Firestone Complete Auto Care

Lee Labbauf

★☆☆☆☆

a year ago

DON'T TAKE YOUR VEHICLE THERE OR YOU RISK PICKING IT UP WITH DAMAGE! I took my Jeep Grand Cherokee there and when I went to pick it up, I noticed that they smashed the passenger side front fender. And now, they are denying to take responsibility and fix it. They are CROOKS!!! I wish I could leave Negative Stars!

Sami Abdul

★★★★☆

4 months ago

I’ve been here twice in a pinch and both times they were great ! I docked them a star because they scheduled me for 11am and didn’t get my tires on my car till 3 pm admittedly I made that appointment last minute and they were super busy but the service was still great and they showed me how to get a decent rebate on 1200$ set of tires.

Kaeleen Martin

★★★★★

6 months ago

I have always had a good experience at this Firestone! Doug and Morgan are very knowledgeable and helpful, and I have never felt like I am being ripped off. Very reasonable prices. I will keep going for my car needs :)

Todd Menard

★★★★★

3 months ago

Mr Doug was fantastic he was able to get great quality tire replacements for my feet vehicle in a timely manner. Definitely will come again when able

- NRPS -

★★★★★

4 months ago

I've been taking my cars to this location for many years. They are trustworthy, timely, and very friendly. From making appointments to calling from the side of the road with a flat tire, they are always ready to take care of whatever my car needs.

Andrew Poltorak

★★★★★

a month ago

Absolutely phenomenal service. Came in here at the last minute for a tire puncture and they got it done in record time Morgan was another level of great customer service! Will make this my new garage.

Randie Badalamenti

★★★★★

7 months ago

I think I spoke with a Doug on the phone to confirm my appointment and services, he was super nice. In store, Morgan was great. He made sure I knew what was going on at all times and what my ETA was in addition to just being a kind person. Price was good, time will tell whether the quality of their repair is good or not! Will use them in the future, I overheard that they have master level techs on staff.

Marie

★☆☆☆☆

4 months ago

This place it's full of disrespectful unprofessional staff. The only professional respectful person in this store it's Morgan. The rest including the store Manager Doug, One of the mechanics name Sean should not be working here at all. This is the one store where the employees do as they pleased including coming in to work under the influence of cannabis. This store it's Joke. Never in my life will I step foot in this place ever again. I will definitely be taking my car as well as my family member's will their car's somewhere where the customer's are treated with respect and priority.

Annette Perez

★☆☆☆☆

a month ago

Paid for a full service and tire rotation. Not only did they NOT touch my tires and lied and said they did (I can tell because of certain dots I have on tires were still in the same spot on the same tire) they also caused my oil pan to start leaking. They canceled my appointment numerous times leading up to this, I understand you guys are understaffed but this is ridiculous. If you can't do it, just say no.

Aigner Brown

★★★★★

a month ago

Morgan was Great!!!!! His customer service needs to be studied. I received knowledge as well as my car being handled with the best care possible you have to take your car here it’s a most.

Tim Finlan

★★★★★

a month ago

Stopped in on a Friday afternoon needing my splash guard reattached, got me right in as a courtesy check and had me out in 30 mins. Simple fix with a straight forward service. Guys here are always helpful.

Shea “ItsSheaOkay” Leo

★★★★★

4 months ago

I've been coming to this firestone for the past couple of oil changes and any information on my car that might help prolong the life of my vehicle. Doug at the front desk is super informative and helps ease the mind of a car owner when it comes to issues/questions. I used to live in midtown and now I reside on the west shore and I still prefer to take my car here, rather than anywhere else. keep up the great work everyone! love the firestone family.

Jay

★★★★★

2 months ago

I just love this Firestone! The customer service is great, the flexibility and accommodation is superb! I’ve been here several times and wouldn’t go anywhere else. Morgan specifically is amazing; always funny and interactive. I appreciate immensely the customer service here. Keep up the good work, guys!!

Dan Miccolupi

★★★★★

3 months ago

I cannot stress how incredible Doug and the rest of the team are! I got a flat tire on a Sunday and was worried that I would be stranded or have to pay through the nose for a tow and new tires. Doug and the team was accommodating and did not take advantage of the convenience in their being the closest option on a Sunday. They took great care of me to ensure all repairs were done at an agreeable fee. Truly amazing people.

Eugenia Russell Hargrove

★★★★★

6 months ago

I agree with the reviews saying quick, reliable service at this Firestone location. I needed the 20,000-mile service for an oil change and tire rotation. I called ahead to schedule an appointment and inquire if Firestone handled my vehicle type. I was in and out in about one hour. I edited in the clean and comfortable waiting room. Jake, Eric, and the other Firestone team members, thank you for the excellent car servicing experience Thank you for giving me a Firestone $25.00 off services coupon. I will be back in the fall for my vehicle inspection.

Bri B

★☆☆☆☆

3 months ago

Had a 3pm appointment. It was 3:47 before car was taken to Bay Area to start. It was 5:45 before 4 new tires were finished being installed. The price quotes over the phone before I made the appointment was $790 total price. When I went to pay at 5:45, the price was $853. When I asked about the price I was quoted, the man checking me out repeatedly said ‘I’m not from this store, I don’t know, there is no manager here and if I call a manager he won’t give me any discount codes’. So since we were traveling and from out of town and this appointment had taken almost 3 hours, I paid it. Left the tire shop with 4 brand newly installed tires. Got a 2 blocks away, car tire warning light came on saying all 4 brand new tires were low on tire pressure with pressures ranging 27,28,29, and 29. I stopped and aired all 4 tires to correct tire pressure! Drove several hours and stopped for the night at a hotel. Woke the next morning to low tire pressures (19,22,25,27) on brand new tires! Filled tires again to correct tire pressure! Went to drive car today (have not driven car with brand new tires on one week) with tire pressures 7,7,29,31. These are brand new newly installed tires. Filled tires again to correct tire pressure. I am very concerned that the new tires were not installed correctly or they would not repeatedly lose tire pressure!

Bethany Grace

★★★★★

2 weeks ago

My boyfriend went out there and expressed their wonderful service. Morgan Harris was a great help and provided exceptional service beyond expectations. Very helpful and did a superb job on our tires for our Tacoma. Thank you!