Google Reviews
jeremy McGuill
★★★★★
3 weeks ago
I had an excellent experience at Firestone Complete Auto Care. From the moment I walked in, the professionalism and organization were noticeable. The new manager truly has this place locked down. You can tell there’s strong leadership — everything runs efficiently, the staff communicates clearly, and the whole process feels structured and smooth. They were upfront about pricing, explained the work in detail, and got my vehicle finished on time. The shop was clean, the team was respectful, and there was no pressure or upselling — just honest service done right. It’s not easy to find an auto shop you can trust, but this location definitely earned my business going forward. If you’re looking for reliable service with solid management behind it, this is the spot.
Anastasia Sykes
★★★★★
5 months ago
I had one of the most stressful days recently when I ran into serious trouble with my truck. A bolt had gone missing from my brake caliper, all the bolts on the front end were loose, and my front passenger tire even came off the rim. It could have turned into an expensive and dangerous situation, but the team at Firestone completely turned my day around. From the moment I arrived, they were professional, patient, and understanding. Even though it was a last-minute situation, they took the time to inspect everything carefully and explain what was going on. They didn’t just patch things up — they made sure everything was repaired properly and safely. On top of that, they helped me find a new rim the same day and worked efficiently to get me back on the road. What really stood out was how much they cared. After such a long and stressful day, their honesty, skill, and willingness to help meant everything. You can tell they take pride in their work and genuinely care about their customers.
Jilly Pia
★★★★★
3 weeks ago
Just had a new battery put in here today! From my first phone call to make an appointment I spoke to Chris, he was very friendly and helpful. I was checked in by Nick who was absolutely amazing, he was so professional, friendly, knowledgeable and truly cared. I also spoke with Ron who was very helpful and friendly also. I had a great experience and will be back and most definitely refer this shop to everyone I know! The customer service is top notch (not common these days) so it was nice to see respect☺️
Mia Reynaldo
★★★★★
Edited 3 weeks ago
Give Nick a Raise!!!! Declan(Jesus) worked on my car and he was very informative and helpful and helped me understand what was wrong with my car. Awesome young man Update on my review: Nick should still get a raise. He is such an awesome youn man. He really knows a lot about Customer Service and how to go above and beyond for his customers. Hunter though, he recently met him today when he called me about an open quote on my mom’s car and he told me about a deal they are running on open quotes more than $500 they get an extra $100 off. I said okay tell me more and he went into details on how he can get my very low quote even lower due to a deal there running on it. I went in as soon as he was done explaining it. As I’m waiting here in the lobby watching these two young man work I am so amazed of the customer service they both provide.Firestone and management I hope you know how good these two young man are. Thank you guys.
TNT Business
★★★★★
3 months ago
I had an excellent experience at Firestone Complete Auto Care thanks to Nick, the service manager. He was extremely professional, knowledgeable, and helpful from the moment I walked in. I brought my Dodge Challenger in for a radiator replacement, and Nick made sure everything was explained clearly, handled quickly, and done the right way. He kept me updated throughout the process, answered all my questions, and went above and beyond to make sure I felt confident about the work being done on my car. It’s rare to find someone who genuinely cares about both the customer and the quality of service, but Nick exceeded every expectation. The shop was clean, the service was efficient, and my car drives perfectly now. I really appreciate the honesty and professionalism I received here. I highly recommend this Firestone location, and especially Nick, for anyone who wants their vehicle in good hands. Thanks again for the outstanding service!
Kristin Albritton
★★★★★
3 weeks ago
Nick and team were great. Regular maintenance scheduling was easy, prompt and back on the road. No upselling except what was needed. He went out of his way to make sure all my settings were reset late on a Friday! Highly recommend.
Sam Morris
★★★★★
2 months ago
I had a great experience at Firestone from the moment I walked in - greatly appreciated Nick in Sales/Service. I was out of state and looking for a tire to replace a flat. Nick was very helpful and walked me through all my options - including patching (not possible in this case), single replacement, and 2-4 tire replacement due to AWD. He found me a tire that closely matched what I had. Unfortunately, I did not have the wheel lock for my vehicle and had to go to Toyota for the lock and specific tire to match the other three that were nearly brand new with low mileage. Even though I did not get a tire from there, Nick watched my vehicle until it was towed which allowed me to wait elsewhere, and he even notified me once it was picked up and on its way to Toyota. Thanks again Nick!
Katrina Franchina
★★★★★
2 months ago
So my husband and I originally took our Lexus to Christian brothers to get an alignment and they wouldn’t do it but the steering wheel was CLEARLY tilted to the right. So we brought it to this Firestone shop and the guys here went above and beyond! Nick, the service manager was awesome and super friendly and helpful. We actually have to bring it in again for more work and we will only be there when Nick is there! Great team of guys!! Highly recommend.
Tina Nichols
★★★★★
3 months ago
Great experience today at Firestone. Ronnie was very friendly and helpful, and the team was able to get me in quickly for service and got me back on the road within just a few hours with 4 new tires and a battery. Alignment and balance are better than they've been in a long while despite having bent a rim a few days ago. Great job!
