Firestone Complete Auto Care

Emiline Gomes

★★★★★

4 years ago

This Firestone location is amazing!! Filled with great employees that are personable with great personalities. Dropping your car off is a smooth process and you receive quick responses on the best effective options to take. Evans the manger is efficient and professional, while being a straight shooter. You will be in and out! Highly recommend

LaDawn B

★★★★★

3 years ago

Went to Firestone with a flat tire. The manager and his staff were professional, knowledgeable and made me feel at ease. All are very important factors for us women who are afraid to do business in the auto/mechanic industry, as it is common for us to be taken advantage of. I just want to say with a huge and loud THANK YOU!!!! You made my day and I made it to work safely. I got a new spot to take care of my car. Thanks A Million #dope #ontime #reliable

Jonas Dumersin

★★★★★

5 months ago

I take proud to say that I am a loyal customer at Firestone and when on road trip there are never too hard to be found anyhow I will say this I met John here at the Brockton mass location is a wonderful individual with great costumer service skills..#TOPNOTCH

Ana Jiminian

★★★★★

2 years ago

I recently had my tires replaced at the Firestone in Brockton and I couldn’t be happier with the experience. From the moment I walked in, the staff was friendly, knowledgeable, and eager to assist. The installation process was quick and efficient. The technicians were clearly experienced and handled my vehicle with care. They also took the time to explain the details of the new tires and even offered some useful tips for maintenance. The pricing was fair and transparent, with no hidden fees or surprises. I felt like I got great value for my money. Additionally, the waiting area was clean and comfortable, making the short wait time enjoyable. Overall, I highly recommend Brockton Firestone services for anyone in need of tire services. Their professionalism, expertise, and customer-centric approach set them apart. I’ll definitely be returning for any future tire

Shimi Angel

★★★★★

2 years ago

I came with no appointment, on a Sunday! Place was nice very clean and quite. Everyone was very nice and they took me right away! Excellent service and fast! Definitely recommend!

Sage

★☆☆☆☆

3 months ago

Had my car towed here for a broken exhaust. Tow company left my car with the windows open, doors open, and keys inside the car. Firestone didn't move the car into the garage and left it that way overnight (even though the car was dropped off around 2PM), which resulted in my car being robbed. Firestone and the tow company went back and forth blaming each other without taking responsibility. Firestone also gave us a quote over the phone for the repair costs but didn't document it, resulting in the technicians scrapping the initial quote and telling us to completely disregard it. Promised to work on the car in the morning but still hadn't even looked at it by the late afternoon. Ended up needing to wire the exhaust up so we could drive it to another shop. Won't be returning again.

Kevin Fung

★★★★★

5 months ago

I got a flat tire and Firestone was one of the few stores that were open on a late Saturday afternoon. I called in and they took a look at my car immediately. Angel and Israel were exceptional and got my tire repaired in no time. Their customer service, attention to detail, clarity and speed have earned a lifelong customer.

coo sim

★★☆☆☆

a month ago

Asked to have car checked for wheel Bearing noise. These ppl said it’s the tire. Took it to a different shop and the problem was my actual wheel bearing and replacement of wheel speed! Do better! That’s absolutely unacceptable and dangerous to tell people that the noise they hear is just the tire?? Fix it. Just lazy people

Terah Evans

★★★★★

3 months ago

Went here December 22 in the morning and the guy that was working was phenomenal he went above and beyond to help me with my tire can't stop thanking this place enough also they were very professional and experienced

James Fenton

★★★★★

5 months ago

Always a great experience here, the store manager and service manager were a huge help tracking down the parts I needed even outside their network so I could still get my car for work the next day. I’ve been coming here for years and will continue to get my service done here.

