Firestone Complete Auto Care

Marina ES

★★★★★

4 months ago

Great experience at Firestone Jurupa valley, recently got an oil change and wipers replaced, the service was very quick and easy. Patrick in the front lobby explained everything well, checkout was simple this location is always providing reliable, honest service.

Eric Juengling

★★★★★

3 months ago

Had a great customer experience today. Called in with my issue and Kyle told me to come by so he can scan my suv with their computer. He stepped out of the office and ran tests to see what the problem was and helped me work towards a fix.

Gabi

★★★★★

6 months ago

I had a great experience at Firestone in Jurupa Valley. I brought my car in to get a tire rotation and alignment. Joey took excellent care of everything. He walked me through what needed to be done, was super friendly, and made sure the work was done efficiently. My car drives so much smoother now. The whole team was professional and welcoming. I definitely recommend Joey and Firestone for any car maintenance.

Y_U_HATIN- _

★★★★★

a month ago

Came in for my battery, and the staff was very professional and courteous, If you guys need help ask for joey and Kyle were a big help.

blanca quintanar

★★★★★

3 months ago

Great customer service. Saved me money by offering me a road hazard package.

Savanna

★★★★★

3 months ago

Kyle and Patrick are awesome!!!!! I live a few blocks from the market location and have had bad experiences with the store manager Tim, but I called limonite and they were MORE than happy to help. Quick and easy, thanks Kyle again for being so helpful!

Rico Suave

★★★★★

6 months ago

Firestone Complete Auto Care is a widely recognized auto service provider with a mixed reputation among customers, but the personal service offered by employees like Kyle Machen can make a real difference in the experience. Many customers rely on Firestone for everything from routine maintenance to complex repairs, and some report positive interactions and efficient solutions thanks to dedicated team members. Kyle Machen’s Service Excellence Despite the overall mixed ratings for Firestone, individual service can stand out. Kyle Machen, serving as a Service Manager at Firestone Complete Auto Care, is known for his professional and honest approach to customer assistance. Kyle’s commitment to providing personalized support and transparent communication ensures customers feel valued and understood throughout the repair process. His hands-on involvement, attention to detail, and willingness to go the extra mile frequently turn routine appointments into positive and memorable experiences. What Sets Kyle Apart - Clear, effective communication at every step of service. - Readiness to listen and address customer concerns quickly. - Problem-solving mindset, even for challenging repairs or unexpected issues. - Knows how to make each customer feel respected and cared for, ensuring satisfaction and loyalty.

Alberto Velasco

★★★★★

3 months ago

Kyle provided exceptional service; he was both professional and highly efficient. The work on my vehicle was completed ahead of the anticipated schedule. As a long-standing customer of the shop, I've observed a significant and positive enhancement in the overall atmosphere and client experience recently.

Laura Lemus

★★★★★

4 months ago

I had an issue with my car, and the team at Firestone was incredibly helpful and professional. They diagnosed the problem quickly, explained everything clearly, and got me back on the road in no time. The staff was friendly, honest, and went above and beyond to make sure everything was taken care of. I really appreciate their great customer service and expertise — I’ll definitely be coming back for future maintenance and repairs. Highly recommend!

Shreks 1

★★★★★

4 months ago

Firestone did an amazing job regarding the repairs of my vehicle! I had to leave on a business trip and wouldn't be able to pick it up until a week after the repairs were completed. They kept the vehicle until I returned from my trip. I would recommend this Firestone location to anyone that needs any type of vehicle service. Kyle and Patrick were very helpful.

Adriana Palos

★★★★★

2 months ago

Kyle and the other technicians were working hard on this night (1/17/2026), going past closing hours to get everyone's cars done. I have yet to have a problem at this location after coming here for almost 10 years. Solid work with great customer service per usual 👍

iridian martin

★★★★★

3 months ago

Came to Firestone for new tires and Kyle really helped me out. As a woman, I sometimes worry about being upsold, but Kyle took his time to explain everything clearly and honestly. I really appreciated that. Great service, fair pricing, and fast work. I’d definitely recommend them to anyone!

Greg González

★★★★★

3 months ago

Tyler the service manager was phenomenal! We weren’t able to secure the necessary financing for the tires we needed but the firestone staff (especially tyler) was so amazing. I didn’t see them once in person, had to do everything over the phone and they helped me do it. I had to tow the car here at 10pm and then they did the assessment and gave me a fair quote. i could not have had a better experience with these guys, they are always my first stop when i need help with my car!

Darlene Mejia

★★★★★

2 weeks ago

First time bringing my car here. I made an appointment online a few days prior. They took my car in immediately for an oil change. Kyle was upfront about time and cost. After inspection, he did advise of the need for a couple new tires, which I was aware of but hope they were as bad as was presented. I'll be back for future car maintenance. I felt like communication was clear my car was taken car of.

Harrison Hen

★★★★★

a month ago

Patrick made setting up an appointment quick and easy, making the process very convenient. Thought it was my car starter that was an issue, but it turned out to be my battery. Thanks to Joey for this rapid diagnosis, I was able to save at least half the amount that I was planning to spend. Communication was clear and to the point, and they make sure to ensure us that we were in good hands.

Dustin Eguiluz

★★★★★

3 months ago

These guys are the best around! Anytime I ever need something for any of my vehicles, Kyle takes the time to explain things to me in a way that makes sense. The customer service here is great and always timely. Thank you guys!

Patrick Romero

★★★★★

a month ago

I wanted to take a moment to acknowledge a team of employees that helped me with my 2016 Mercedes E350! Joey, Sam & Patrick are all great people to have take care of my vehicle. Joey was able to communicate quickly and update me thoroughly about the process & what the conditions of my ride was. Sam & Patrick kept me informed and made the job happen as quickly & efficiently as possible. Honestly, I do appreciate positive attitudes in the work field, especially in the world we live in today! I am not over exaggerating when I say I genuinely appreciate people who are here to help & not delegate or pardon customers concerns. Thanks fr to all you guys & I hope this encourages the managers above these three to recognize & acknowledge the good worth ethic that they have. I’ll be back for my tire rotation!! Work done : wheel (rim) replacement and two new tires installed!