Jesus Reyes
★★★★★
3 months ago
I have trusted Firestone with my cars throughout the years. Trusted them in Massachusetts and now that we live in Florida. I find them trustworthy, knowledgeable, friendly and attentive to my car needs. Its nice to be greeted with a smile and get the cars fix right at a good reasonable price. Dale is always in a good disposition to help through the process and provide much needed information and assistance. Highly recommend them.
Lisa Zezula
★★★★★
4 months ago
I had a wonderful experience at this Firestone located at 12400 Cortez Blvd. , Brooksville Florida, 34613 , thanks to the manager, Dale. He was incredibly helpful, patient, and very understanding of my situation. Dale took the time to explain everything clearly, gave me an honest estimate, and made sure I felt comfortable with every step. It’s rare to find someone who shows this level of care and professionalism, but he truly went above and beyond. If you’re looking for great customer service and someone who genuinely cares, ask for Dale. Thank you so much for your help — you made a stressful situation so much easier. Lisa Zezula
Alfonso Lozano
★★★★★
3 months ago
I came in this morning for an oil change, I was immediately greeted by hunter at the front desk and proceeded with a professional skill that should be taught to anyone who works directly with customers! A few moments after my brief yet pleasant encounter with hunter,my truck was taken to the shop floor and began being worked on. No waisted time,no standing around by a water container. The technicians working on the vehicle were proficient and professionals,Declan and jermany have the skills and work ethic that you only hear about! The shop went above and beyond by checking all components and finding my air filters needed changing. I received a call from Hunter suggesting the filters are changed, not telling me to change them or pushing a sell on me like most shops I’ve been to does. In all I will definitely be back and telling everyone I can about the amazing service and top of the line professionalism by Hunter and I high quality, skilled mechanics Declan and jermany!
Yvonne Michael
★★★★★
a month ago
I was at this store and was in a complete panic because I had low air in all of my tires. Nick took such good care of me and was so kind. I would absolutely return for service. Thank you Nick.
James Johnson
★★★★★
6 months ago
I had an outstanding experience at Firestone thanks to Dale, Nick, and Ryan. From the moment I arrived, the team was professional, friendly, and efficient. I brought my vehicle in for a synthetic oil change and to have all four brake pads replaced. Dale took the time to clearly explain the work that would be done and made sure I understood the details. Nick worked quickly and carefully, ensuring everything was done to the highest standard. Ryan double-checked everything and went above and beyond to make sure my car was safe and running smoothly. It’s rare to find a team that combines technical skill with such genuine customer care, but these guys delivered on both. My car feels great, and I left with total confidence in the service performed. I’ll definitely be coming back to this Firestone and highly recommend asking for Dale, Nick, and Ryan—you’ll be in excellent hands!
Jeff
★★★★★
2 months ago
I came in with a battery/electrical/wiring issue and they had me back on the road in no time.I'm terrible with names but the young and very thin gentlemen at the desk was very kind and optimistic and had a nice smile. All of the staff are young and very knowledgeable. Highly recommend. Very reasonably priced.
B Baker
★★★★★
3 months ago
I went in thinking I was going to check prices at a few shops around. Dale immediately greeted us with a smile. I explained what I was wanting, Dale knew right away what to show me, then gave me a price I was happy with. He’s very easy to deal with, I never went anywhere else to look. My new tires are on my truck and I’m very happy with them, and the service I received from start to finish. Thanks
John Bugner
★★★★★
3 months ago
Great crew. I asked last minute with just 3 hours till closing and they were kind enough to let me come in for a tire rotation. Didn’t try and upsell anything, and were super kind and cool guys. Professional but still relatable and cool people who will get the work you need done at a fair price.
Judy Rice
★★★★★
Edited 3 months ago
Great work. Great people. My Toyota with 200,000 miles runs great. And their credit card has 0 interest. Thank you! Hunter explained the issues and made recommendations. My car was serviced and out the door in a timely fashion. Harvey Firestone's quote about honesty is on the wall, and these guys implement that value in the work they do. I trust them! They do good work, at a fair price, always make me feel like a valued customer, and the credit card allows me to get the service I need. Thank you!
christialy Cabezudo
★
☆☆☆☆
3 months ago
I will not be returning to this location. The front desk staff was rude and unprofessional(older male with short hair). When I asked questions about my car, he responded with attitude and pressured me to approve work quickly because they close at 5 PM. I reminded him that my car has a warranty for free alignments for a year, yet he initially tried to charge me for it. After waiting four hours, I was told my car was ready but that I would need to come back on Friday (after Thanksgiving) for the alignment, despite the fact that I had two new tires on the back, making it unsafe to drive without the alignment. I did not feel safe leaving with my car in this condition. I highly recommend the location on commercial way! They are all very nice and explain everything detail by detail and don’t pressure you into any work.
Tampa Native, exploring the US
★★★★★
4 months ago
Firt time going there we had to get our entire AC system replaced, that wasn't great news to receive but Nick, the service manager, did a great job explaining everything. Second time going there they performed a diagnostic and we had to have the ignition coil and spark plugs replaced, again, not great news to deliver, but Nick explained everything so I could understand. Great service, will continue to use Firestone Complete Auto Care.
