalleled, they are unfailingly honest and trustworthy, and every time I pick up my car, it looks brand new again. How many businesses really deserve a perfect 5-star review? Ficarro's truly does!

Richard Greletski

★★★★★

a year ago

They did an excellent job fixing my front bumper and hood after a rough accident the other day. The whole process was smooth, fairly timely, and they even worked hand in hand with the insurance company to make sure the car wasn't held up at the shop. Would definitely use them again!

E S

★★★★☆

Edited 9 months ago

Ok this edit review is long over due. Let me first give a shout out to Marco the person that handled my complaint regarding my truck. I just wanna say to anybody that reads this, if you are ever in need of a car repair and you end up at Ficarro’s if you can please seek out Marco he demonstrates leadership in making things right for the customer, he tries to get to the bottom of any issues or problems that may arise. He has customer service skills when dealing with the public. His skill set is on point when explaining things on what could have happened in my case my car was damaged in an accident and prior to my accident my vehicle was in excellent shape. When I went to get my vehicle the first time it looked like everything was fine until I went to use the rear wiper and that’s when all hell broke out because the wiper damage my rear windshield. And for the manager to want to argue with me over what I know to be facts about my car, I wasn’t going to have it. The manager over at Ficarro’s is ignorant and he lacks customer service skills he has no clue as to what it is to represent a repair shop as to the position that he holds. He has no kind of leadership skills or experience on decision making and doing what’s right because instead of him saying ok let me check into this further he decides to wanna display his ignorance. This is why I say is when you know something to be true regarding your property stand on it and keep pushing forward until someone hears you. Marco ended up calling me and then from there after we talked he assured me that he wanted to get to the bottom of what had happened. I had already contacted my insurance company and they investigated my claim and it came back the damage had to come from the repair process and for me to contact the repair shop. Again I’m no expert in fixing cars all I know is that my car had no problems no dent dings nor damages prior to the car accident. What I did not expect is to be met with so much of hostility coming from a manager who doesn’t know me from a can of paint as well as I don’t know him. If I had to grade this shop on the basis of this specific manager Ficarro’s will fail each time because when a customer is paying for there vehicle to be fixed that’s all they want is just that to be fixed and for there concerns to be heard and not disregarded. Marco thank you for all that you did because had I not been persisted and had you not cared to get to the bottom of what happened my rear windshield would not have gotten fixed and , you would not have discovered that more damages was over looked on my vehicle that water was actually entering into the rear headlight which would have lead to more issues and damage to my car if only it would have been fixed right the first time and not overlooked. I realize that things do happen only to say that when a customer comes in and you the business is receiving their money treat them with respect and courtesy. Again Marco thank you for taking the time to take interest on making me whole again. Your actions exceeds the expectations on what it is to demonstrate and deliver a real customer service experience.

Junxue Jin

★☆☆☆☆

a year ago

First, their service staff was very nice and patient in communicating with me about the car's problems. That was good. Second, the way they treated my car was very hypocritical. They placed isolation paper on my driver's floor mats, implying that they didn't stain my floor mats. But at the same time, I found that my back seat was stained, and then I spent a lot of effort to clean them up. Also, they did not protect other parts when painting the damaged parts of my car, resulting in other parts of my car being affected by flying paint (for example, there were a lot of paint shops on the windshield). This is disgusting and disgusting, and I had to spend extra time to deal with these problems that they should have avoided.

J.D. King

★★★★★

10 months ago

Ficarro’s is the best. They are thorough and complete, extremely responsive to any and all questions, and very reasonable prices! Marcos, the service manager, knows what he is doing and is very easy to work with. Excellent service here!

Albert Brown

★★★★★

4 years ago

Ficarros painted my new front lip on my 2020 Toyota Camry and did an outstanding job at a reasonable price! I highly recommend them to service your automotive body work needs.

Rebecca Tamarana

★★★★★

a year ago

I recently had my car serviced at Ficarro's Auto Body, and I couldn't be happier with the results! My car looks absolutely beautiful now—detailed to perfection. The quality of their work is top-notch, and their attention to detail is impressive. On top of that, the customer service was exceptional. The staff was friendly, professional, and kept me informed throughout the entire process. If you're looking for a place that does excellent work and treats you well, I highly recommend Ficarro's Auto Body!

AD Williams

★★★★★

4 months ago

Above and beyond customer service from the manager, Pete. Such a kind and empathic person. Great communicator and listener. Keep doing what you do Pete!!!

Roger Cholewiak

★★★★★

11 months ago

I have been using Ficarro's auto body since the... 1980's... They've changed ownership, but today I saw that the level of care and attention hasn't changed. I needed a relatively minor repair for my grandson's car (he was visiting for Spring Break), and arrived for an estimate, expecting an appointment in a week or two - too long for him. Marcos came to us with one of his technicians, took a look, and asked if we could wait for 30-40 min, and they'd have it done! And they did! A beautiful job! They will continue to be my go-to as they continue the fine reputation (at least for me) that is Ficarro's Auto Body.

Hali Whittaker

★★★★★

8 months ago

Got my tesla model 3 performance fixed here a couple times. Good service and communication. Would recommend if you have an electric car and want it to get fixed in a timely manner. Great management and a good team. Thank you!!

Hazel C. Otarola

★★★★★

8 months ago

I had a great experience at Ficarros Body Shop with Marco! I was impressed with how professional and helpful he was. He took me in right away, and everything was done on time. My car was driving smooth and fast, like brand new! Excellent service, perfect timing, and a great atmosphere. I highly recommend this shop to all my family and friends!

A. Chaps

★★★★★

4 months ago

I had a solid experience at this auto body shop recently, and the primary worker there was instrumental in helping me understand what my vehicle needs, and had good availability throughout the day. I would definitely look forward to doing business with them again.

Krystal Cordero

★★★★★

6 months ago

Marco did an outstanding job with my oil change and servicing my car. He was professional from start to finish and took the time to explain what my car needed without making me feel rushed. Everything was done quickly and efficiently, and I left feeling confident my car was in great hands. It’s rare to find someone who combines skill with genuine customer care, but Marco and his colleagues really delivered. I’ll definitely be coming back for future services!!

Andrew G.

★★★★★

6 months ago

As I get older I thought I would wise up and go with the flow. Instead when something's not right I jump all over it. The opposite is also true. This body shop was recommended by my insurance company. I was pretty skeptical. From beginning to end this shop and it's people impressed me. My car looked so good I had to drive back to their location and tell them how impressed I was. My car looked better than it did when it was brand new. They even heard my remarks about the strange behavior since the accident and made sure to note it for the insurance company. They communicated extremely well and they made it a pleasure from start to finish. Thank you!

Jacquelyn Pillsbury

★★★★★

7 months ago

I brought my 2008 Toyota Solera convertible to Ficarro's earlier this month after someone backed into her, damaging two panels on the driver's side. They returned her to me looking better than before the accident, and communicated with me at every step in the journey. Even the inside was spotless. Thank you!