About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Chesapeake, VA, Chesapeake area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 4.3/5 rating from 344 verified reviews, their reputation precedes them. As a locally-owned business in Chesapeake, VA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Chesapeake, VA.
Google Reviews
Jan Harris
★★★★★
a month ago
I write these words to offer my most sincere commendation for the exemplary service I received yesterday and today, specifically regarding the care of my Tacoma. Monique is, quite simply, a paragon of professional grace. Her diligent work ethic and meticulous attention to detail were evident from the moment she began handling my Tacoma. However, what truly set her apart—and what I found most admirable—was her profound integrity. She had the courage and humility to admit when a question exceeded her current knowledge. By prioritizing truth over a quick answer, she earned my complete respect. She labored tirelessly to resolve my concerns, ensuring every nuance of the situation was addressed with poise. The hallmark of a truly great establishment is the seamless harmony between its staff. Monique communicated the complexities of my vehicle's needs to her management with such precision and clarity that when her supervisor stepped in, the transition was effortless. To be met with immediate understanding, without the wearying task of repeating my story, was a breath of fresh air. I am profoundly impressed by management and the entire crew at this location. In an industry where uncertainty often lingers, management at this store has cultivated an environment of transparency and reliability. I have found a team I can trust. That confidence is the greatest gift a service provider can offer. Thanks Guys!!!!
The Badger
★
☆☆☆☆
4 months ago
Couldn't even replace a lower radiator hose. The tech wanted to "choose his battles".. my wife did it no problems. They did do an oil change.. yet never even checked the cabin air filter. And when I picked up my vehicle check engine light came on. Had that checked out. Guess what. Oil pressure sensor... complained to corporate and was suppose to get a phone call. That never happened. Now just going to talk to an attorney. Apparently they haven't been sued enough.
urpurdy
★★★★★
a month ago
Trustworthy place to get car repairs. Didn't overcharge and only repaired what was really needed. Could have easily said I needed a full brake job but instead said I could get by safely with one rotor and brake pads. I thought for sure they would try to push new calipers on me but nope! They were honest!
Michael Hopkins
★★★★★
3 months ago
We have been going to this location for over 20 years. They have always provided great and timely service when we need them…for 8 different cars over the years and to my kids as they became adults and drivers. This visit was no exception. Thank you for being the consummate local car service provider to our family and our community!
Becca Lynn
★
☆☆☆☆
a month ago
They store your CC information without your knowledge or consent and charged $1900+ to my account fraudulently. When the employee was questioned about verifying a card before it being charged he said they don't see any of the card information on their screen, not even your name. So, how can this business process a charge where they can't verify your information? I was told the charge would be gone on Friday only to see it charged to my card this morning. I asked for the owner/manager to call me on Friday and still have not heard a peep.
Dominic Peters
★★★★★
9 months ago
I highly recommend this location, the staff is thorough and concise when they do the courtesy inspection. I trust them to do my Volvo oil change rather than going to the dealer. You make an appointment and they stick to it. Go see them.
James Potticary
★★★★★
2 months ago
Bob saved the day. I got a flat 40 min into a 6 hour drive to see my fiancée and he replaced the tire and got me back on the road in no time. Very profesional, very fair, very charitable.
Frank Jennings
★★★★★
6 months ago
They worked me in at the last minute for a tire that went flat and now needed to be replaced. Replaced tire quickly. Very pleased. I drove extra distance to have them replace my tire. They have always done good work.
Lori T
★★★★★
7 months ago
I can't say enough about how awesome everyone at this location is. Years back when money was so tight I needed air and was so worried I wouldn't be able to cover it if there was a cost. I literally didn't even have a dime to my name. The technician was so kind and took care of it. I'm thankfully a lot better off financially now and I've been going to this Firestone ever since. These technicians are so amazing. They are so kind and do an fantastic job. I highly recommend them to everyone who needs and work done! I sincerely appreciate them!
rrmqmc
★★★★★
Edited 4 months ago
Bob Conti and his excellent team at Chesapeake Square Firestone has been our go-to for automotive maintenance for about 20 years now. It means something to me when the owner recognizes you, and you know him, and you know that his technicians and management staff reflect his honesty, trustworthiness and values! We have never been disappointed with any of the many maintenance jobs that this Firestone location has done for us over the years from serpentine belt replacement, to tire changes, to frontend alignments to fluid flushes and everything in between. I highly, highly Recommend Chesapeake Square Firestone if anybody has an automotive maintenance need and your concerned about whether or not the work will be done right, at a fair price and by competent and honest individuals. This is the place to go!
Michelle LaPointe
★★★★★
2 months ago
Service was excellent. They fit me in no problem for an emergency tire repair. I would definitely recommend and return!
Jamila Sears El
★★★★★
6 months ago
Great service received, above and beyond measure. Always have received great service, which is why no one can provide better. Please go easy on the Techs and make an appt before having work done, it makes it easier for them to do what needs to be done for your vehicle. You may go in person or go online and schedule an appt. The work will be done and you will be comfortable at the same time, it's a win-win for everyone.
Travis Tucker
★★★★★
6 months ago
I really appreciate the service I received at this Firestone location. The team took excellent care of my car, and the wheel alignment adjustments made a noticeable difference. The work was done much better than at the other store I visited previously. Thank you for the professionalism and attention to detail.
PAT KELLY
★★★★★
4 months ago
Initially came in for full tire replacement, team members told me only 2 really needed to be replaced(2 still had at least 20k miles left). I appreciated their honesty….and the money saved….$500!!!
Aaron Speed
★★★★★
8 months ago
Firestone took great care of me. I made an appointment to have 4 new tires installed. I had a death in the family and they fit me in the day before the appointment. The professionalism, level of detail, and patience in explaining everything is unmatched. Even though they were understaffed and it was 90 plus degrees they were able to get vehicles in and out. I would recommend this establishment to anyone needing automotive needs.
Chess Harris
★★★★★
Edited 3 months ago
You’ve provided over 2 decades of exceptional vehicle maintenance services for our family and continue your superb professional services. Thanks. From alignments to front end component replacements to brakes…always first class service at a very competitive price. Thanks. You have us a loyal customers !
Anthony Martinez
★★★★★
a month ago
I have been using Firestone for my personal vehicle and also company vehicles. They have always been professional respectful of my time and done a great job on all repairs.
Dianna Simms
★★★★★
9 months ago
Great experience, as always! I always get my tires and other work done at this location. It was time for tires this month, and I could go closer to home, but I have found everyone at this location to be very knowledgeable, kind, and patient with all my questions. The store is extremely busy, but Mr Conti, the manager, always focuses his attention on me as a customer and on looking for the best options and prices to suit my needs. Because of the great service I have always received, I will continue to make the 40-minute drive to get my tires and other services done here. I am a very satisfied customer..D.Simms.
Lola Sade
★★★
☆☆
5 months ago
An oil change takes about 15-30min. Having to drop off a car for an oil change due to over booking appointments is insane. Dropped car off at 10a and they closed at 5p. My car wasn't even touched until 4.45p or so 🙁 I would rather go elsewhere. My stars are for the guy that helped me out
S P
★★★★★
9 months ago
Another great experience at the Chesapeake Square Firestone! From the moment I walked in, I was greeted with warm smiles and genuine friendliness from the staff. Even though the shop was very busy, the team was super efficient and kept everything running smoothly. The work was done professionally, thoroughly, and in a very timely manner. The waiting area was clean and comfortable. This Firestone location has definitely earned my trust and my business over the years.
