About Business
Conveniently located in Pembroke Pines, FL, Firestone Complete Auto Care has established a strong presence in the Car Repair market. They have specialized expertise in Tire shop, Auto air conditioning service, Auto repair shop, making them a top-choice Car Repair specialist in Pembroke Pines. Backed by 481 satisfied customers, they currently hold a prestigious 3.5/5 star status on our platform. They take pride in serving the diverse needs of Pembroke Pines, FL residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Firestone Complete Auto Care is the go-to destination for quality and service in Pembroke Pines, FL.
Google Reviews
Kristie Schaltenbrand
★★★★
☆
6 months ago
I had a very positive experience at Firestone, thanks to the exceptional customer care provided by Charlotte. As a woman, it can often be intimidating to bring a vehicle in for service, as we sometimes feel overlooked or taken advantage of. However, Charlotte immediately made me feel welcomed and at ease. She clearly explained the issues with my vehicle, ensured I understood the necessary services, and consistently demonstrated professionalism, knowledge, and courtesy throughout the entire process. It was truly refreshing to see a woman in a leadership role in an industry that is typically male-dominated. Charlotte's presence and approach made a significant difference in my experience, and I hope to see more representation like this in the future.
Jovanna Romero
★★★★★
2 weeks ago
Cezar is the right person to help you here at Firestone. He truly has excellent customer service, knows what your car needs, and will explain what your vehicle requires in the best way for those of us who don’t have much knowledge about the automotive side.
Kenya Wagner
★
☆☆☆☆
11 months ago
Had them open the hood of my car because it was stuck to a prior issue. They had left the hood of my car open. While I was driving on the freeway it flew open and almost ended me and others lives. My windshield also got cracked in the process due to negligence. The hood of my car flew open on the freeway due to them not closing it and saying “it would lock again if it closed.” Causing me to not be able to see and the hood of my car cracking my windshield on the highway. They are not taking accountability for what happened and what could have possibly happened to me. The whole hood of my car flew up while I was driving and got stuck in my windshield. I wouldn’t recommend coming here. When I tried speaking to someone on the phone about this situation he took no accountability. But if something did happen ( thankfully it didn’t ). It would have been on this companies hands due to negligence on your end. I do not want any legal problems, but being the reason my wield shield is now cracked and then not taking accountability is disgusting. I wouldn’t recommend coming here for any type of service. Truly terrible.
Dona Elliott
★★★★★
3 weeks ago
Staff is so friendly and helpful; the manager of the store is always available to answer any questions, and she always helps others when they are busy. She is a real leader that others will follow, very, very impressed with this woman!
Carmen Portela-Suarez
★★★★★
3 months ago
Excellent experience with Cesar. When I called the store, Cesar immediately picked up and took care of my needs. He told me to come over the store that he will take care of me. Once I arrived to the location, he greeted me and said, “thank you for coming” with a smile. Excellent service like that makes people wanting to come back.
Dre
★
☆☆☆☆
2 months ago
I arrived at around 3:30 well before their posted closing time of 5:00 PM, needing urgent tire service the first time and a wheel alignment the second time. The shop was still open, but the representative named Cesar told me they couldn’t help because they were ‘too busy with workload’ and already backed up. They refused to even look at my car or squeeze me in for a quick fix, even though I was polite and willing to wait. I ended up having to leave with the same problem twice and go somewhere else, wasting time and risking safety on the road. Extremely disappointing customer service — if you’re closing at 5, you should be able to help customers who show up before closing. Won’t be back.
Shakeira Greaves
★★★★★
3 weeks ago
Best Firestone in Pembroke Pines! I can always stop here to get my services done. They work fast and efficiently and always advise you on what is best for your car!
David Gutiérrez
★★★★★
2 months ago
Joe, Cesar and Kendall are very professional. I been taking my Alfa Romeo and Santa Fe here for years. Honest, knowledgeable, and genuinely cares about doing the job right. They took the time to explain what was needed (and what wasn’t), gave fair pricing, and finished the work when they said they would.
John Whitt
★
☆☆☆☆
a month ago
Made an appointment for a Vehicle Inspection visit. Got there 20 minutes early. Two hours later my car was still sitting where I parked it. Pointed out my car had been forgotten. Got a lot of surprised looks and a promise they would have it inspected an hour later. After it was supposedly inspected and was given the keys.I got a block away before noticing a brake light failure warning. My brake lights were fine before taking the car in! I When I returned and told them about the warning light, they told me I would have to pay to get it fixed. Some Inspection visit! This was the location on Pines Blvd in Pembroke Pines, FL.
Nelly S
★★★★★
3 weeks ago
Cezar and Charlotte are exceptional Staff at Firestone always continue to give excellent service. They work with all budgets and work efficiently to fit your schedule. They were a lifesaver for my daughter’s car today.
Valeria Londono
★★★★★
a month ago
Charlette provided amazing customer service during my tire service appointment at Firestone today. She was incredibly helpful, professional, and genuinely kind throughout the entire process. She made everything easy and stress-free, and I truly appreciated her clear communication and positive attitude. Thank you, Charlette!
Alec Kruki
★★★★★
2 months ago
Andrew was the mechanic that took care of me, and he got my car back on the road with a quickness. Not only did the team at Firestone accept me with ten minutes notice after I had a tire blow and changed over to a donut, but they had all four tires changed AND an alignment done in less than an hour. Highly recommend anyone to this location!
