Chelsea Santone

Mr. Robert was extraordinarily helpful and kind. He thoroughly explained my options and was able to quickly accomodate me on the same day. I would recommend this shop to anyone!
★★★★★ a month ago

Trenykia Augustus

If I could give them zero stars, I would. I dropped my car off before work for a wheel alignment. I called to inquire on the status of my car at 10:50am and was told that they had not started and would be another 15 minutes on another vehicle before mine. I received a call at 11:22am that my vehicle was ready. Because this location is near my job, I walked down to get it at 12pm. I had to ask for the paperwork and the guy slipped it to me not discussing anything. As I left, I noticed the car driving the same as I brought it in. I checked the paperwork and it was not for MY vehicle. I turned around and went back to the store and asked for MY paperwork. I was told maybe it’s still on the printer…no paperwork. I asked if the work had even been done they assured me it was. I asked if they could reprint the alignment readings…the system somehow stopped working. Because my tire light was on when I arrived, I inquired why they hadn’t brought it to my attention…”oh we should’ve caught that” was their response. Just from research and experience, I know that an alignment takes longer than 15-20 mins., I also know for a business that specializes in tire repair/replacement they should’ve notified me of the tire light being on. I believe they did not perform the service at all. I will never recommend the Downtown Florida Street location to anyone. Each person spoke to me as if I don’t know my vehicle nor have I had an alignment before…when in fact I have a lifetime alignment due to my tires being staggered. All this to say, zero work ethic, zero customer service, zero time management for this location.
★☆☆☆☆ 2 months ago

CDB

★★★★★ 2 months ago

Shavon Humphrey

Efficient and friendly service each and every time.
★★★★★ 4 months ago

Itc No

★★★★★ 5 months ago

Meredith Taylor

Excellent customer service. Quick turnaround time. I got a flat tire on the way back to work on my lunch break, and the Firestone team at this location were able to replace the flat, 2 other worn tires and service my vehicle by the end of the day without an appointment! Highly recommend Firestone!
★★★★★ 6 months ago

Patty Haston

Very good people who are eager to please.
★★★★★ 6 months ago

Tara Turner

Took my car in thinking I needed to get my brakes done. To my surprise I was told I didn’t need them replaced yet. Most places would have just charged me for the service and/or replaced them without it needing to be done. The staff was friendly and I appreciate their honesty and will bring my future business to this location!
★★★★★ 8 months ago

Cynthia Arrison

I have been a patron of the Firestone located in downtown Baton Rouge for many years. The customer service at this location is second to none. The staff is always friendly and always helpful. John was especially helpful during my last visit: he listened to me describe a problem and made a suggestion for what he thought was causing the issue. He said if the problem wasn’t fixed, I should return and we can try something else. I am happy to report his suggestion (balancing the tires) fixed my problem. The wonderful customer service I receive and have begun to expect from the staff keeps me coming back to this location over and over.
★★★★★ 8 months ago

Monte Weathers

★★★★☆ 8 months ago

Odessa st andre

Got my 4 tires there
★★★★★ 8 months ago

the_hulk 392

Picked up a work unit today after being fixed and had a great experience. Little pricy but good service.
★★★★☆ 9 months ago

Gloria Laws

★★★★★ 10 months ago

Anastasia Kitsinis

I had my car towed here after my brakes went out & I was told that it would be almost $2,000 to fix. Had it towed to another shop & was quoted $650. The workers were nice, I just believe I was being overcharged because I am a woman who knows nothing about cars.
★☆☆☆☆ 10 months ago

Shavon Humphrey

Staff is always super friendly and assertively helpful! Very great experience each time. I have been frequenting the Florida St. location for over 10 yrs.
★★★★★ 11 months ago