About Business
Firestone Complete Auto Care brings expert Car Repair solutions to the local community in Chamblee, GA, Sandy Springs. From Tire shop, Auto air conditioning service, Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Chamblee, GA appreciate their attention to detail, leading to a consistent 3.5/5 rating from 265 reviewers. By focusing on the specific requirements of the Chamblee, GA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Chamblee, GA and beyond.
Google Reviews
FREDA COLE
★★★★★
9 months ago
The customer service rep that checked me in was not friendly and didn’t make me feel welcome at all. I’m giving 5 stars because the representative that met with me after my alignment was done more than made up for him! He was very knowledgeable, extremely nice and he explained everything well!! This was my first visit after my original alignment 6 months ago when I purchased the lifetime alignment for my car and just as promised this visit cost me nothing.
Bao Nguyen
★★★★★
8 months ago
Great job as always. DJ did the oil change and rotation on my vehicles and he did an excellent job getting it out in a timely manner. Truc (the manager) is a very knowledgeable in the auto area. Overall the staff is very friendly and fun to deal with
Joao Marques
★★★★★
4 months ago
Chris at the front is always helping me out, been here only a handful of times for EVAP smoke tests but he is very honest and gives you his best advice.
Kedrick Eily
★★★★★
6 months ago
This Firestone location has taken great care of my car for years. The prices are reasonable, they have service specials, and the staff is knowledgeable and courteous. This is my go to spot for regular maintenance on my car.
David Field
★★★★★
2 months ago
Keno is the most honest and reliable for all of my car care needs. He is my go to whenever I need service.
Kal Sto
★
☆☆☆☆
2 years ago
Today, Mother's Day, I stopped by the Chamblee Firestone location (5578 Peachtree Industrial Blvd 30341) for assistance with a tire. I asked to either replace it or get help changing it to my donut spare, as I was dressed to go to a Mother's Day dinner. I was told they did not have a tire to install today, but they also said their policy was to not assist with the tire change unless I was buying a tire - a service I would have expected to pay for. I ended up pulling into a lightly shaded area in their parking lot and changing the tire myself. Once finished, I went back inside the store to wash my hands (which I asked to do), and found both the technician and person I spoke with sitting in the waiting area watching basketball. I find it highly atrocious for a company that specializes in the service of vehicles to have a policy that does not allow assistance with a tire change. It would make sense to refuse service if I were asking for free labor. But, I was told outright that the assistance was not an option. I would ask Firestone to reexamine its policy, and take into consideration the human element. A lady (or person, period) should not have to change her own tire in the parking lot of a car service shop - regardless of the hot weather and whether dressed for an event or not - just because it doesn't fit the company's policy. A service company should offer service. I am extremely disappointed in Firestone and its employees today.
Jay Davis
★★★
☆☆
8 months ago
Firestone was pretty good about 10 years ago when I got tires for my vehicle. I have stopped there until recently. I had called to get a quote on a service I needed. I stopped by about a day later planning to get the service performed. I asked the person at the desk if the quote was still the same. Unfortunately, the price had increased from what they told me over the phone. I ended up going somewhere else for a much cheaper price.
Sherry Treco-Jones
★★★★★
2 months ago
I recommend this Firestone location! They fixed problem, work is affordable (vs dealer), staff is friendly, and the communication about my car's issue and progress was great!
Michelle Lucas
★★★★★
6 months ago
Had a great experience here today at Firestone! What I thought was the issue was not. These guys explained everything clearly as to what could have happened. Their customer service is top notch! Thanks guys for making my day again!!!❤️
Derricka Fowler
★★★★★
6 months ago
I was recommended this place by a few people, and it did not disappoint. I needed 4 new tires, and they got me in and out really fast. I also met the owner, Kenneth. He was a very nice guy! I will be back.
Xandria sims
★★★★★
8 months ago
I had a great experience at Firestone in Chamblee, GA! The team was super professional, friendly, and honest throughout the entire process. They took the time to explain what my car needed without trying to upsell unnecessary services, which I really appreciated. My wait time was reasonable, the lobby was clean, and the customer service was on point from start to finish. My car is running smoothly now and I’ll definitely be coming back for future maintenance. Highly recommend this location if you’re looking for reliable and trustworthy service!