Mel P
★★★★★
2 months ago
I had a really positive experience at this Firestone location on Pines Blvd. The staff was friendly, knowledgeable, and took the time to explain everything clearly, which I truly appreciated. They kept me updated throughout the process and made what could’ve been a stressful situation feel easy and handled with care. Great customer service — I’d definitely return and recommend this location to others.
Patrick Smith
★★★★★
4 months ago
Very satisfied with the customer service and overall experience. I ordered tires through Tire Rack and had them delivered directly to the store. Even though my installation appointment was scheduled for two days later, I stopped in early and the store manager, Charlette, was able to fit me in the same day. The team installed the tires while I waited and handled everything professionally. Big thank-you to Charlette and the staff for the excellent service.
Raul Hernandez
★
☆☆☆☆
a month ago
This morning I went to Firestone to get my son’s car oil changed and to repair a punctured tire. The only woman who assisted me was not pleasant from the beginning. When she went to check the tire, without properly inspecting it, she immediately told me that it needed to be replaced because the metal was on the edge, which was not true. I personally checked the tire and it did not have that issue. To avoid an unnecessary argument, I decided to take the car and leave to another shop. My son has been a customer there for many years, In fact, just two weeks ago he purchased and installed four new tires there, paying around $800. I find it abusive to try to charge for a replacement that was not needed. Practices like this only result in losing loyal customers. At another shop, they were able to repair the tire without any issues and also performed the oil change. In my personal opinion, situations like this raise serious concerns about the honesty of the service. I advised my son not to return to that establishment.
Kiara Rand
★★★★★
3 months ago
I’m a very satisfied customer! I called Firestone to get two new tires, and even though they only had one in stock, they quickly sent someone to another location to get the second tire before I even arrived. I told them the time I needed the service done by, and they kept their word. Within minutes of handing over my keys, they had my car in a bay and started working. The whole process was smooth, stress-free, and very professional. Cesar is the best! This location will definitely have my business moving forward!
KRISTINA SIMILIEN
★★★★★
3 months ago
Excellent Service from Cezar! I had a fantastic experience as a customer with Cezar. From the moment I reached out, he was friendly, attentive, and incredibly professional. He took the time to understand exactly what I needed and delivered everything with care and precision. Cezar’s commitment to quality really shows—his work was done quickly, but never rushed, and the results were even better than I expected. He communicated clearly throughout the entire process, making everything smooth and stress-free. I truly appreciate the effort he puts into his customers and the pride he takes in his work. I would 100% recommend Cezar to anyone looking for reliable, top-notch service. I’ll definitely be coming back!
H Rakaucoka
★★★★★
3 months ago
We have had nothing short of exceptional service at this Firestone location. Our first trip to Firestone was two weeks ago. We were driving one night right before we were about to take a road trip and the oil light came on in my husbands truck. We pulled in about 20 minutes prior to closing hoping someone would help us and they did. They got us in and out quickly and provided great customer service. Since we had a great experience we took a chance and had them look at my suv that had been at a local dealership for awhile. The dealership quoted us a crazy amount to do a small amount of work that may or may not fix the issue - no other options as a starting point. We called in yesterday to quote the parts and labor to compare vs the dealership, surprise Firestone was 1/3 the cost and they were using the same dealership brand parts. They then asked some follow up questions and suggested instead we bring it in and have them look at it before we purchased any parts. We brought it in today. The master technician did a deep dive and was able to articulate what they found and how to fix it. We agreed to start with his suggestion and again surprise surprise the fix worked and it was 1/8 the cost of the original quote to “see if that would work”. We could not be more pleased with the service we have received. Thank you to everyone, but specifically Kendall and Mario. You guys are awesome and we greatly appreciate your level of communication and commitment to finding a solution that worked for us!
Ana Ruiz
★★★★★
2 months ago
The team in this Firestone saved my life & cad last Sunday. My car started having issues with steering on Saturday night making a lot of noises when I turned the wheel or slowed down and hit the brake, it felt like something was loose and misaligned. I got worried and on Sunday the only place that was open and able to diagnose this issue was Firestone. Turns out I had recently changed my cars suspension with my locally trusted mechanic, and they didn’t tighten or adjust the ball joint correctly, my tires were misaligned because of it, and the front wheels could have fallen off at any minute! If it wasn’t to Charlotte at this Firestone and her manager’s willingness to fit me in the schedule (they were very busy that day) chances are things could have gotten much worse for me. They were patient with all my questions, detailed in their explanation, and kind and empathetic with their approach. I was able to drive my car back home that same day. And I am going back to my mechanic now to address what’s happened with a much more prepared understanding about what happened, and how they should address this error on their part. Mistakes happen! But I am sure glad Firestone was able to help me before it was too late.
Keshia Ray
★★★★★
a month ago
I had an excellent experience at Firestone! From the moment I walked in, the service was professional, efficient, and friendly. A special thank you to Charlette, who went above and beyond to make sure everything was taken care of. She was knowledgeable, patient, and kept me informed throughout the entire process. It’s not often you find customer service this attentive and genuine. Charlette made the whole experience smooth and stress-free. I truly appreciate her help and will definitely be returning for future service. Highly recommend!