Dulce Mendes

★☆☆☆☆

4 months ago

I went to Brockton Firestone to check head lights and engine line that was showing in my car and a little noise it was making. They charge me $150 for inspection. They said my car need oxygen, and brakes for over $2800, that the engine light was bc I need the brake and the oxygen. I said no I’m not paying all that my brake is fine I just had my brakes changed few months ago I just need the light and and maybe let’s try the oxygen to see if the noise will go away. They charge me over $800 for oxygen. The light they can not fix bc it’s wire problem. 2 days after the engine light came back on I call them they say they cannot do the car inspection to see what’s wrong because their machine wasn’t working 2weeks prior. So now my car is sitting here with the same problem and i pay them for inspection when their machine was broken they didn’t inspect my car at all and I pay over $800 for what exactly? Thank god I was smart enough not to pay over $2800. And what oxygen costs over$800 really. What do I do now I feel lied to and that I throw my money on the trash. And I’m pregnant I don’t want to go over and argue for my money. Ridiculous

Kim Newcomb

★★★★★

3 months ago

Husband went in today, tire light was on and kept on losing air. Ramadthan quickly took the car in, water tested the tire and found the nail. Had it patched and back on the road in a timely manner. Pleasant and knowledgeable. Will be back

Josh Hill

★★★★★

5 months ago

We were visitng from TN. Our AC compressor went out in CT. They diagnosed it and fixed it for us within 48 hours. Rama even drove me back to our Air BnB so I didn't have to walk 2 miles back. Then 24 hours after we got van back we got a screw in tire on a Sunday. They fixed the tire and had us on our way in 20 mins. Great team working there. They will take care of you.

Alex Dasilva

★☆☆☆☆

11 months ago

This is what Firestone will do to your car stay away. They have costed me time and money broke my key fob and refused to pay for it. I went in for tires and my vehicle did not work after. My windows they left down they covered with plastic and said this is the extra layer of security they have added since they broke my key fob. Stay away do not recommended to anyone

Keski Nance

★☆☆☆☆

2 months ago

Steve is very rude very dismissive and a liar. They had my car from 10am until 5:30pm with no results and lied to me and said the type of work I need done they don't offer mind you its front brakes and rotors threatened to call the police on me and have me arrested for trespassing all because I asked for an itemized receipt and he lied again and said he didn't have one how. Then got upset because I asked him to stop calling me home and address me by my name. Said I was argumentative because I asked questions and didn't just believe everything he said worst service I have ever experienced in my life

Michael Daly

★★★★★

a month ago

My wife and I got a Navigator from Carvana and the front two tires had tire rot. We went to two other shops who were recommended by Carvana for service and they would not touch our car because they didn't want to deal with SilverRock. Steve from Firestone in Brockton turned what was a nightmare situation into one of the best experiences I've had with any company. He not only was very prompt and explained the process in detail with us but he also fought for us to get not only all four tires replaced but also higher quality tires. A+ effort by Steve.

Licinio Pires

★☆☆☆☆

3 months ago

I normally never leave negative reviews and usually just take bad experiences as a lesson learned, but this situation was so unacceptable that I feel obligated to warn others. Firestone never once reached out to me with updates. Instead, I had to constantly chase them. They continuously lied, claiming it was “difficult” to reach my warranty company, SilverRock — which was completely untrue. I was able to reach SilverRock easily every time I called. Even SilverRock themselves stated that Firestone is a preferred vendor and should know the process, and they are now filing a complaint against this specific location. Every time I called Firestone, I was told someone would call me back with an update. Not once did they follow through. No callbacks. No communication. To make matters worse, they told my mother that the car was completed but then refused to release it. My father went to the Firestone location in person and was met with excuse after excuse from the employee there. It wasn’t until the following day that a manager finally stepped in and was able to resolve the issue and release my vehicle — yet even the manager failed to return my calls. The entire process took almost three weeks to get my car back due to poor communication, dishonesty, and complete lack of accountability. This was one of the worst service experiences I’ve ever had, and I will be escalating this to corporate. I would strongly recommend avoiding this Firestone location if you value transparency, communication, and basic customer service.