Adriana Moreno
★★★★★
7 months ago
My car died and they fixed it within 24 hours. The repair was very expensive, but they gave me the option of the credit card. They understand your needs and work with you. The personal, all of them are very nice and they treat you with humanity and respect. I am happy to go to Firestone Chamblee! Thank you so so much guys!
Bianca McIntosh
★★★★★
7 months ago
Chris is AMAZING! He always takes care of my car needs whenever I bring my vehicle in, without any hesitation. His professionalism and personality are truly unmatched — he makes the entire experience smooth and stress-free every time. The staff as a whole are friendly, knowledgeable, and efficient, creating a welcoming environment from start to finish. Highly recommend!!!
Dionyah Jordan
★★★★★
8 months ago
I had an appointment to get to and very little time to get there due to a flat tire. Keno and his team got me in quickly, showed me that I had other tire issues. I was given very reasonable pricing for 4 tires and an alignment. I was also given some recommendations based on a vehicle check they did. I will definitely visit this location in the future. This store made me feel like my business mattered
Linda Gottschalk
★★★★★
5 months ago
This shop was ready to close last night when three vehicles, all of which had damaged flat tires due to a road hazard just north of there, desperately pulled in for assistance. The employees were kind and helped us resolve the issue by replacing the flat with a spare so we could safely return home. Thanks to that team.
Jazzmyn Brown
★★★★★
2 months ago
Very knowledgeable, fast and friendly. Chris at the service desk is amazing! He broke down everything to me and made it make sense! I will always choose them to service my vehicles.
Brian Straub
★
☆☆☆☆
3 months ago
Horrible customer service. Told me 2 hours before I even said why I was there. Then the prices were twice what I expected. Went across the street to butler wheels and tires and the prices were half as much and the employees were welcoming and friendly. I was told 40 something dollars for check engine light and butler was free. Was told 130 for a battery for tire pressure sensor but butler only charged 70 dollars. I wanted a oil change and butler didn't offer that but Firestone quoted almost 130.
Kimberley Pugh
★★★★★
Edited 3 months ago
⭐⭐⭐⭐⭐ I had an excellent experience with Firestone, and I especially want to give a huge shoutout to Tech Chris. From start to finish, Chris was professional, knowledgeable, and genuinely cared about making sure everything was done right. He took the time to explain what was going on with my vehicle, answered all my questions without rushing, and made sure I felt confident about the work being done. The service was efficient, honest, and top-tier. It’s not often you come across a technician who combines skill with great customer service, but Chris absolutely delivered. Because of him, Firestone has earned my trust and my future business. If you’re looking for reliable service and a technician who truly knows his craft, ask for Chris—you won’t be disappointed!
Brian Yutzy
★
☆☆☆☆
9 months ago
The Perimeter location sent me here because their systems were down and they wouldn't have been able to look up my appointment or look up my account. This store did get me taken care of fairly quickly and did a good job on the alignment but then they tried to scam me into new tires. The guy told me my rear tires were "at the wear bars". Complete and total bold faced lie. You can see by my picture, which I took immediately after getting home, that the tires are no where near the wear bars and even still have both letters for "Dry" and "Wet" traction (this is a Continental specific thing). I don't think they actually looked at the tires though because they quoted me for 245/40R19 which isn't even close to what is on the car. I have 275/40R18s. Definitely don't let these guys take your money. I suppose since I have the lifetime alignments, and therefore didn't have to pay anything for my service, they were trying to get something out of me.
Ageless fit by Glennetta Williams
★★★★★
3 months ago
Chris went above and beyond. My engine lite was on and they performed a diagnostic test that reconfirmed this issue. Provided awesome service, solved my problems. Used his connects to find the parts my vehicle needed and educated me on the process in a way that I could understand. He was up front with the timeline. Wonderful experience.
