Firestone Complete Auto Care

Stacey Duke

★★★★★

4 months ago

Highly recommend these guys! I trust them with my Range Rover and have saved me so much money! I have been coming here for years. I trust these two brothers with all my vehicles…

Corey Williams

★☆☆☆☆

7 months ago

Don’t come here at all. Please I beg you. This place messed up my 1987 Chevy truck. I got it back after an oil change and the clutch was burned out. They had someone who didn’t know what they were doing drive a stick. The truck while drove was being rev’d up, I heard it while waiting in lobby. I went up there and told the manager & owner everything that happened. They called me a liar and manager had a smirk on his face from lying. He heard my truck get rev’d up but when confronted about that situation he said he heard nothing at all. The manager even complimented my truck but then acted like that when confronted. All I asked is for them to fix the problem that they caused and they would just get an attitude with me and give me dirty looks. I NEVER WRITE REVIEWS BUT HAD TO WRITE THIS ONE!! PLEASE PLEASE PLEASE SPEND YOUR MONEY ELSEWHERE!! DO NOT SUPPORT A BUSINESS LIKE THIS!!

Fabian Gonzalez

★☆☆☆☆

a year ago

I recently brought my vehicle to here for suspension work. Unfortunately, just two weeks later, the suspension fell apart while I was driving, . I am grateful that no one was hurt. When I contacted the shop, I requested a tow for my vehicle, but instead, mechanics were sent to attempt a roadside repair. They then drove the vehicle back to the shop, where it was supposedly fixed. However, throughout this process, I encountered unprofessional behavior from management, including dismissive treatment and a refusal to acknowledge the inconvenience and risk caused by the initial faulty repair. Due to this issue, I was unable to attend work that day, resulting in financial loss. I requested appropriate compensation for the inconvenience and mistake, but instead, the conversation escalated into an argument, and I was told the shop was not at fault—despite the fact that the repair was redone. I am extremely disappointed with both the service and the customer care I received.

Sheila Hill

★★★★★

11 months ago

My family has been customers of this Firestone for many years. The customer service is great! They are very honest and trustworthy. I am always pleased with maintenance and repairs performed on my vehicle!

Shelia Browley

★☆☆☆☆

a year ago

Took my mother's Ford Escape for a oil change just now. The older guy was very rude. The special is $39.99 but he quoted $20 extra and got pissed off because I asked why the extra fees. He then said he was too busy to talk to me any further. I could go elsewhere!! I left and couldn't believe his ridiculous attitude. If he's the face of the company, I will pass and go to take 5 in Mesquite. Bad customer service and not worth my money. Pass on this one!!!

Mrs Rogers

★☆☆☆☆

3 years ago

Dear FIRESTONE OWNERS Please FIRE the man in charge of this location Had a battery issue and was lucky(so I thought) to break down at this location at 5pm , the boss inform me they were busy and to drop it off and pick up another day, but I told him I was not from there and it was a simple battery issue and I can wait but they never helped me I ended up walking to Oriely grabbed a battery AND battery charger, walked back charged my battery and FIXED IT MYSELF P.s the boss saw me take a picture of the store and right before they closed and while I was charging my battery he THEN came out to see if I needed a battery before they close...please firestone do the right thing

NayNae Williams

★☆☆☆☆

a year ago

Went here to get a O2 sensor changed on my dad’s jeep and “BOB” was rude and not helpful at all. Another guy came to help me and bob tried to take over. I respectfully let him know I’d rather get help from someone else and that’s when he told me “I COULD NOT BE SERVICED THERE” all because I wanted help from someone else. I recommend the Firestone on Galloway. The other Firestone informed me that he’s self contract and does what he wants and treats people any kind of way.

Leroy Hubbard

★★★★★

3 months ago

Good service received and did not take long and total of 30 mins.

Shawn Hill

★★★★★

6 years ago

Sami and his brother Bob are knowledgeable and their pricing is always fair. I have conducted business with them several times over the years and they have never disappointed me. I believe they are honest in their assessments and recommendations for service. They do not recommend unnecessary repairs and they use quality parts. Mike, the head mechanic is awesome to work with as well. I highly recommend this shop for your auto repair needs.

Evan Wormsbecher

★★★★★

2 years ago

I've been here for a variety of services and have always found Bob and Sami to be most helpful. Rates are fair and are posted behind the counter. They run some great deals on oil changes. They'll take good care of your car here.

Adam Friesen

★★★★★

a year ago

Mainly had inspections done here with no problem. I got my truck aligned, and instead of having to wait in the lobby for a couple hours the owner gave me a ride home, I live 5 mins from there.

Steve Crabb

★★★★★

11 years ago

We have had both our cars serviced / repaired exclusively here since they opened and could not be happier with sales and service. The work is done perfectly the first time and they are exceedingly fair & honest with their prices. I had new struts put on my Ford Explorer and the price came back $90.00 less than the estimate which is a great example of Bob and Sammy commitment not only to great work but their honesty . This is the only place I will ever have my vehicles serviced/repaired.

Daniel Halter

★★★★★

2 years ago

I recently had the pleasure of visiting Firestone, a trusted mechanic shop, to have my motorcycles inspected. Despite not being a specialized motorcycle shop, I found their service to be outstanding. After being disappointed by a previous shop that stopped servicing my bikes, Firestone promptly took me in and efficiently completed the job. The knowledgeable and friendly staff provided exceptional attention to detail. While not exclusively focused on motorcycles, Firestone proved their expertise in handling my motorcycles with care and skill. I look forward to returning for future maintenance and highly recommend their services for any vehicle needs.

Priya Raju

★★★★★

3 months ago

The staff here is always helpful, definitely worth checking out!!

Kristy Yarbrough Downs

★☆☆☆☆

3 years ago

They don’t even deserve a 1 star! I’ve been a customer there for a while and bought a battery from O’reilly auto parts not know it had to be professionally installed , so I took it up there and asked Bob if they could install it for me and I was told they were too busy, like really? He knows who I am! And even offered to buy the battery from them to install it and was told the same thing however the woman in front of me was not turned down for her services. I will never be going back there again. U just lost a customer

David Barnes

★★★★★

6 years ago

Bob and his guys have always taken great care of me and my vehicle. I have NEVER felt taken advantage of and he himself has always gone above and beyond to help me out. Great guys! Great service! Fair pricing!

Rickie Lindley

★☆☆☆☆

a year ago

Terrible experience. Everything felt off. They did my oil change, and now my car will not start, and the dash has every light on. They are pushing me to have stuff completed that does jot make since... going back to my normal guy.